Outdoor spa tub

Reviews of Catalonia Punta del Rey

4 out of 5
Catalonia Punta del Rey
Avda. Marítima, 165, Las Caletillas, Candelaria, Tenerife

Reviews

7.0

Good

Rating 10 - Excellent. 36 out of 229 reviews" "
Rating 8 - Good. 94 out of 229 reviews" "
Rating 6 - Okay. 54 out of 229 reviews" "
Rating 4 - Poor. 24 out of 229 reviews" "
Rating 2 - Terrible. 21 out of 229 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT VALUE!!
LOVE MY STAYED AT THE CATALONIA RESORT!! GREAT STAFF!! GREAT VALUE FOR MONEY!!
Stayed 3 nights in Oct 2023

8/10 Good

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Jan

Stayed 1 night in Dec 2021

8/10 Good

Sonia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and view from the room
Stayed 1 night in Nov 2021

6/10 Okay

Victor

Liked: Cleanliness
Nothing really special about this property. The rooms were out dated.
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
In dire need of a real renovation
Very nice pool and great staff. Even the “renovated” rooms are very dated, the towels are super thin and some have holes, the food is terrible. Overall, it was ok as it was only for one night and the price was cheap but it definitely doesn’t feel like a 4 star hotel.
Stayed 1 night in Jul 2020

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Stay
We stayed here for an overnight and it was so lovely! There was a view to the sea, private garden, amazing breakfast and pool access. They also give an option of an 'all inclusive' package for only 20 euros more than what we paid originally. The only downside was that instead of a queen, full or king bed, they gave us a room with two singles pushed together. This was slightly uncomfortable, but overall, I would still come here and stay again! 8.5/10 and service and cleanliness 10/10!
Stayed 1 night in Sep 2019

4/10 Poor

RACHEL

Disliked: Cleanliness, staff & service, property conditions & facilities
stay away
We stayed at the hotel 12 nights 27.2 - 11.3 without a car. Poor location. It's 20-30 mi by bus. The bus stop is close to the hotel. Overall- This hotel is like a market. They have organized groups; in the period of our stay, they had 800 people. The noise was terrible, in the entire hotel, in public places and in the rooms. U can hear the music and noisy drunk people, and the walls of the rooms are thin, so u can hear the people who stayed next to U. The service was bad , the receptionists had a lot of work, and they were nervous accept Jacobo who was great, gave us good advices, searched for answers on the relevant sites, printed the information for us, and was kind . The overall attitude toward the guests is bad The room and the hotel was not well cleaned. It is 4 stars hotel but not really deserve this title. The towels are old and thin, no tissue, no conditioner, no body lotion ect.. no minibar, for the safe they demanded extra pay although it was written that it is part of the room U paid for, no coffee machine or kettle for hot drinks. Good things: big room. The food was good and varied, although not gourmet. The dinner cost only 14 Euro per person.
Stayed 12 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Amenities
This is operated as an inexpensive all inclusive, not well-suited for general hotel guests. It was very noisy and crowded. No coffee in the room or available other than instant from a machine in the lobby or by purchasing a full buffet.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views, warm outside pool, big and varied breakfast for only 10€, big and confortable bed, big tv in the room, nice and calm residential area, beach just a few minutes walking... Very nice stay at Catalonia Puntal Del Rey. Coming back for sure.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No recommend
Sos no recommend , staff ok , old rooms, damp smell, broken and dirty air, broken floors, damaged curtains
Stayed 8 nights in Oct 2017

8/10 Good

Frank, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nice but location not good. Too hilly
Food almost cold and kept waiting for cooked breakfast
Stayed 7 nights in Sep 2017

8/10 Good

wilson, hoddesdon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with every facility and entertainment.
Spent only one night but enjoyed my stay except for one lousy neighbor
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a happy client, I'm afraid.
All in all a disappointing experience. Kind staff at the reception, that is the only thing I would remark positive. Small lifts to the floors, always crowded and slow. Very uncomfortable beds. Noisy fan in our first room, a bit better in the second one. Furniture in side the rooms from 1970's and in a not very good condition. Noisy nights due to other guests parties in the hotel pub/bar...

6/10 Okay

Omar, Denmark

Liked: Cleanliness, staff & service, room comfort
It was ok for relaxing but they need to improve the food they serve, as it is not as good as a 4 stars hotel serves

8/10 Good

Jesse, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive Value, Good Base of Operations
This hotel (which is actually north of Candeleria proper) is a solid 3.5-star accommodation, with on-site spa, fitness, restaurant, bars, swimming pool, laundry service, in-room A/C, safe, terrace, and bidet. It is a bit on the older side, but definitely not run down. The clientele tends to be retirees from Spain, UK, or Germany. The entertainment is geared to this demographic, and is understandably campy. The food, for the most part, is very good! Try the tasting menu, too! It's a small upcharge, and worth it. The grounds are very clean and the eco-garden and waterfall is actually quite impressive. Plenty of places to lounge around outside. Across the street is access to the sea. A short walk South takes you to the boardwalk and the sea and more black snd beaches. If you want a drink or a meal offsite, there are lots of good options. There is an ATM right up the street, a 24-hour convenience store right next door, a supermarket a few blocks away (El Mercado) with everything you could need at very good prices. If you must, there is a McDonald's further up the street. Bus stop is just north of the hotel. Plentiful rental car place. I personally think this is a great base of operations for a Tenerife adventure. It's easy to get to by bus or taxi or rental car, and it's relaxing and full-featured.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing break
It's a really nice and clean hotel, perfect for a relaxing holiday. It is true that there is not much to do nearby, however we found a nice bar and Santa Cruz is just a 10-15 min drive away. The food was good and changed daily( we had half board). I also liked that you could swap the dinner for lunch. The room was nice and cleaned daily. The only problem we had was that the room we were staying in was freezing at night. The hotel has no heating(which is understandable) and the balcony door was not closing tight enough to preserve the heat in the room. However the staff gave us spare blankets to keep us warm which was helpful. The staff are all nice and friendly, and speak english.

8/10 Good

Thomas, Ceres, California

Liked: Cleanliness, room comfort
Vacation Feb.2015
Hotel stuff very friendly and helpful

4/10 Poor

Traveller, UK

Good pool, child friendly but rest to be desired..
The hotel is located in a quiet, non descript residential area with a power station, motorway and cliffs in one direction and a black beach 10 mins walk down a steep hill in the other direction. However, the bus that stops outside takes you to the capital Santa Cruz in 20mins and the quaint town of Candeleria in 10mins. Rooms were noisy (thin walls), I found hairs in my bedding and the floor was dirty. The bathroom was clean with a hot and fairly strong shower. Staff were standoffish but helpful if you persisted. Good sized pool, nice balcony and a club for children but overall not somewhere I would revisit.

8/10 Good

jane, london

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Not good
Too far from main attractions. Rocky black beach.not much to do. Food stale same each day.

6/10 Okay

Nick, London

Liked: Cleanliness, staff & service
Bad food
Staff were friendly The hotel was ok The food was very bad No choice no quaulity just awfull

8/10 Good

jan, clitheroe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice of food
third time here they seem to have upgraded it staff making a big effort and everything very clean.

2/10 Terrible

Keena, Ireland

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 4star...more a 2
Never again....staff v good especially Matibel on reception. There is no way this hotel should be rated 4star. No feel of luxury at all everything very basic, and charged for any extra facilities. Pool chairs v uncomfortable, pool not heated in winter. Wifi v low strength in reception area only. This hotel chain is run by accountants with no regard for the customers or staff (we had reason to use keyboard in reception - it was broken and filthy). We came to the conclusion that this hotel chain have no respect for their clients and want to squeeze all they can get. Would not recommend anyone to stay here . Hard to believe this is the only review.

8/10 Good

Martin, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
The room was excellent, but the breakfast could be more tasty, and there should be more parking space nearby. The first day we got some fresh fruit and water.

8/10 Good

MIKI

Liked: Cleanliness, room comfort

6/10 Okay

Peter

Liked: Cleanliness, room comfort
Disliked: Staff & service
Basic Hotel
The accommodation was fine, but do not expect good food. Buffet quality left a lot to be desired.

4/10 Poor

Helene, Denmark

Liked: Staff & service
Disliked: Property conditions & facilities
Large and worn-down hotel
Ok hotel, but pretty worn down and not very personal. The hotel is big and provides you with the things and services you need, so nothing to complain about. But it doesn't really have any charm.

6/10 Okay

humfor

Not a 4 Start hotel
Hotel was not a 4 star hotel.... let say that was a 3 or 2 and 1/2 for USa standard. Was ok, clean and old looking... Good for the $... FULL of SEniors and the location was not the greatest... we had a car so for us was just a place to sleep..

8/10 Good

Anonymous

Liked: Cleanliness, staff & service
I stayed in this hotel for 3 nights
I stayed in this hotel for 3 nights in January 2010 and the staff were friendly and approachable at the reception. The only difficulty is that it is far from any other places of sightseeing, obviously you would have to get to Santa Cruz to travel to other sightseeing places. Having said that the local buses 122,123,124 run every 15 to 30mins and the bus stop literally 2 secs from hotel on both sides of the road. The rooms are clean and a decent size, generally environment is lively and scenery very good. I stayed on the 9th floor and my room facing the swimming pool and seaside was beautiful .Food was tasty and had a good variety of salads, cold and hot foods to choose from. Entertainment in the evenings were sufficient but started too late on some days. I expected to see an average of a few young adults or couples as majority were lots of retired and older couples. Its not an ideal hotel for young vibrant people if its all predominantly older couples. Overall services is good

8/10 Good

Berenice

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Violeta maría

Stayed 1 night in Mar 2024

8/10 Good

Lourdes Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Diego

Stayed 1 night in Oct 2023

4/10 Poor

Luisa María

Stayed 2 nights in Aug 2023

8/10 Good

FRANCISCO JAVIER

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Jana

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Dreckiges Hotel und absolut nicht tierfreundlich. Wir leben im Norden Teneriffas und wollten eine kleine Auszeit mit unserem Hund genießen, es war alles andere als schön. Das Personal war absolut abgeneigt von Hunden, es war nicht möglich während der Zimmerreinigung sich kurz mit dem Hund unten in der Eingangshalle aufzuhalten. Es gibt keine Klimaanlagen, weder in Gemeinschafts Räumen noch im Speisesaal, von dem schrecklichen Essen ganz abgesehen. Kakerlaken im Buffet, keine echte Cola, Fanta etc., die allgemeinen Cocktails ein Desaster. Wir waren wirklich in vielen Hotels und haben keine hohen Ansprüche, aber wer einen schönen Urlaub genießen möchte bucht ein anderes Hotel.

10/10 Excellent

RUBEN

Stayed 2 nights in Jun 2023

10/10 Excellent

José Roberto

Stayed 1 night in May 2023

10/10 Excellent

Yeray Tinerfe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo cogí con todo incluido, pero parece ser que la disco no está incluida en el precio de resto todo bien
Stayed 1 night in Apr 2023

4/10 Poor

MARIA DEL MAR

Travelled with partner
Liked: Staff & service
La habitación era con vistas al mar, muy bonita. Pero calidad precio no se corresponde. Es caro
Stayed 4 nights in Feb 2023

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la vista al mar
Stayed 1 night in Jan 2023

6/10 Okay

Norbert, Los Realejos

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Da es ein sehr hellhöriges Hotel ist,wäre die Möglichkeit gegeben eine Zwischentüre in den Zimmern einzubauen.Renovierungsarbeiten dringend erforderlich.
Stayed 1 night in Oct 2022

2/10 Terrible

gemma

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nada. Es decrepito, ruidoso, viejo, sicio yno tiene nada que ver con las fotos ni da los servicios ofrecidos. Lo considero lamentable
Stayed 2 nights in Oct 2022

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

4/10 Poor

Yaiza Yoana

Stayed 1 night in Aug 2022

2/10 Terrible

Sergio

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Ruidoso, imposible descansar.
Si vas a trabajar no vayas a este hotel, ruidoso al máximo , la música de la piscina , gente de fiesta que llega durante la noche pegando voces, tuve que llamar a seguridad dos veces. No le encuentro las 4 estrellas por ningún sitio.
Stayed 2 nights in Jun 2022