Front of property

Reviews of Courtyard Marriott Concord

3 out of 5
Courtyard Marriott Concord
7201 Scott Padgett Parkway, Concord, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1000 reviews" "
Rating 8 - Good. 264 out of 1000 reviews" "
Rating 6 - Okay. 105 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jay on 26 Mar 2024
Thank you for taking the time to inform us about your recent stay. I am so sorry that we were not able to provide you with the experience that you expected. Please know that we will work tirelessly to perfect our product so that you can enjoy your time with us in the future.

8/10 Good

WILLIE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean and easy to get in and out of. Friendly staff!
Stayed 1 night in Mar 2024
Response from Jay on 25 Mar 2024
Fantastic rating and feedback! Thank you so much.

6/10 Okay

Maya

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Let’s start with the little things: For such an “upscale hotel” it wasn’t all that great. The TV only had like 60 channels and 1/3 of them were in Spanish. The remote halfway worked (you could only channel up and you had to press the buttons super hard pointing directly at the tv). The USB charger on the nightstand made an unsettling whistling sound when you plugged your charger into it. For those people who enjoy their coffee in the morning, don’t expect the hotel to provide complimentary coffee downstairs and DEFINITELY no free breakfast. They have a bistro where you can purchase such items if you desire. There IS one of those mini coffee makers in the room with the off brand coffee and 2 packets of creamer and sugar if you’re hard up for coffee. As far as cleanliness and comfort go, the hotel was great. However, in my opinion, it’s the little things that count. If I pay almost $100/night somewhere the least they could do is offer a free continental breakfast and some f***ing coffee.
Stayed 2 nights in Mar 2024
Response from Jay on 25 Mar 2024
Thank you for taking the time to inform us about your recent stay. I am so sorry that our channel lineup did not meet your expectations. We will contact Spectrum immediately to troubleshoot this issue. I am also sorry that we are not able to offer complimentary coffee or breakfast. Unfortunately, this is Marriott mandated for all Courtyards. I completely understand your frustration as I wish we could offer all of our guests a complimentary meal to start off your day on the right foot.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jay on 19 Mar 2024
Excellent rating, Sara. Thank you so much.

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jay on 19 Mar 2024
Fantastic rating, Sheena. Thank you.

10/10 Excellent

Kelly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Jay on 12 Mar 2024
Excellent review and rating, Kelly! Thank you.

10/10 Excellent

melissa, nashville

Liked: Staff & service
Great location. Breakfast not included. Great staff. Heating/AC Unit very loud!
Stayed 1 night in Jan 2024
Response from Jay on 23 Jan 2024
Thank you for providing valuable feedback. I sincerely apologize for the inconvenience caused by the a/c unit. We will definitely make sure that our engineering team gets that issue resolved immediately.

10/10 Excellent

Yonnett

Stayed 3 nights in Jan 2024
Response from Jay on 23 Jan 2024
Great rating, Yonnett. Thank you.

10/10 Excellent

allan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jay on 12 Jan 2024
Great rating, allan. Thank you!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jay on 28 Dec 2023
Thank you for your excellent rating!

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room and Front desk staff great..unfortunately we were there 3 days requested our room cleaned and they never did it. So every night we would complain about it when we went to get our own towels and tolet paper..Housekeeping you get a -0 on ratings and no tip!
Stayed 3 nights in Nov 2023
Response from Jay on 28 Nov 2023
Thank you for taking the time to inform us about your recent stay. I am so sorry that our housekeeping team did not provide you with the service that you requested. I will speak with our housekeeping management team about making sure that all rooms are cleaned and that our guests should not have to request anything. I sincerely hope that you visit us the next time your travels bring you back to the area. We would love the opportunity to provide you with the experience that you expect and deserve.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 3 nights in Nov 2023
Response from Jay on 21 Nov 2023
Thank you for your great rating and feedback, Carol.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jay on 21 Nov 2023
Thank you for your excellent rating, Sean. Come back and see us again soon.

10/10 Excellent

Yashika, Augusta

Stayed 1 night in Nov 2023
Response from Jay on 5 Dec 2023
Great rating! Thank you.

10/10 Excellent

Edward

Stayed 4 nights in Apr 2023
Response from Jay on 5 Dec 2023
Thank you for your excellent rating, Edward!

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , comfortable and amazing staff
Stayed 2 nights in Nov 2023
Response from Jay Brown on 6 Nov 2023
Thank you for your excellent feedback and rating!

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Jay on 27 Nov 2023
Thank you for your excellent rating, David.

10/10 Excellent

Bell

Stayed 1 night in Oct 2023
Response from Jay on 17 Nov 2023
Thank you for your excellent rating, Bell!

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The close proximity to the airport
Stayed 3 nights in Oct 2023
Response from Jay Brown on 24 Oct 2023
Thank you for the great rating, Gregory. Come back and see us again soon.

10/10 Excellent

Angelica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exeleent
Stayed 1 night in Oct 2023
Response from Michael on 23 Oct 2023
Thank you for choosing Courtyard Concord!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman working the front desk is super nice!
Stayed 1 night in Oct 2023
Response from Michael on 23 Oct 2023
Thank you for choosing Courtyard Concord!

2/10 Terrible

pratik

Stayed 1 night in Sep 2023
Response from Jay Brown on 6 Nov 2023
Thank you for providing us feedback from your stay. Words cannot express how sorry I am for you encountered. I will share your feedback with our leaders in order to identify where we can improve so that we don't make the same mistakes again.

10/10 Excellent

James W

Stayed 1 night in Oct 2023
Response from Michael on 17 Oct 2023
Thank you for choosing Courtyard Concord!

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient if attending NASCAR race.
Stayed 1 night in Oct 2023
Response from Michael on 9 Oct 2023
Thank you for the amazing feedback!

10/10 Excellent

jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jay Brown on 26 Sept 2023
Thank you for your excellent rating!

2/10 Terrible

Erin

Stayed 1 night in Sep 2023
Response from Michael on 17 Oct 2023
Thank you for choosing Courtyard Concord. We are sorry that we did not meet your expectations during your visit.

10/10 Excellent

Ericka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
I was only staying one night but the hotel was perfect great choice I would definitely stay again very clean
Stayed 1 night in Sep 2023
Response from Jay Brown on 25 Sept 2023
Thank you for your great feedback and rating!

10/10 Excellent

James and Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff!
Stayed 1 night in Sep 2023
Response from Michael on 20 Sept 2023
Thank you for the wonderful feedback!

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 3 nights in Sep 2023
Response from Michael on 18 Sept 2023
Thank you for feedback and we are happy that you enjoyed your stay.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jay Brown on 11 Sept 2023
Thank you for your excellent rating!

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Michael on 31 Aug 2023
Thank you for choosing Courtyard Concord

8/10 Good

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There was no restaurant in the hotel.
Stayed 2 nights in Aug 2023
Response from Jay Brown on 21 Aug 2023
Thank you for your kind rating, Sharon. We hope to be able to welcome you back again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jay Brown on 15 Aug 2023
Thank you for your excellent rating!

6/10 Okay

Benoit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was fine. However we had booked this place because on Expedia it was marked as having an EV plug. It does not. This was a major issue for us, we would have booked elsewhere had we known this ahead of time.
Stayed 1 night in Aug 2023
Response from Jay Brown on 13 Sept 2023
Thank you for informing us about what you discovered on the Expedia website. I am so sorry for the inconvenience that this caused you. We will contact Expedia immediately and have it removed.

10/10 Excellent

Catherine

Stayed 1 night in Aug 2023
Response from Jay Brown on 6 Sept 2023
Thank you for your excellent rating!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jay Brown on 21 Aug 2023
Thank you for your excellent rating, Karen. Please come back and see us again soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
St
Stayed 1 night in Aug 2023
Response from Jay Brown on 11 Aug 2023
Thank you for your excellent rating!

2/10 Terrible

Dean

Stayed 1 night in Aug 2023
Response from Michael on 31 Aug 2023
Thank you for choosing Courtyard Concord. I am sorry that we did not meet expectations during your stay. We do hope that you will give us another chance in the future.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jay Brown on 9 Aug 2023
Thank you for your excellent rating!

10/10 Excellent

José Miguel

Travelled with family
Liked: Cleanliness, staff & service
No working fridge on the room
Stayed 1 night in Aug 2023
Response from Jay Brown on 9 Aug 2023
Thank you for your feedback. I apologize for any inconvenience this may have caused. We hope to welcome you back again.

8/10 Good

andrena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that it was clean, the staff was super friendly and helpful and everything was convenient
Stayed 1 night in Jul 2023
Response from Jay Brown on 3 Aug 2023
Thank you for your great feedback and rating. Please come and see us again.

10/10 Excellent

Don

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jay Brown on 2 Aug 2023
Thank you for your excellent rating! Come back and see us again soon.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jay Brown on 3 Aug 2023
Thank you for your excellent rating, Katherine!

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
Very clean and nice room, breakfast was overpriced and not as good.
Stayed 3 nights in Jul 2023
Response from Jay Brown on 1 Aug 2023
Thank you for your feedback! Your comments will be communicated to our food and beverage team in order to rectify this issue that you mentioned.

10/10 Excellent

MaryElaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience...Room was clean and smelled fresh...Staff was friendly and helpful... good time
Stayed 1 night in Jul 2023
Response from Jay Brown on 31 Jul 2023
Excellent feedback and rating!! Thank you!

8/10 Good

Anna

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Recommend
I like this place. Convenient place. Clean !! Good service / front desk. Hotel is pretty expensive and no breakfast included.
Stayed 5 nights in Jul 2023
Response from Jay Brown on 31 Jul 2023
Thank you for your great feedback and rating. Please come and see us again soon.

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is always clean & staff is very kind & helpful. Upgrade to showers & bathroom would be great.
Stayed 4 nights in Jul 2023
Response from Jay Brown on 26 Jul 2023
Thank you for the excellent rating!

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jay Brown on 22 Jul 2023
Thank you for your excellent rating, Kara!

10/10 Excellent

Leona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
We traveled out of state for wedding and arrived later after check in. We called ahead to alert of the late arrival and the staff was very accomodating.
Stayed 3 nights in Jul 2023
Response from Michael on 19 Jul 2023
Thank you for the wonderful feedback on your stay!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Michael on 17 Jul 2023
Thank you for the wonderful feedback!