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Reviews of Empark Grand Hotel Zhongguancun

4 out of 5
Empark Grand Hotel Zhongguancun
No. 69 Banjing Road, Haidian District, Beijing, Beijing

Reviews

7.6

Good

Rating 10 - Excellent. 13 out of 53 reviews" "
Rating 8 - Good. 24 out of 53 reviews" "
Rating 6 - Okay. 10 out of 53 reviews" "
Rating 4 - Poor. 4 out of 53 reviews" "
Rating 2 - Terrible. 2 out of 53 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Julia, Beijing

Liked: Cleanliness
The hardware is some kind of old, the location is very good
Stayed 1 night in Nov 2019
Response from Alice Yang on 7 Nov 2019
Dear Valued Guest, Thank you for taking the valuable time to feedback your opinion during your stay. Our hotel plans to renovate next year, it can be believed that the revovated hotel will satisfy you. Looking forward to welcoming you back. We will try our best to provide a satisfied service and pleasant staying experience. With best regards, Alice Yang, Sale Manager.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It's an okay hotel, but I wouldn't stay here again
The front desk speaks no English, which is rare for a large international hotel in Beijing. The property is nice, but I had a lot of unnecessary and unusual trouble. My key card stopped working on 3 separate occasions during my 5 day stay. The housekeeping didn't replace my instant coffee and due to them not being to understand my request for a replacement I was directed to buy coffee at the hotel bar. And I had a problem with the room and had to spend over an hour getting hotels.com to communicate with the hotel before having to agree to pay a pretty large change fee because the hotel was completely inflexible.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel meets expectations
Enjoyed stay. Friendly staff. Room clean. Pool not adequate. Breakfast ok. Staff polute.
Stayed 8 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big hotel with all services even a massive lap pool and gym in the underground shopping area. Downsides is the limited English of reception staff to support ticketing etc and its not that close to the old city.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
The hotel is in a nice location, in a walking distance to a major shopping mall and subway station. A food court and walmart are located at underground floor of the hotel, making it convenient fro shopping an dinning. The hotel lobby is nice and spacious. Room is spacious but not clean enough and furniture is old. staff is generally friend.
Stayed 6 nights in May 2018

8/10 Good

hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bargain with the price. The room needs update. Good Wifi service.
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service, smelly room, dated facilities...
I really didn't enjoy my stay at this hotel. First I arrived around 3 pm, and the hotel haven't finished cleaning my room, and they said they do not have other rooms available for me. (Which I find it hard to believe as it is such a huge hotel) And then I waited until after 4 pm for the room to be ready, but I was very tired and needed a shower and some sleep. Second, the room is full of smoke odour, perhaps coming from the air conditioning that is pouring in filthy air from other rooms smoking. And then I was given direction for gym located in the basement floor, which was a underground street with dodgy dark lighting and cheap looking restaurants. The gym had okay selection of equipments but very old, with a depressing vibe. The hotel reception wasn't very helpful when I asked them to please clean the room a bit quicker, they keep saying they have called, but 20 mins later when I entered the room, the cleaner hadn't arrived yet. The room is a bit run down, the view from my window is a sad-looking patio, the fabric on the sofas and the chair was dirty. The only part that I would compliment on, is the size of the room, which was very spacious. But unless you're a heavy smoker who wouldn't mind the room filled with smokey smell and getting a headache, I wouldn't suggest a night's stay in here.

10/10 Excellent

Xiaoli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Howard, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service!
We stayed on two separate occasions during March. Everything was comfortable, convenient, and the highlight was the staff. Staff on the executive floors were especially helpful, professional and friendly. Special mention should be made for Sweet (#8363), Anne (#8483), and two other young ladies whose names I cannot, unfortunately, remember.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Joe, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Empark was a nice break in Beijing
I still find Beijing difficult, but the Empark was easy and comfortable. The food is pretty good, stuff to look at. Nice staff.

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
this was a good price for the type of hotel, but there is still smoking even though there is no smoking. the location isnt really close to anything. huge hotel and the downstairs mall area is a convenient.

8/10 Good

CECILIA, Stone Mountain, Georgia USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay! However, hotel could benefit from a designated airport shuttle company. Making arrangements for a car from the airport to the hotel was difficult because of language barriers. The Walmart in the basement of the hotel was a welcomed plus.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Greg, Las Vegas

Tired hotel, was ok.
Must have been a great hotel when new, but now to rooms were a little shabby and tired and smelled of smoke. In fact the whole hotel smelled of smoke even the restaurant. People smoke everywhere, making relaxing in the impressive lobby with a drink impossible unless you too are a smoker. This is not a hotel really for tourists but more for Chinese business men and women. Breakfast definitely catered to the Chinese palate and while this was not a problem for me it may be for many western tastes. Free internet was slow and almost useless.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Alice Yang on 18 Jan 2020
尊敬的客人，您好！非常感谢您选择北京世纪金源大饭店并给予评价。出门在外最重要的就是要住得舒心，很开心我们能让您住的舒适与安心。酒店优越的地理位置，完善的配套设施，都是为了让您感受家的温馨，享受品质的生活。我们百分百的努力，只为您的满意，期待您的下次光临！ 祝您工作顺利，身体健康！

10/10 Excellent

Yu Sang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That's good for business trip in Beijing area.
Stayed 3 nights in Oct 2019
Response from Alice Yang on 21 Nov 2019
Dear Valued Guest, Thank you for taking the valuable time to feedback your opinion during your stay. It's our honor to have your good view. Looking forward to your next visit!

8/10 Good

Yu Sang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店是好的，只是有一点舊，中餐不錯
Stayed 1 night in Oct 2019
Response from Alice Yang on 4 Nov 2019
尊敬的客人您好！非常感谢您的入住和点评。从您的点评中，我们很遗憾的看到此次入住未能达到您的期望，给您带来的不便我们深表歉意，关于您提到酒店老旧的问题，酒店已经计划于明年进行装修改造，期望装修后的酒店能使您满意。我们一直坚持用心为宾客服务的承诺，我们将会在您的关注下继续努力！期待能一直拥有为您服务的荣幸！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 5 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
추천하고 싶지 않습니다.
1. 언어적인 불편함이 가장 큽니다. 중국어가 되지 않으면 소통이 거의 불가능합니다. 2. 호텔스 닷컴에서 조식 포함으로 예약을 했는데 체크인하니 조식 미포함으로 되어 있었습니다. 3. 체크인 후 받은 키로 방으로 들어가려니 문이 열리지 않았습니다. 4. 방 이용에 대한 설명이 없어 음료 및 음식 이용을 할 수 없었습니다. 5. 티비가 깨끗하게 나오지 않았습니다. 6. 주변에 음식점들이 거의 없습니다.
Stayed 1 night in Jan 2019

6/10 Okay

JING

Liked: Cleanliness, property conditions & facilities, room comfort
设施好，但是管理混乱
实话实说，酒店住宿环境还是很不错的，但是管理太混乱了，预授权刷了5000，还多800块，虽然跟他们反应说会退，但是总体来讲，管理混乱
Stayed 1 night in Dec 2018
Response from shuang on 23 Jan 2019
尊敬的宾客您好！感谢您的入住，针对您提出的意见我们已向相关部门反馈，此后会加强员工培训，给您造成的不便深感抱歉！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cómodo y conveniente
Hotel situado convenientemente en Beijing. Funcional y moderno, con las comodidades exigibles en China.
Stayed 1 night in Sep 2018

4/10 Poor

Lih Shin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Room comfort
这个价格的酒店考虑到在西四环这个位置性价比着实一般，
性价比一般

8/10 Good

Alessandro

Liked: Property conditions & facilities, room comfort
Good hotel
Good hotel but should be renewed

6/10 Okay

MEI MAN

Disliked: Room comfort
房間設施老舊，有改進的空間
Stayed 6 nights in Mar 2018

8/10 Good

Jin

Liked: Staff & service, property conditions & facilities
还行吧！最满意的是底层商业区，吃喝购物很方便。
Stayed 5 nights in Jan 2018

8/10 Good

Jin

Liked: Staff & service, property conditions & facilities
还好
Stayed 4 nights in Jan 2018

8/10 Good

aki, Japan

Liked: Cleanliness, staff & service, room comfort
値段相応なホテル
部屋は広いですが、設備が古い、場所は便利とは言えない。地下鉄駅まで徒歩15分かかります。値段のほどかな。受け付けは日本ができませんので、基本的には、中国人客がメンに宿泊ホテルです。""""""""""""
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom Hotel em Beijing
Pessoal de serviços muito atenciosos, local próximo a shopping, supermercado, bancos.
Stayed 2 nights in Nov 2017

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fair hotel
the hotel room is big but a little bit old
Stayed 1 night in Aug 2017

8/10 Good

KEUMSOOK

Liked: Staff & service, property conditions & facilities, room comfort
편안한호텔
딸,아들이 북경인민대부중에 재학중이라 자주가는편이다. 엠파크 그랜드호텔에는 이번에 투숙해보니 전반적으로 무난했다. 도착하는날 마침 비가왔는데 지하상가.월마트가 호텔과 연결되어있어서 우산없이 다닐 수 있어서 편했다 조식은 가격대비 별로~~

6/10 Okay

yongsung

Liked: Cleanliness, room comfort
그럭저럭 출장에 적합한
일단 방에 들어가자 마자 환기가 안되어서 그런지 담배 냄새가 너무 심하게 나서 흡연자인 나한데도 힘들었고 직원들의 친절함이 다소 약해 아쉬웠던 호텔.

8/10 Good

JJ, Macau

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
離地鐵站較遠，打的士去金源購物城或附近的食店，很多也拒載，如自駕遊會方便些。房間舒適，服務員熱心有禮
早上告知服務員冷氣不夠，當日便有工作人員檢查，可惜另一朋友房間產生很大的天拿水味的異味，服務人員很熱心處理，很快替我們換另外一間房，但是比之前的面積少，但还是感到服務很好，包括大堂接待員，房管部。只是早上如不吃自助早餐便没有單點，酒店設有另一飲咖啡的又沒有東西吃，地下食街不夜城只有一間快餐店開，沒有咖啡及三文治。还是適合自己有車的遊客。

6/10 Okay

sky jin, korea

베이징 서남쪽(상가) 위치
베이징 서남쪽에 위치, 교통 불편하나 하이덴취 (인민대, 중앙민족대,이공대 등 학교 업무) 편리 오직 중국인들만 거주, 다만 개인적인 볼일로 이곳에 숙박 하게 됐음

6/10 Okay

SANG GYU

10/10 Excellent

dong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편안하게 잠을 잤으며, Check-in/out 모두 불편함이 없었다. 직원들도 친절했으며 택시기사에게 목적지까지 자세히 가르쳐주어 편하게 이동할 수 있게 도와주었다. 지하층의 상가도 편리했다.

10/10 Excellent

KIM, 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전체적으로 좋음
안락한 객실이었습니다

8/10 Good

YUANYUAN, 大连

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店楼下有沃尔玛很方便
总体还ok吧，楼下就是沃尔玛和购物中心比较便利。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
괜찮은 숙박시설!
객실 크기도 넓고 청결상태도도 좋았습니다. Wendy씨의 서비스도 좋았습니다

8/10 Good

SHINJI

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

やん

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
１．朝食付きのプランですが、朝食代は別途徴収された。妻に頼んで日本でexpediaに問い合わせ、自分も現地でホテルの関係責任者に問い合わせて、3時間の後朝食代付きであることが確認された。ただし、国際電話代だけではなく、大切な出張時間がこれに使われた。これは、ホテル側の責任とは限らず、expedia側のミスである可能性が大です。 ２．禁煙室を予約し、チェックインの時にも念のために説明した、担当者はわかったと言って、手配済みの部屋を取り替えてくれたが、やはり喫煙室であった。それ以上交渉に時間を使いたくないので、そのまま泊まった。 ３．翌日午後4時前、仕事から戻って、部屋は未掃除のままです。以上のことを重ねているので、大堂の副経理に電話した。ただちに、部屋のランクアップという提案が出されて、これを受け入れた。新しい部屋のトイレの水が流れなく、もう一回スタッフを呼んで修理してもらった。 契約条件と異なることが重なり、大堂副経理のような管理層は素早いものごとへの対応能力を持っているが、一般のスタッフはこれと大きいな差があると感じます。 　 　

10/10 Excellent

longshun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

alexander, 深圳

酒店点评
整个酒店略显陈旧。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
干净，舒适
整体感觉很好

8/10 Good

LIUBIN, BEIJING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒适，地点不错。
房间比较大，床很大，很舒适。下次有机会还会来。