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Reviews of Comfort Suites Port Allen - Baton Rouge

2.5 out of 5
Comfort Suites Port Allen - Baton Rouge
2880 N Westport Dr, Port Allen, LA

Reviews

7.6

Good

Rating 10 - Excellent. 132 out of 448 reviews" "
Rating 8 - Good. 170 out of 448 reviews" "
Rating 6 - Okay. 81 out of 448 reviews" "
Rating 4 - Poor. 30 out of 448 reviews" "
Rating 2 - Terrible. 35 out of 448 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Kara

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I DID NOT STAY HERE BECAUSE THEY CANCELED MY RESERVATION😡😡😡😡
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Kara,Thank you for staying with us and for sharing your feedback. I'm sorry to hear about your disappointment. Your comment will be thoroughly investigated and addressed accordingly. We sincerely regret any inconvenience you experienced. If you'd like to discuss this matter further or need any assistance, please feel free to contact us directly. Your feedback is important to us, and we hope to have the chance to improve and serve you better in the future.Sincerely, Hotel Manager

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service
Try to get 1 floor he said no more room i have a bad back thank you
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Alan,Thank you for your feedback regarding your recent stay. We apologize for any inconvenience caused by not being able to accommodate your request for a room on the first floor due to availability constraints. We understand that having a room on a lower floor may be more comfortable for guests with mobility issues or back problems. Your comfort and satisfaction are important to us, and we regret any discomfort you experienced as a result. Please know that we will do our best to fulfill such requests whenever possible in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience during your next visit.Sincerely, Hotel Manager

6/10 Okay

Rachel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 12 Mar 2024
Dear Rachel,Thank you for sharing your feedback with us. We're sorry to see that your experience fell short of expectations. We're committed to continuous improvement, so we'll take your comments into account to enhance our offerings and ensure a more satisfying experience for our guests in the future. We appreciate your input.Sincerely, Hotel Manager

6/10 Okay

Katherene

Travelled with family
Needs improvement
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Katherene,Thank you for sharing your feedback. We apologize for any inconveniences you experienced during your stay. We take your comments seriously and will work diligently to address the issues you mentioned to improve our accommodations. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely, Hotel Manager

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, amenities
If you're on a budget and you're only staying for a night or two. It's an older building and they seem to be running a pretty small crew, but the hotel is quiet, pillows were comfortable, and you're close to the major highway. I just checked into a newer Comfort Inn in Gulfport, MS, and the difference here is noticeable! Newer, cleaner room, friendlier staff, nicer neighborhood. I gave the Port Allen location 4 stars. Like I say, if you're looking to save money and you're only staying for a night, maybe two, you're fine. Next time I'm in that area, I might spend the extra few dollars for something a little nicer though.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 29 Feb 2024
Dear Daniel,Thank you for your insightful review and for choosing to stay with us. We're glad to hear that you found our hotel quiet and the pillows comfortable. Your feedback regarding our older building and smaller crew is duly noted, and we're continuously working to improve our facilities and services. We appreciate your four-star rating and your recommendation for budget-conscious travelers. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Safe travels!Sincerely, Hotel Manager

6/10 Okay

Donna

Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Donna,Thank you for your review and rating of 3 out of 5. We'd love to hear more about what we can do to improve our hotel service, so that it will earn a higher score next time. We appreciate your feedback and hope you'll visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Tina

Stayed 2 nights in Jan 2024
Response from Hotel Manager on 17 Jan 2024
Dear Tina,We're grateful for your stay and the fantastic 5-star feedback. Your positive rating is truly motivating and makes us proud. It fuels our commitment to providing even better service. We eagerly anticipate the opportunity to welcome you back for another exceptional experience.Sincerely, Hotel Manager

6/10 Okay

Tarrah

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
We had a decent stay, the room had a old hotel smell to it but it was clean for the most part the only thing I have to complain about is I found a roach in our room
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear Tarrah,Thank you for sharing your feedback, and we apologize for any inconvenience you experienced during your stay. We take reports of pests seriously and will address this matter promptly to ensure the necessary steps are taken to resolve the issue. Your comments about the room smell are also noted, and we'll work to improve in this area. If there's anything else you'd like to share or if there are specific ways we can make it up to you, please let us know. We appreciate your understanding and hope to have the opportunity to provide a more positive experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Ruth

Travelled with partner
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Ruth,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the perfect rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon.Best Regards, Hotel Manager

10/10 Excellent

J M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean and smelt good the moment we walked in the door. Room was a good size and the continental bfast had lots of options including waffle machine. It was conveniently located off the hwy and an easy, quick commute to the other side of the river. I’d definitely stay here again.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear J M,Thank you for the outstanding review! We're thrilled to hear that you found our place clean and welcoming. It's great to know you enjoyed the spacious room and our continental breakfast with a variety of options, including the waffle machine. We appreciate your compliments on our convenient location. We look forward to welcoming you back for another excellent stay.Sincerely, Hotel Manager

6/10 Okay

Shala

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Shala,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

Ebony Chalon

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and quiet!! The staff was very friendly!! Breakfast was so so couldve been better.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Ebony Chalon,Thank you for your positive review! We're pleased to hear that you enjoyed a clean and quiet environment, along with our friendly staff. We appreciate your feedback on breakfast and will use it to make improvements. Your satisfaction is important to us, and we look forward to hosting you again for an even better experience.Sincerely, Hotel Manager

8/10 Good

STEVE, Cordova

Travelled with family and small children
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear STEVE,Thank you for your feedback and for choosing our hotel. We're delighted to see your 4/5 rating! If there's anything specific you feel could enhance your experience and warrant a perfect score next time, please let us know. We appreciate your input and look forward to welcoming you back for an even better stay.Sincerely, Hotel Manager

6/10 Okay

Alan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need a updated
Stayed 1 night in Dec 2023
Response from Hotel Manager on 19 Dec 2023
Dear Alan,Thank you for your feedback. We appreciate your input, and we're sorry to hear that your experience fell short of expectations. Your comment about needing updates is valuable, and we will certainly take it into consideration as we strive to enhance our facilities and services. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 7 Dec 2023
Dear Thomas,Thank you for your feedback and for rating us 4 out of 5. We appreciate your input. If there are specific areas where we can improve and earn a higher rating next time, please feel free to share. We value your input and hope to have the opportunity to host you again.Sincerely, Hotel Manager

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 1 night in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Melissa,Thank you for your positive feedback on our breakfast! We're delighted to hear you enjoyed it. Our team strives to provide a satisfying start to your day. Your appreciation motivates us to maintain high standards. We look forward to serving you again and ensuring your entire stay is equally enjoyable.Sincerely, Hotel Manager

4/10 Poor

Joel

Disliked: Cleanliness
We had to move rooms. The third floor smelled too strongly of cigarettes and cologne. The room on the third floor that we were originally in had dirty sheets and hair throughout. We moved to the second floor. The second room smelled better, but the hallways smelled strongly of cologne. We had to ask twice for sheets for roll out bed and even then we only got one top sheet. The room was out of toilet paper. The towels and shower mat had holes. The beds were a little firm. The breakfast was nice and clean.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Joel,Thank you for taking the time to share your detailed feedback. We sincerely apologize for the challenges you faced during your stay, and we appreciate your patience. Rest assured, your comments have been shared with our team for immediate attention. We're glad to hear you enjoyed the breakfast, and we'll work diligently to address the areas that fell short. We hope for another opportunity to provide you with an improved experience.Sincerely, Hotel Manager

8/10 Good

Vernie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice. Good hot breakfast offered from 6-9am. Employees were polite and professional. Only issue I had was they were stingy with the washcloths and towels. When I arrived at.the hotel I had no washcloths in my room. The front desk claimed the door was locked to the laundry and couldn't get me any wash cloths. I told him I wanted to take a bath and had no way to bathe without washcloths, so he unlocked the door and got me 1 washcloth. I stayed for 4 nights. I had a do not disturb sign on the door so I was gone when they came to clean rooms. That night my boyfriend went down and asked for a washcloth because we had turned in all dirty washcloths that morning and needed clean ones. The guy told him the same thing and wouldn't give him any washcloths so we had to bathe with the face towels. I'm not a thief and not trying to steal washcloths. I work at the front desk of a hotel and I know they keep a master key for front desk to access the laundry room. That is bad customer service to not give someone a washcloth to bathe with. It's gross. Other than that nice clean hotel.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 7 Nov 2023
Dear Vernie,Thank you for taking the time to share your recent experience with us. We're thrilled to hear that you enjoyed our hot breakfast and found our staff to be polite and professional. We sincerely apologize for the inconvenience you faced with the washcloths and towels. Rest assured, we take your feedback seriously and will investigate and address this matter internally to ensure it doesn't happen again. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Manager

8/10 Good

Raquelle

Travelled with family
Liked: Staff & service
It’s a safe place to stay. No issues besides our sink and shower drainage system not draining as it should be. Rather than that we had a great stay.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 28 Oct 2023
Dear Raquelle,Thank you for your feedback. We're glad to hear you found our hotel a safe place to stay. However, we apologize for the inconvenience caused by the sink and shower drainage issues. Your comments are valuable, and we'll address this promptly to ensure a more comfortable experience for future guests. We're delighted that, overall, you had a great stay and hope to welcome you back for an even better experience.Sincerely,Hotel Manager

8/10 Good

Von

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 27 Oct 2023
Dear Von,Thank you for your generous rating of our hotel! We are so pleased to know that you enjoyed your stay and would love to welcome you back soon. We strive to provide our guests with the best possible service and are delighted to know that you found our staff and facilities to be up to your standards. We truly appreciate your feedback and we look forward to seeing you again soon!Sincerely,Hotel Manager

8/10 Good

William, Shreveport

Stayed 1 night in Oct 2023
Response from Hotel Manager on 13 Nov 2023
Dear William,Thank you for rating your experience with us. We're pleased to see that your stay was overall positive. If there are any specific areas where we can improve and earn that extra star in the future, we'd love to hear your feedback. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an even better experience.Sincerely, Hotel Manager

6/10 Okay

Jana

Travelled with family and small children
Disliked: Amenities
Just an old property! Smells old!!
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 24 Oct 2023
Dear Jana,We apologize for the experience you had with the property. Older properties can sometimes have a distinct smell, and we're sorry that it affected your stay. Your feedback is valuable, and we will consider it as we work on improvements to provide a more pleasant experience for our guests. We hope you might consider giving us another chance in the future to provide you with a more enjoyable experience. Your satisfaction is important to us, and we thank you for sharing your thoughts.Sincerely,Hotel Manager

8/10 Good

Cynthia A.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Dear Cynthia A,We want to express our sincere appreciation for selecting our establishment and for sharing an outstanding 8-star review. We're delighted to hear that you had a great stay. To further enhance our services, we kindly request more specific feedback about your experience. Your insights are immensely valuable in our efforts to continually refine our amenities and services, aiming for an unforgettable guest experience. We eagerly look forward to your next visit!Sincerely,Hotel Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room
Stayed 1 night in Oct 2023
Response from Hotel Manager on 12 Oct 2023
Dear John,Thank you for your review! We're delighted to hear that you found our room to be of a good size. We understand the importance of having a comfortable and spacious room during your stay, and we're glad it met your expectations. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

8/10 Good

Michael

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Michael,We extend our heartfelt gratitude for choosing to stay with us and for taking the time to provide an excellent 8-star feedback. We are pleased to learn that you enjoyed your stay with us, but we would appreciate it if you could provide us with more detailed feedback on your experience. Your valuable insights help us to continuously improve our amenities and services to ensure that our guests have a memorable stay. We eagerly anticipate your return visit.Sincerely,Hotel Manager

6/10 Okay

Nyesha

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was checking in only to discover I wasn't in their computer. The front desk was rude but the other guy hadn't punched my reservation in. I was calling the people I booked with but it was the hotel fault. My room smelled of mold old dirty clothes. Bought air freshener from store to help with smell.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Nyesha,We apologize for the inconvenience and frustration you experienced during check-in and with the condition of your room. It's disappointing to hear that the front desk staff was rude, and we will address this issue to ensure better service in the future. Additionally, we take your feedback regarding the room's smell seriously, and we will work to address any maintenance or cleanliness issues. Your comfort and satisfaction are important to us, and we hope you will consider giving us another opportunity to provide you with a better stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Manager

6/10 Okay

Zackarie

Liked: Amenities
Disliked: Staff & service
Property front desk people not friendly and not very well informed.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 3 Oct 2023
Dear Zackarie,I regret to hear about your experience with the front desk staff. Please accept my apologies for any inconvenience caused by their lack of friendliness and knowledge. We take guest feedback seriously, and we will address this issue with our staff to ensure a more welcoming and informed experience for our guests. Your satisfaction is important to us, and we hope you'll consider giving us another opportunity to serve you in the future.Sincerely,Hotel Manager

6/10 Okay

Keren

Stayed 2 nights in Sep 2023
Response from Hotel Manager on 4 Oct 2023
Dear Keren,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

Luz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice suite
Wonderful location and place. Very clean, nice breakfast except the staff was not as friendly as other places but I’ll return. Thank you
Stayed 1 night in Sep 2023
Response from Hotel Manager on 2 Oct 2023
Dear Luz,Thank you for your feedback! We're delighted to hear that you found our location wonderful, the place clean, and enjoyed the breakfast. We appreciate your candid comment about the staff and will use it as an opportunity for improvement. We look forward to welcoming you back, and your return is greatly appreciated. Thank you for choosing to stay with us!Warm Regards,Hotel Manager

2/10 Terrible

Scott

Business traveller
Stayed 1 night in Sep 2023
Response from Hotel Manager on 16 Sept 2023
Dear Scott,We're truly sorry to hear that your experience was so disappointing, and we appreciate your honesty in rating your stay. Your feedback is valuable to us, and we will use it to make the necessary improvements to ensure a better experience for our future guests. If you have any specific suggestions or concerns you'd like to share, please feel free to do so. We hope you might consider giving us another chance in the future to provide a more satisfactory stay.Sincerely,Hotel Manager

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice home away from home!
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 12 Sept 2023
Dear Lindsey,We're delighted to hear that you found our place to be a "home away from home"! Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back whenever you're in the area. Thank you for your kind words!Sincerely,Hotel Manager

10/10 Excellent

Naela

Stayed 2 nights in Sep 2023
Response from Hotel Manager on 14 Sept 2023
Dear Naela,Thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience. If you ever have more feedback or need assistance with anything in the future, please don't hesitate to reach out. We look forward to welcoming you back for another excellent stay!Sincerely,Hotel Manager

10/10 Excellent

gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it was right off interstate and was close to eating places walkable too..very quiet and safe environment.I will stay again
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 12 Sept 2023
Dear Gary,We're thrilled to hear that you loved your stay with us! It's wonderful to know that our convenient location, proximity to dining options, quiet atmosphere, and safety met your expectations. We can't wait to have you stay with us again in the future. Your feedback means a lot to us, and we appreciate your loyalty!Warm Regards,Hotel Manager

6/10 Okay

Mark

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 11 Sept 2023
Dear Mark,Thank you for your review and rating of 3 out of 5. We'd love to hear more about what we can do to improve our hotel service, so that it will earn a higher score next time. We appreciate your feedback and hope you'll visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

GRANVILLE, Fair Oaks Ranch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest place we stayed the entire trip. Large, clean room with hot breakfast.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 8 Sept 2023
Dear GRANVILLE,Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel to be the nicest place you stayed during your trip. It's great to know that you enjoyed the large, clean room and our hot breakfast. Your positive comments are greatly appreciated, and we hope to host you again in the future for another excellent stay.Sincerely,Hotel Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on 28 Aug 2023
Dear Michael,Thank you for your amazing ten-star rating! We're delighted to learn that your stay at our hotel exceeded your expectations. Your feedback is a great source of inspiration for our team as we strive to maintain top-notch service and comfort for every guest. Hosting you was a pleasure, and we're eagerly looking forward to your next visit for another exceptional experience.Sincerely,Hotel Manager

8/10 Good

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on 24 Aug 2023
Dear Rick,Thank you for your rating! We appreciate your feedback and hope to continue improving to provide an even better experience during your next visit. If you have any additional comments or suggestions, please feel free to share. We look forward to having the chance to welcome you back in the future!Sincerely,Hotel Manager

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ok for the money
Needed updates
Stayed 1 night in Aug 2023
Response from Hotel Manager on 24 Aug 2023
Dear David,Thank you for your feedback. We appreciate your input regarding the need for updates. We take guest comments seriously, and we'll use your feedback to consider improvements for our accommodations. If you have any more details or suggestions you'd like to share, please feel free to do so. We value your input and hope you'll consider staying with us again to experience any positive changes in the future.Sincerely,Hotel Manager

8/10 Good

Adrianna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall good but lack of enough towels when the reservation was for four people. Then when requested more towels we were told we had to wait.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 22 Aug 2023
Dear Adrianna,We appreciate your feedback about your overall experience. We apologize for any inconvenience you faced due to the lack of sufficient towels for your group and the delay in providing additional ones upon request. Your comments help us identify areas for improvement, and we will work to ensure that such situations are handled more promptly in the future. Thank you for bringing this to our attention, and we hope you'll consider staying with us again for an even better experience.Sincerely,Hotel Manager

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Manager on 23 Aug 2023
Dear Raymond,Thank you for your 4-star rating! We're glad you had a positive experience at our hotel. If you have any specific comments or suggestions for improvement, please feel free to share. We hope to host you again for an even better stay in the future.Sincerely,Hotel Manager

10/10 Excellent

SHELLY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Manager on 28 Jul 2023
Dear SHELLY,Greetings! Thank you for the perfect score! We're delighted to have met your expectations and provided you with a wonderful experience. Your satisfaction is our priority, and we look forward to serving you again in the future!Warm Regards,Hotel Manager

6/10 Okay

George

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Room was decent, but could have been more clean. Staff was somewhat indifferent.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 25 Jul 2023
Dear George,Thank you for sharing your feedback with us. We apologize for any cleanliness issues you encountered during your stay, and we will address this with our housekeeping team to ensure improvements are made. Additionally, we regret to hear that our staff didn't meet your expectations, and we will work on providing a more attentive and welcoming experience for our guests. Your comments are valuable to us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely,Hotel Manager

2/10 Terrible

Kevin De La

Disliked: Cleanliness, property conditions & facilities
Super dirty ceiling, falling down from shower, smell really moldy. We requested a second room. It was worse it smell like pee and sheets were stained.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 20 Jul 2023
Dear Kevin De La,We're sorry to hear that your stay didn't meet your expectations. Please accept our sincere apologies for the cleanliness issues you encountered during your visit. This is certainly not the experience we want our guests to have. We're disappointed to hear that your second room was also inadequate. Your feedback has been shared with our staff for investigation, and we're taking immediate corrective action to address the issues you described. We hope you will consider giving us another opportunity to deliver the exceptional experience you deserve the next time you're in the area.Sincerely,Hotel Manager

4/10 Poor

Julia L

Travelled with family, Business traveller
The elevator made lots of scary noises and seemed unsafe. We used the stairs out of fear. Breakfast area was covered in fruit flies. Staff tried to enter our room without announcing themselves.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 17 Jul 2023
Dear Julia L,Thank you for the stay and the feedback. My apologies for the inconvenience. Our team has taken note of all the pain points and has initiated effective actions. I am sure you will see the improvement in those areas to optimum levels. Despite your disappointment, I hope you will reconsider to stay with us again. You can be assured of a pleasant stay.Sincerely,Hotel Manager

6/10 Okay

Eillee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the best
I have stayed at this hotel a few years ago and was pleased with the stay. However, this time around the stay wasn’t as pleasing. The hotel was run down, our bedding was stained, and the place smelled musty and the carpet felt damp. I’m not sure if they had a leak or something, but that moist room flared my allergies up for sure. I would not stay there again.
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 4 Jul 2023
Dear Eillee,We appreciate your feedback and we're sorry to hear that your recent stay did not meet your expectations. We apologize for any inconvenience caused by the condition of the hotel and the issues with your bedding. We take cleanliness and maintenance seriously, and we will address these concerns with our team to ensure improvements are made. We apologize for any discomfort caused by the musty smell and damp carpet, and we will investigate and take appropriate measures to address any potential issues. We understand the importance of providing a comfortable and pleasant environment for our guests, and we apologize for falling short on this occasion. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

2/10 Terrible

Sharnea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 28 Jun 2023
Dear Sharnea,We are sorry to hear that your recent stay at our hotel did not meet your expectations, resulting in a one-star rating. We would appreciate any specific feedback that you could provide us with so that we can improve our services for our future guests. Thank you for your time and consideration.Sincerely,Hotel Manager

6/10 Okay

Jason

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Cold Rooms, Dirty Pool
My stay was largely enjoyable, with clean and roomy accommodations; however, the state of the swimming pool was deeply disappointing. I had to check in on a Saturday night due to a power outage, with my six-year-old in tow. He was eagerly looking forward to taking a swim in the pool the following day. Alas, the morning sunlight revealed the regrettable condition of the pool. It was teeming with algae to the extent of appearing solidly green, and littered with debris and insects. For his safety, I couldn't allow him to swim. This experience has indeed discouraged me from choosing this place for any future stays.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 21 Jun 2023
Dear Jason,Thank you for sharing your feedback with us regarding your recent stay. We are pleased to hear that you found our accommodations clean and roomy for your comfortable stay. However, we're deeply sorry to hear about the unacceptable condition of our swimming pool and how this issue affected your stay. We understand the disappointment of not being able to use the pool, especially for your young one eagerly looking forward to swimming. We sincerely apologize for the inconvenience this has caused you and your family. Please know that we take the maintenance of our facilities seriously and regret that we fell short in this area during your stay. We will be sure to address the situation to ensure that such instances do not occur again in the future. We appreciate your valuable feedback and hope you consider staying with us again to give us an opportunity to show you that this is not typical of our hotel's services.Sincerely,Hotel Manager

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Jun 2023
Response from Hotel Manager on 21 Jun 2023
Dear Melissa,Thank you for taking the time to share your thoughts. We are very glad to hear that you enjoyed the breakfast. Our team works hard to provide the best experience for our guests. We hope to welcome you again soon.Sincerely,Hotel Manager

6/10 Okay

Susan

Travelled with family
Liked: Room comfort
A Few Surprises
We requested a room on the1st floor because I had read the reviews about problems with the elevator. Our door was propped open, and the room had only been partially cleaned. We were told that the cleaning staff had left for the day. We were given another room on the 2nd floor that was cleaned. Then the elevator broke. We took the stairs and went out to the pool. There were hundreds of some kind of small water bugs swimming around the sides of the pool. There were sunflower seed shells, plastic candy wrappers, and long pieces of hair floating around in the water. There did not appear to be any kind of filtration system running to collect the trash from the pool. My son stepped on something. He went down to find out what it was. It was a woman's large earring. There were no towels supplied by the pool. We had to use our bath towels from the room. On leaving the pool we were pleased to discover that the elevator was now working. In our room again I discovered that you had to hold the flush handle down in order for the toilet to flush completely. I found shampoo in my bathroom but no conditioner. Yet, later when I visited my daughter in her room, I discovered her bathroom was supplied with shampoo and conditioner that was a different brand name from the shampoo in my bathroom. I found this to be strange. We slept well and enjoyed the breakfast. I would stay here again but would hope the pool filtration system and elevator would be working correctly at that time.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 17 Jun 2023
Dear Susan,First and foremost, I'd like to apologize for the issues you encountered during your stay with us. We are sorry to hear that we fell short of your expectations, and we value your feedback as it will help improve our services. We apologize for the inconvenience caused by the room not being fully cleaned when you arrived and also the elevator being out of service. We are glad that we were able to offer you an alternative room, and we appreciate your patience while we made the necessary repairs to the elevator. We are dismayed to hear about the cleanliness of the pool and the lack of supplies around it. We take your concerns seriously and will investigate this issue immediately and take corrective measures to ensure that this will not happen in the future. We are grateful to hear that you found the breakfast to be enjoyable and slept well. Our team always strives to provide the highest level of guest comfort, and we thank you for your kind words. We appreciate your willingness to stay with us again, and we will take your feedback seriously to ensure that your next stay with us is nothing but satisfactory. Thank you for choosing to stay with us, and we look forward to welcoming you back.Sincerely,Hotel Manager

8/10 Good

Susan

Travelled with family
Liked: Room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on 14 Jun 2023
Dear Susan,Thank you very much for staying with us and for giving the 8-star feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. Also, we look forward to your next visit.Sincerely,Hotel Manager