4 restaurants, breakfast, lunch, dinner served; Chinese cuisine

Reviews of CITIC Hotel Beijing Airport

3.5 out of 5
CITIC Hotel Beijing Airport
No.9 Xiao Tianzhu Road, Capital International Airport, Beijing, Beijing

Reviews

7.4

Good

Rating 10 - Excellent. 232 out of 1004 reviews" "
Rating 8 - Good. 391 out of 1004 reviews" "
Rating 6 - Okay. 243 out of 1004 reviews" "
Rating 4 - Poor. 94 out of 1004 reviews" "
Rating 2 - Terrible. 44 out of 1004 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pawandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really helpful, and the shuttle bus to and from airport was very convenient. The hotel staff helped arrange a driver for us to Great Wall of China. Great place near airport
Stayed 1 night in Mar 2024

10/10 Excellent

Marlon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to the airport so it’s a little difficult to get a taxi to take you there. I mean they do but they’ll complain about it. The hotel is great for a night or two stay. We stayed for one night and had no problem. They have an airport shuttle too.
Stayed 1 night in Feb 2024

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle for the airport
Stayed 1 night in Mar 2024

10/10 Excellent

Lili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, will come again next time
Stayed 1 night in Feb 2024

10/10 Excellent

Qimin

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced for a good night of sleep before my early morning flight. Its shuttle service starts at 6am, which may be a little late for an early morning flight.
Stayed 1 night in Feb 2024

10/10 Excellent

Haixia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Transportation and convincing
Stayed 1 night in Jan 2024

4/10 Poor

Scott

Disliked: Cleanliness, amenities, property conditions & facilities
I went in early Sep. ... and it was NOT a good placeto stay for 3 days. The A/C never properly cooled my room, so it felt like I was in a jungle. The bed felt damp too and I'd wake up sweating. No fan or anything inside room. Only [1] plug open for charger and luckily I brought my elec. adapter/converter. The airport shuttle drivers from/to hotel are extremely aggressive and I'd say downright unsafe. I was so scared I'd be in an accident as I was taken back to airport. The entire hotel was too hot/stuffy and everything felt damp clammy. The fixtures and lighting all felt super old, and I didn't even bother swimming or eating at indoor restaurant. There was a bug/small brown roach-like thing in my bathroom. I didn't complain because while staff were nice, I didn't want to make waves as an American staying there and get on any sort of list. I felt safe there, but there was a definite Soviet-era vibe to the whole place, down to the lighting. I guess this place was great in the 80s/90s. Avoid, even if staff are nice.

10/10 Excellent

yaofeng

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It is really great hotel I stayed. The staffs are very friendly and helpful. this is a very classical and professional. Chinese hotel. it is very close to airport, and around the hotel lots of restaurants and shopping store. I love this hotel and will book it again in the future if I transfer from Beijing international airport.
Stayed 1 night in Jan 2024

8/10 Good

Li

Stayed 1 night in Dec 2023

10/10 Excellent

Donghai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good!
Stayed 1 night in Oct 2023

10/10 Excellent

XIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although we only spent one night at this hotel, it seems to be a very good value for the price. The room was clean and equipped with all the essentials. I did not have breakfast in the hotel, but there are plenty of restaurants within walking distance. The front desk gave me a complimentary late checkout till 2pm when I asked them about the checkout time (says noon on the booking confirmation), which worked out really well for my afternoon flight (7 minutes away from the airport).
Stayed 1 night in Nov 2023

8/10 Good

Eric

Stayed 1 night in Nov 2023

8/10 Good

Roozon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Sheauling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased
Hotel had a lot to offer but I arrived too late and left too early next morning….
Stayed 1 night in Nov 2023

2/10 Terrible

LILI

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Jinghua

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
checked in at 2pm, there was no power from 2pm to 5pm.
Stayed 1 night in Oct 2023

4/10 Poor

Michael

Wifi was slow and not very friendly. I waited for 10 minutes to get hot water for my shower. It’s not quiet in the night due to their heating system. However, breakfast was pretty good and shuttle to airport was convenient.
Stayed 1 night in Nov 2023

10/10 Excellent

Jianquan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Meihua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself and the surrounding area are fantastic! There’re lots of dining options; the streets and neighborhood are clean, green and with a charm of Peking. Will definitely come back again.
Stayed 1 night in Oct 2023

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good hotel near the airport at reasonable price.
Stayed 1 night in Sep 2023

8/10 Good

PAUL

Liked: Staff & service, property conditions & facilities
Convenient access to the Capital Airport
The hotel is close to Beijing international airport . Convenient and free transportation to the airport. For early flights' travelers, it is worth trying it.
Stayed 2 nights in Sep 2023

8/10 Good

tatiana

Stayed 1 night in Oct 2023

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Airport Hotel
An airport hotel with free shuttle service, which I booked for my return from Tibet, as I was leaving China for Singapore the next day. The room was among the most economical, yet huge and comfortable. The staff was accommodating to my late arrival. Only complaint was much too long waiting for the shuttle. Almost gave up and ordered a cab, then the driver arrived. The next morning they let me stay an hour longer while I had a light snack. I was booked on Singapore Air the rest of my trip and knew I'd be well fed on my 6 hour fight. The return shuttle arrived on time, and I saw, to my regret, a Subway restaurant at the end of the street, sadly closed when I arrived, but if only I had more time. Really good hotel. I never asked if there was a subway nearby, as if there was it might be a good bet to get around Beijing. For the airport, superb.
Stayed 1 night in Sep 2023

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

ANTIPAS IV

Business traveller
Liked: Room comfort
Quick stay near Beijing Capital Airport
Average hotel.. It is just at near the airport which makes it convenient.
Stayed 1 night in Sep 2023

8/10 Good

pandora

Stayed 1 night in Sep 2023

10/10 Excellent

BEN, NEWARK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall, it is ok
Stayed 1 night in Sep 2023
Response from Es.C on 13 Sept 2023
Thank you!

2/10 Terrible

Wei Tao

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Polluted water from tap
Tell me if u will stay this hotel again
Stayed 1 night in Aug 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful even though i can't speak the language. Some staff speak English but regardless they help you. Transportation to the airport is provided also
Stayed 1 night in Jul 2023
Response from Es.C on 26 Aug 2023
We tare rying to make every guest feel happyniess,thank you for your choosing,best regards.

10/10 Excellent

Jiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The airport pickup was efficient once you call. Hotel didn't respond to comments through the Expedia website. Staff were helpful and kind. Comfortable rooms. Good breakfast.
Stayed 1 night in Jul 2023
Response from Es.C on 21 Aug 2023
Thank you for your choosing,we are kindly try to make every guest feel at home.Best regards.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful even though I don't speak the language
Stayed 1 night in Jul 2023
Response from Es.C on 21 Aug 2023
We tare rying to make every guest feel happyniess,thank you for your choosing,best regards.

2/10 Terrible

Strong

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and old
Stayed 1 night in Jun 2023

10/10 Excellent

Jian, Portland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Traditional Chinese feeling, comfortable beds.
Stayed 1 night in Jun 2023
Response from Es.C on 21 Aug 2023
Thank you for your choosing,best regards.

4/10 Poor

W Philip

Liked: Cleanliness
Disliked: Property conditions & facilities
I have stayed at Citic Airport Hotel, formerly Sino Swiss Hotel over 100 nights from 2001- 2019. 30 years ago, this was one of the top hotels in Beijing, and certainly number one or two near the airport. It has gone way downhill. The shuttle does not pick up where advertised. We had to call twice to get picked up. The lobby has a musty smell. The breakfast, which as recently as 10 years ago would have been been one of the top western style breakfasts in Beijing is still served in the beautiful, Swiss Chalet restaurant but would be disappointing at a one star hotel. We had no hot water for showers and could not get a complimentary late checkout for our late flight. The pool is still amazing, and there is reasonable dining nearby, if you like Chinese, which we do! (-:
Stayed 1 night in Jun 2023
Response from Esther C. on 30 Jun 2023
Dear guest,sorry for you unhappy travel,we will try to do anything to do better,thank you for choosing. Best regards.

10/10 Excellent

Gordon, Brantford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed very comfortable, room was large, restaurants outside hotel, staff helpful. Close to airport, offers shuttle service to airport. Lobby a bit dated, hot water took a long time for shower.
Stayed 1 night in Jun 2023
Response from Esther C. on 22 Jun 2023
Dear guest,Thank you for choosing our hotel,we will do better to make you joyful,thank you again.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful. Very clean and a nice area
Stayed 15 nights in May 2023
Response from Esther C. on 22 Jun 2023
Dear guest,Thank you for choosing our hotel,we will do better to make you joyful,thank you again.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived during May Day holiday week so things were quiet. Overnight stay, confortable if dated room. Staff was helpful, typical of any stay I’ve had in China. Arrived at about 2030, and a wick walk outside and there were local noodle places if you were hungry. Breakfast was good, a blend of local and western tastes and good coffee. Ensure you book your ride if you are flying out as there is no regular bus schedule. I booked my ride on arrival and reconfirmed in the morning. No issues.
Stayed 1 night in May 2023
Response from Esther C. on 22 Jun 2023
Dear guest,Thank you for choosing our hotel,we will do better to make you joyful,thank you again.

10/10 Excellent

Qing

Stayed 1 night in May 2023

8/10 Good

DILANTHA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
It was a very good one-night stay. But for coffee, there is no creamer, milk or sugar.
Stayed 1 night in Apr 2023
Response from Esther C. on 17 Jun 2023
Thank you for your choosing,We will try to improve that,thank you again.

10/10 Excellent

Linda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very friendly and responsible staff, good room services, short distance from the airport, reasonable price
Stayed 1 night in Apr 2023
Response from Esther C. on 17 Jun 2023
Thank you for your choosing,Best regards.

10/10 Excellent

Lifen

Stayed 1 night in Apr 2023

10/10 Excellent

Zeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean. Very friendly staff.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel. The staff really went beyond trying to make our stay as comfortable as possible, we even got a room upgrade when we bought breakfast for all 6 days of our stay. Loved the laundry facility! Super helpful, since I hate having to take dirty clothes back home with me.
Stayed 1 night in Jun 2019
Response from Grace on 29 Jul 2020
Thank you for staying with us. Your comments are indeed valuable to us, as they help us to exceed guest expectations and create value at every encounter. We really hope you can leave us comments & certainly will find a way to improve. In the near future, we look forward to welcoming you back.

2/10 Terrible

JenW, New Jersey

Travelled with family
Disliked: Staff & service
We were scheduled to stay at CITIC Beijing from Feb. 3 to 6 but tried to cancel almost two weeks prior because my father was ill and under observation for coronavirus symptoms. We called to cancel and the first person we spoke to said it would be fine. Many airlines and hotels were allowing free cancellation because of the NATIONAL EMERGENCY. We then had Expedia, our booking agent, call them and email them. Then five days later, we still had not heard back and called the hotel again. They claimed that they never received Expedia's email and didn't know about the phone call from Expedia, which was a lie because Expedia spoke to their personnel who asked to be emailed. Also that they would not cancel our reservation because their manager was busy. Under these extreme circumstances it is unethical to deny us a cancellation, especially as we explained we had a sick person under observation at the hospital. I will resolve this matter through my credit card but had to write about this hotel's extremely unethical behavior.
Stayed 3 nights in Feb 2020
Response from Grace on 29 Jul 2020
Thank you for taking the time to leave us a comment. I sincerely apologize for the inconvenience caused during your stay. we will strengthen staff training for improving all service quality and hopefully will be able to provide a better experience if you will give us another opportunity with a return visit. Look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent one night in the hotel and I picked this hotel because it is near to the airport. From the moment the taxi pulled onto the property, all the staff was wonderful to me from the doorman to the bellman!! Language was not a barrier for me simply because I really did not have to talk and at check-in, the lady spoke some English. When I travel, I do not expect the people to speak English!!!!!! The room was clean and spacious - I was even given an upgrade!! Breakfast was wonderful and the service was excellent. I found nothing that I did not like!!!!! I would stay here again!!!! Also, the shuttle to the airport was nice!!!!!
Stayed 1 night in Jan 2020
Response from Grace on 29 Jul 2020
Thank you very much for choosing us for your stay and for taking time in writing us review. I am glad to learn that you had a great stay experience. At CITIC Hotel Beijing Airport, we never sit still and always strive to improve ourselves. Look forward to welcoming you back .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Grace on 29 Jul 2020
Thank you for staying with us. Your comments are indeed valuable to us, as they help us to exceed guest expectations and create value at every encounter. We really hope you can leave us comments & certainly will find a way to improve. In the near future, we look forward to welcoming you back.

2/10 Terrible

Sharon, Atlanta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean, bad WiFi connection. Food is bad and expensive. Staff not friendly
Stayed 1 night in Jan 2020
Response from Grace on 29 Jul 2020
Dear customer, thank you for your time sharing with us your suggestions and comments, it's very important for us to further improve our service quality, and we wish to give you a better experience during your next stay with us. Looking forward to serve you again in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying at the CITIC. The staff is courteous and professional. The rooms are very comfortable and well-decorated. Also, there is good food and great pizza! I recommend the CITIC without reservation.
Stayed 1 night in Nov 2019
Response from Grace on 26 Dec 2019
Thank you very much for choosing us for your stay and for taking time in writing us review. I am glad to learn that you had a great stay experience. At CITIC Hotel Beijing Airport, we never sit still and always strive to improve ourselves. Look forward to welcoming you back soon.

4/10 Poor

Ron

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No hot water. AC not working properly. Bell men service not available 24 hours.
Stayed 1 night in Dec 2019
Response from Grace on 26 Dec 2019
Dear customer, thank you for your time sharing with us your suggestions and comments, it's very important for us to further improve our service quality, and we wish to give you a better experience during your next stay with us. Looking forward to serve you again in the near future.