Exterior

Reviews of Bryn Meadows Golf, Hotel & Spa

4 out of 5
Bryn Meadows Golf, Hotel & Spa
Maesycwmmer, nr Ystrad Mynach, Blackwood, Wales

Reviews

8.2

Very good

Rating 10 - Excellent. 163 out of 410 reviews" "
Rating 8 - Good. 148 out of 410 reviews" "
Rating 6 - Okay. 56 out of 410 reviews" "
Rating 4 - Poor. 30 out of 410 reviews" "
Rating 2 - Terrible. 13 out of 410 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Aadam

Stayed 2 nights in Oct 2023
Response from Sue on 27 Nov 2023
Many thanks for your review and I hope you enjoyed your stay with us.

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evening Meal was average and expensive!
Stayed 1 night in Sep 2023
Response from Sue on 2 Oct 2023
Good morningMany thanks for your feedback.I am sorry to hear your comments with regards to the evening meal, if you would like to discuss further, please do contact me direct to discuss

2/10 Terrible

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com rip off
The hotel and staff were excellent. Very upset about the price charged by Hotels.com The vat invoice I received from the hotel was for £120ish and Hotels.com charged me £140ish
Stayed 1 night in Sep 2023
Response from Sue on 23 Sept 2023
Good afternoonIf you wish to discuss further, please do contact me at the hotel

10/10 Excellent

Jaz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sue on 5 Sept 2023
Many thanks for your feedback, we are delighted you enjoyed your stay and hope to welcome you back soon.

8/10 Good

Kay

Stayed 1 night in Jun 2023
Response from Sue on 13 Jul 2023
Many thanks for your feedback, we are delighted that you enjoyed your stay with us

10/10 Excellent

Elizabeth

Stayed 1 night in Jun 2023
Response from Sue on 13 Jul 2023
Many thanks for your feedback, we are delighted that you enjoyed your stay with us

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good
Only small negatives was there did not appear to be any way into reception other than stairs which wasn’t ideal when carrying luggage etc but that may just be me not looking and also mould on the ceiling in the bathroom but other than that was a nice stay, room over looked the course and was quiet, would stay again. Food and service was also pleasing.
Stayed 1 night in Apr 2023
Response from Sue on 7 Apr 2023
Many thanks for your feedback, it is much appreciated.We do have an accessible entrance, that does not have any steps. If and when you return, please contact myself and I will be on hand to assist you with directions for the way in.I have made our Housekeeping Team aware, with regards to the ceiling in the room, thank you for bringing this to our attention.

10/10 Excellent

Renuka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, well appointed. Vey friendly staff.
Stayed 1 night in Mar 2023
Response from Sue on 14 Mar 2023
Good afternoonMany thanks for your feedback, we are delighted you enjoyed your stay with us and look forward to welcoming you back in the near future

10/10 Excellent

Gregory, Byfleet

Stayed 1 night in Mar 2023
Response from Sue on 28 Mar 2023
Good afternoonMany thanks for feedback, we are delighted that you enjoyed your stay with us.We look forward to welcoming you back soon

8/10 Good

susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Sue on 17 Feb 2023
Good morningMany thanks for your feedback.We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future.Kind regards

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in nice grounds
Stayed 1 night in Dec 2022
Response from Matthew on 24 Dec 2022
Good Afternoon Robin,Thank you so much for taking time to send us your feedback. I'm please to read that you enjoyed your visit.We look forward to welcoming you back soon.

10/10 Excellent

Sheila

Stayed 1 night in Dec 2022
Response from Sue on 27 Nov 2023
Many thanks for your review and I hope you enjoyed your stay with us

2/10 Terrible

Nicola

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Oct 2022

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jade
Overall we had a fantastic stay. The rooms were very clean and the bed was really comfortable. Our spa experience was amazing having had one of the best massage ever. The staff were also very efficient and friendly. We had Sunday lunch which was delicious. Service in the restaurant was a little slow, our only minor complaint. Would definitely recommend to others and will be returning.
Stayed 1 night in Aug 2022

10/10 Excellent

Val

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to relax
Nice hotel . Very comfortable room/bed. Good facilities . Amazing views.
Stayed 1 night in Jul 2022

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid avoid
Service in the evening was great. And reception superb but that’s where it ended. Dirty room terrible breakfast, and no one cares. They ask for feedback when you try to talk to management they ignore you paid £400 for dinner bed breakfast 1 night would expect more
Stayed 1 night in Jul 2022

6/10 Okay

Abbie

Liked: Cleanliness, room comfort
Stayed 1 night in May 2022

4/10 Poor

Emily

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Kieran

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Apr 2022

10/10 Excellent

Ken

Stayed 5 nights in Apr 2022

8/10 Good

Ashley

Stayed 1 night in Mar 2022

6/10 Okay

Kerry

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel was lovely, staff welcoming and spa. However the bed was very uncomfortable and even though I kept turning off the heating it kept coming in during the night which was very very noisy and woke me up every time it went on so between this and the bed I go very little sleep which was a disappointment seen I was there to relax!
Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and spa
Lovely hotel and spa. My other half thoroughly enjoyed her birthday spa break. Will be back again in the near future.
Stayed 1 night in Feb 2022

8/10 Good

Ceri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was huge and so comfy. Room was clean and well maintained. Food was yummy. Spa facilities are very nice but should supply robe and slippers for residents use. Was refused a robe as I hadn't paid for a spa treatment.
Stayed 1 night in Feb 2022

10/10 Excellent

Gregory, Byfleet

Stayed 1 night in Feb 2022

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were fantastic from the initial phone call up until the time we left. Facilities were great golf and spa.The bed was really comfy with a nice view from the room.
Stayed 1 night in Feb 2022

8/10 Good

Piotr

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Waide

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay
I only stayed for 1 night but it was amazing experience, very clean and tidy. The staff was very polite and would definitely would stay again and recommended to other.
Stayed 1 night in Jan 2022

10/10 Excellent

Richard

Stayed 1 night in Oct 2021

6/10 Okay

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food a dissappointment
I was really looking forward to the stay. Upgraded the room and had heard good reports about the place The staff were lovely. The evenings were spoilt by cool food Night one: overcooked fish and cool chips Night two: pork steak the gravy came ten minutes after the meal and i did not realise it was cool until it was on the food. I got a refund for that meal and ordered a take away Night three: The food was amazing hot burger I was informed the food had to come from a far end kitchen. Added to that it was pricey for what you got. Other nights i got a fish and chip shop takeaway The spa facilities were lovely
Stayed 5 nights in Nov 2021

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness
Very nice and friendly place to stay
Stayed 2 nights in Dec 2021

10/10 Excellent

Nick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel - staff were fantastic and helped us with taxis - recommend
Stayed 1 night in Nov 2021

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
A very enjoyable weekend. Staff were friendly and the service was good.
Stayed 2 nights in Nov 2021

8/10 Good

Mr Jeremy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Generally it was very good but a few things let it down and had i been scoring i would have struggled to give an overall 9. Poor evening service in the dining room. Just a bit sloppy and lack of attention to detail on order taking, arrival of starters 5-10mins apart (had to be chased) ,failing to communicate drinks order, not providing a steak knife until asked. Easily remedied but really for a nights stay of this price and with the recommendation i had been given I was expecting much better. Boiler issue meant lukewarm shower in the room but refund provided for that. Changing room area in the gym was really too small and dark and draughty. Jacuzzi was difficult to get going and was not really at a sufficient temperature. Room score 9 spa score 7 Restaurant score 5 and only rescued by the food itself Was still a nice time and was worth it but small things could have improved it and raised scores. Breakfast score 7.5 Was rather cold in reception area Cant complain about the cleanliness tho that was excellent and a very comfy bed and good nights sleep
Stayed 1 night in Nov 2021

4/10 Poor

Elaine

Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We were here Saturday 26th and the power went out during early hours of the morning, we had to go home to shower and have breakfast. Initially I spoke to reception and they said because I'd already paid via expedia they couldn't give me any refund. I was so disappointed in the outcome with knowing if you book through an agent like yourselves we couldn't be helped for the first night. I would never choose to book via an agent like yourselves again I would book directly with the venue.
Stayed 1 night in Nov 2021

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Views on views with good food.
First off as you drive in, wow what a beautiful site. The hills, the views, the fresh air, absolutely beautiful and the parking is easy enough although a little odd with diagonal spaces! Check-in was fast and simple, the receptionists were clear and very friendly (a smile on check-in goes a long way!). The room was spacious, lovely comfy big bed, the view from the window spectacular. To be picky, the water was warm, doesn't get hot! Also the towels need binning/recycling as they are very, very coarse and tired. That aside all good. Restaurant you wait a while but in the current climate I expect that. Food, awesome, huge portions of great grub. Gym wise - amazing, loads of machines, free weights, good amount of space and all you need to clean after yourself.
Stayed 1 night in Nov 2021

8/10 Good

karl

Liked: Cleanliness, staff & service, amenities
The view was excellent
Stayed 1 night in Nov 2021

2/10 Terrible

Marcin

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Booked 4 nights to stay with them in November. Perhaps the experience would be better in summer but the room was freezing. No central heating. The air conditioning set for 27C can't cope. Goes on and off every 3 min like a starting helicopter keeping me awake all night. The water in the shower is just moderately warm. Lasted only 3 nights and moved out. The staff was disinterested and not attending. When checking out they were not even interested in why I am checking out early and whether everything was OK. On the first day on arrival I asked at the reception that I am looking for local Mon-Fri accommodation for the next 4 months and whether they have any discounts or memberships programmes. I was promised that the manager will be in touch... still waiting.
Stayed 4 nights in Nov 2021

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

2/10 Terrible

PHILIP

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
No Customer service
Very unhelpful reception, no interest in customer, tried to check in early refused to take credit card and sign in, later on told there were only the earliest slot left for breakfast, no customer service shown
Stayed 1 night in Oct 2021

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Oct 2021

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Customer Service
Spa facilities were good. Room a bit dated, but clean and comfortable. Quality bedding and towels. Sadly, the food was dreadful. Starters were sent back because they were stone cold. Second time around the one starter (mushroom tart) was fine. The other (squid) sent back again. Tasteless and again cold. Unfortunately, the main (duck breast) was sent back too. Again stone cold. The one main was ok, so we shared that. Dessert was fine. It was not a 4 star dining experience. However, the waiting staff were excellent. We weren't the only unhappy diners, and they handled our complaints with professionalism and understanding. Wouldn't go back - this is not a four star hotel.
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Liked: Staff & service
3pm check in rip off
Rip off checking in at 3pm and cant use spa till after 3 which i was tol we could ended up paying 20.00 extra to use it wnen we arrived early.Lovely bar man in the sports bar. Bit disapointed with the room 104 very dated and depressing and view was a massive bush .Would use spa facilities again but not stay the night .
Stayed 1 night in Oct 2021

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant midweek break
A pleasant midweek break for myself and the wife.
Stayed 1 night in Oct 2021

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Ian

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly staff very helpfull
Stayed 1 night in Oct 2021