Premium bedding, pillow-top beds, free WiFi, bed sheets

Reviews of Ruby Room

2.5 out of 5
Ruby Room
1745 W Division St, Chicago, IL

Reviews

7.8

Good

Rating 10 - Excellent. 176 out of 534 reviews" "
Rating 8 - Good. 193 out of 534 reviews" "
Rating 6 - Okay. 91 out of 534 reviews" "
Rating 4 - Poor. 39 out of 534 reviews" "
Rating 2 - Terrible. 35 out of 534 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from John on 27 Mar 2024
Ali, you have stayed with us multiple times, even after this review and I am completely confused by your comment and review. Please contact me directly to discuss at 411@humbledhospitality.com Thank you, John

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable! Very walkable to our concert venue and a bunch of restaurants/pretty neighborhoods to walk around! Felt very safe and secluded. Parking was available for a fee and it was a great parking spot, very close to the stay! Would stay here again.
Stayed 1 night in Mar 2024
Response from Ruby Room Inn on 27 Mar 2024
Jacqueline, so very much appreciate your kind review. Chalk one up for the little guy. Thank you.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and great price!
Stayed 1 night in Mar 2024
Response from Ruby Room Inn on 27 Mar 2024
Melissa, thank you kindly :)

8/10 Good

Jeremiah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice but no TV was a bit of a surprise. Stairs to rooms were steep! and a bit scary if I'm being honest. Communication was a bit strained between myself and the hotel.
Stayed 1 night in Mar 2024
Response from Ruby Room on 4 Mar 2024
Hi Jeremiah,I’m sorry the no TV was a surprise. We go to great lengths communicating we are not a traditional hotel and we reside in a historic building, with stairs. We wish you well.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ruby Room on 13 Feb 2024
Timothy, thank you so much. We hopeto host you again in the future.

6/10 Okay

Melody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was in a decent location and was clean and nice enough. Overall, it wasn’t a bad stay, but I’ve given it a 3/5 because there was some sort of fragrance or air freshener that was used and was so strong it gave me a headache and caused my eyes to burn. I had to open a window (and it’s currently winter). Otherwise, the pillows on the bed were fabulous.
Stayed 1 night in Dec 2023
Response from Ruby Room on 29 Dec 2023
Melody, I’m sorry our cleaning products were too strong for you. We have shared your feedback with our housekeeper and we appreciate the feedback. Thank you.

8/10 Good

Bryce

Liked: Cleanliness, property conditions & facilities
I enjoyed the simplicity of the rooms and check-in process.
Stayed 2 nights in Nov 2023
Response from Ruby Room on 29 Dec 2023
Thanks Bryce. We aim to please :)

10/10 Excellent

Paige

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Ruby Room on 29 Dec 2023
Paige,We really appreciate you and our customers. Thank you.

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ruby Room on 29 Dec 2023
Thank you Seth.

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Not the place if you need comfort
This is an inn without staff on site. There are two major issues: the shower water was boiling hot! The water was so hot that I couldn't shower without getting burned. The second issue is the alarm went off throughout the nights, so obviously, I couldn't get one good night's sleep. I was there for business, so basically, I just needed a place to shower and sleep. This inn failed on both. Overall, I will not recommend it to anyone.
Stayed 4 nights in Oct 2023
Response from Ruby Room on 25 Oct 2023
Dear Anonymous,I’m sorry we upset you. We just put in new smoke detectors and yours unfortunately needed to be returned and replaced. I wish we could have had the opportunity to speak with you directly to remedy these issues immediately.

10/10 Excellent

Travis, Hilliard

Liked: Cleanliness, staff & service, property conditions & facilities
This kind of takes contract free interaction to a whole new level. I was texted the door code and room number and never interacted with a single person. I prefer this method but understand it may not be for everyone. The property also has a few flights of stairs to get to your room, not sure what the accessibility options are but if someone needs those they should definitely confirm what they are before booking.
Stayed 1 night in Oct 2023
Response from Ruby Room on 25 Oct 2023
Hey Travis, We are grateful to our guests who take the time to research where they are staying and appreciate our business model. Thank you for your kind words. We look forward to hosting you again soon.

8/10 Good

Kara

Liked: Cleanliness, property conditions & facilities
Pros: Good location, close to many restaurants. Like the access my room had to a covered balcony with a little table & chair, and the outside backyard area. Room was clean and mostly quiet. Had lots of outlets which was wonderful. Good mirrors, including full length in room, large in bathroom, and a magnifying one. Neutral: It's an air B&B no frills room (e.g.: no TV), no visible on-site staff, and texts take a bit to respond to, but within 20 minutes (just feels longer when you are in the rain). A few of the plug ins blinked lights which was startling in the dark. No closet, but did include coat hooks and a few hangers. Cons: The stairs are those small twisty antique stairs from period dramas that turn tightly into the landing - difficult to navigate and practically impossible to do so if you are older and carrying significant luggage. The shower door didn't particularly want to slide open.
Stayed 2 nights in Oct 2023
Response from Ruby Room on 25 Oct 2023
Kara, thank you so much for taking the time to share your experience.

2/10 Terrible

Chistopher

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WARNING: Please please read the 1 star review before booking. There is no one on premises to speak with, all communications are AI generated. When we arrived to the building, our room was still dirty upon check in: dirty towels on bathroom floor, bedsheets we're still dirty from the last occupant... ok, we understand that happens. When we text the number to see what was going on we received AI responses and waited in the dirty for room for 30 minutes with no actions from the owner. It took us becoming frustrated and asking "what the hell is going on?" to finally receive a phone call from the owner, Simon. In an effort to displace blame, Simon yelled at us, said that we booked too late in the day, no one is around to clean the room, and said "I want you to leave" falsely claiming we went from "0 to 100" upon receiving his phone call, saying that we had raised our voices and swore at him. These accusations were not only false but an obvious effort to not take responsibility for the room not being ready at 6:30 pm when the previous guests check out was at 11:00 am. He told us we booked to late in the day (3pm) but 3hrs before we checked in, the room still wasn't clean. We were treated terribly... were told we would be refunded, but have received nothing yet.
Stayed 1 night in Oct 2023

10/10 Excellent

Lijin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had everything I would expect from a normal hotel. Spacious bed room and a well furnished room overall. Bed was comfortable. A/C did its thing. Even turned on the heat in the morning because temperatures dip to 50’s this time of year and that worked well too. Plenty of lighting and outlets. Bathroom sink was a bit more modern than I’d like leaning toward being slightly less functional and more design oriented. But can’t blame them for trying to be fashionable. Shower was warm with good water pressure too. Basically didn’t really notice that it was an Air B&B except for the missing staff but whatever help I needed I was able to get within minutes by texting their number. Overall a great first experience with an Air B&B.
Stayed 1 night in Sep 2023
Response from Ruby Room on 14 Sept 2023
Lijin,Awesome. We really live the fact we were your first Airbnb and we exceeded your expectations. Thank you sincerely.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Clean room, uncomfortable bed
The room was hard to find, even with text/email instructions. My biggest disappointment was in the comfort of the mattress and the microfiber/polyester sheets on the bed, they always make me so sweaty no matter the room temperature. The location was perfect for my needs, and check in was fast and smooth once I found the correct entry.
Stayed 1 night in Sep 2023
Response from Ruby Room on 11 Sept 2023
I’m sorry we were not a good fit for your needs.

6/10 Okay

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
Somewhat of a disaster in room 3D from the start. Room was not ready until 3:45 and check in was 3pm. We had a tight schedule that was affected by this. Had to vacate to allow housekeeping more time. Room was small, stairs were tricky to navigate (narrow/steep)with bags. Headboard was loose, chair had a busted leg that was rigged to look intact. Major ant infestation in front corner of room and the loudest bathroom fan I’ve ever heard. The communal kitchen was the absolute worst. Just filthy and clearly overlooked by housekeeping.
Stayed 1 night in Sep 2023
Response from Ruby Room on 11 Sept 2023
Apologies, we were slammed for the holiday weekend and had a housekeeper out sick. This is not how we operate.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely recommend
Very comfortable bed. Good location.
Stayed 1 night in Aug 2023
Response from Ruby Room on 11 Sept 2023
Thank you?

10/10 Excellent

Robert

Stayed 2 nights in Aug 2023
Response from Ruby Room on 11 Sept 2023
Thank you!

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ruby Room on 11 Sept 2023
Fantastic. Thank you.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues finding the building and received specific access instructions via text. Quick walk to the Blue Line and a wide variety of dinning options in the area. Room was clean and nicely decorated. (Minor issue, but it would be nice to have a variety of pillows types. Four very lite feather pillows were provided but they don’t provide much head support.)
Stayed 1 night in Aug 2023
Response from Ruby Room on 11 Sept 2023
Thank you for taking the time to share your experience.

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay for a Night in the City
Easy contactless check in process, and nice room for a night out in the city. Good for when you have plans all night and just need a place to stay - there is no TV.
Stayed 1 night in Jul 2023
Response from Ruby Room on 11 Sept 2023
Really appreciate you taking the time to share your experience. Thank you.

10/10 Excellent

Gloria

Liked: Cleanliness, amenities, property conditions & facilities
It made us feel like we were part of the neighborhood because of how it looked more of an apartment than a hotel. The decore was nice too.
Stayed 1 night in Jul 2023
Response from Ruby Room on 11 Sept 2023
Love it. Thank you.

8/10 Good

Juliet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Ruby Room. The location is A . The property is well-maintained and quiet for being so central. The staff at the spa are also really nice. Communication was A . Thanks! Will stay here again.
Stayed 4 nights in Jul 2023
Response from Ruby Room on 26 Jul 2023
Appreciate the review Juliet. Whatever we didn’t do to earn a 5, we are going to keep trying.

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Ruby Room on 11 Sept 2023
Thank you for staying with us.

10/10 Excellent

Diane

Stayed 1 night in Jul 2023
Response from Ruby Room on 26 Jul 2023
Thank you kindly Diane :)

2/10 Terrible

Wilberto

Travelled with partner
Was not given the code to get in.Had to find another hotel!
Stayed 1 night in Jul 2023
Response from Ruby Room on 21 Jul 2023
Wilberto, per our conversation we are and were readily available. I wish you would have reached out to us directly or Expedia.

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Ruby Room on 21 Jul 2023
Michaela, we are grateful for your feedback.

6/10 Okay

Gina

Travelled with family
Disliked: Cleanliness
Not the greatest
The entry was difficult to find. It was raining and had to wade through 4” of water to get in shop where girls were super helpful to get me inside. Stairs were steep and a challenge with luggage. Bathroom had shampoo or other gooey liquid on floor.
Stayed 1 night in Jul 2023
Response from Ruby Room on 21 Jul 2023
Hi Gina, I’m sorry your experience was not great. We’llKeep trying.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Well marked and easy to find. The stairs could be a bit of a challenge for those with mobility issues. Fantastic location.
Stayed 1 night in Jul 2023
Response from Ruby Room on 21 Jul 2023
Mary, our little business depends on people like you. Thank you so very much.

10/10 Excellent

Christopher, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Return traveler and Ruby Room never disappoints. Excellent communication and instruction. 👏
Stayed 1 night in Jun 2023
Response from Ruby Room on 21 Jul 2023
Christopher, we really appreciate your repeat business. Thank you.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated how clean my room was, and the quietness of the area. Would definitely stay here again !
Response from Ruby Room on 21 Jul 2023
Karen, you rock :). Thank you.

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I loved it here!! Only thing I would say is please add some sortve coffee maker ork cup thing to the kitchen
Stayed 1 night in Jun 2023
Response from Ruby Room on 21 Jul 2023
Hi Lawrence, we do indeed have a coffee maker in the kitchen. Thank you for staying with us.

10/10 Excellent

Robert

Stayed 1 night in Jun 2023
Response from Ruby Room on 21 Jul 2023
Robert, many thanks for staying with us.

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My only issue was not having access to a mini fridge or television Otherwise, I loved the access to the courtyard and the door that opened to the back! Also the staff were very attentive
Stayed 1 night in Jun 2023
Response from Ruby Room on 21 Jul 2023
Thank you Sarah. Mini fridges are coming soon.

10/10 Excellent

Nan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Ruby Room on 21 Jul 2023
Nan, we really appreciate you.

6/10 Okay

Anthony

Disliked: Staff & service, property conditions & facilities
It’s a quirky place rooms are nice and fun. It’s cool to have quirky with no “reception “ but if you need to Get something answered in a hurry like , it’s midnight freezing outside and the front door keypad is not working and excepting my pin and you message Expedia and leave multiple messages for the owner and get nothing , then I’ve had a gut full of quirky. Owners if you own the property then own all the annoying customers and their questions 24 /7 . I’m in the service industry and the customer comes first. Own it then Own it Ps. Let us know the password for the free wifi which must be hidden somewhere in the room and a big fat sign that says free kitchen around the corner without having to find no small print in the hotel details
Stayed 2 nights in May 2023
Response from Ruby Room on 21 Jul 2023
Anthony, we go to great lengths to communicate prior to arrival but Expedia filters those messages as they will not provide guests direct contact information. If you give us another try, please contact us directly.

2/10 Terrible

Hao

Stayed 1 night in May 2023

10/10 Excellent

Ioana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Ruby Room on 8 May 2023
Thank you! We hope to host you again soon.

6/10 Okay

Jie

Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good Value but no one on site
Great location and value, but a few issues. The heavy, glass shower doors weren't on the sliders and I had to move them myself to use the shower. It was kind of precarious. Also, the toilet clogged and though support was super helpful and responsive, there was no plunger or housekeeping on site. Overall, I appreciated the location and room for the price.
Stayed 1 night in Apr 2023
Response from Ruby Room on 8 May 2023
Thanks for sharing your thoughts. The shower door slider broke and the replacement part arrived late. Apologies.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and not your run of the mill hotel/hostel. I would definitely stay here again!
Stayed 1 night in Feb 2023
Response from Ruby Room on 18 Apr 2023
Amazing. Thank you so much James. We are different, intentionally and when we have the pleasure of hosting a guest that gets what we are striving to do, it’s extremely gratifying. Many thanks.

8/10 Good

Julie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Once I found my room, it was fine. Very comfortable bed and covered the basics. Entry hard to find, and once inside the staircase was very dirty. Not a good first impression.
Stayed 3 nights in Apr 2023
Response from Ruby Room on 16 Apr 2023
Hi Julie, apologies we are updating the rooms for busy season :)

6/10 Okay

Ryan

Travelled with family
Liked: Property conditions & facilities
At 5p, I checked into the booked room. It was not cleaned and although I appreciate the prompt service of moving me to a smaller, vacant room it was inconvenient.
Response from Ruby Room on 16 Apr 2023
Hi Ryan, thank you for your patience during our short staffed stay.

10/10 Excellent

cassie

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will definitely stay there again.
The hotel was really nice. Much nicer than I expected for the price. The staff was very friendly. I will definitely stay there again
Stayed 1 night in Apr 2023
Response from Ruby Room on 16 Apr 2023
Awesome, thank you!

10/10 Excellent

Maria

Stayed 1 night in Mar 2023
Response from Ruby Room on 16 Apr 2023
Fabulous! Thank you Maria.

2/10 Terrible

James, Springfield

Stayed 1 night in Mar 2023
Response from Ruby Room on 16 Apr 2023
Hi James, we are sorry we did not meet your expectations. Please try us again.

8/10 Good

Lena

Stayed 1 night in Mar 2023
Response from Ruby Room on 16 Apr 2023
Thank you Lena.

8/10 Good

Akshans

Stayed 1 night in Feb 2023
Response from Ruby Room on 16 Apr 2023
Many thanks for sharing your experience Akshans.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

6/10 Okay

David

Stayed 1 night in Jan 2023