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Reviews of Pullman Basel Europe

4 out of 5
Pullman Basel Europe
Clarastrasse 43, Basel, BS

Reviews

9.4

Exceptional

Rating 10 - Excellent. 472 out of 680 reviews" "
Rating 8 - Good. 177 out of 680 reviews" "
Rating 6 - Okay. 21 out of 680 reviews" "
Rating 4 - Poor. 5 out of 680 reviews" "
Rating 2 - Terrible. 5 out of 680 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here a few times, staff is impeccable, food is great. Easy walking distance to the city center
Stayed 1 night in Dec 2023
Response from Alexander Dolderer on 30 Dec 2023
Dear TimothyWe very much appreciate your outstanding comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive such positive feedback. Especially if it is related to our team, because it shows our great effort and motivation is greatly recognized.Thank you again for sharing your amazing experience, and we hope your next visit will be even more pleasant as the previous one.Sincerely,Alexander DoldererFront Office Manager

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basel is a nice city to enjoy walking. The hotel is in a convenient location to the River, stores, restaurants, markets and of course the Christmas markets.
Stayed 3 nights in Dec 2023
Response from Alexander Dolderer on 30 Dec 2023
Dear ThomasWe very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one.Sincerely,Alexander DoldererFront Office Manager

10/10 Excellent

Antía

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Alexander Dolderer on 9 Dec 2023
Dear AntiaWe very much appreciate your top rating regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one.Sincerely,Alexander DoldererFront Office Manager

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with the accommodation as it was very convenient - friendly reception, close to the trams, with eating options and a supermarket a few doors down. The breakfast was also pretty good. The one thing that confused me slightly was taking the tram from SBB station and alighting at Messeplatz. It was not obvious to me where the hotel was from google map!
Stayed 4 nights in Nov 2023
Response from Alexander Dolderer on 9 Dec 2023
Dear ChristinaWe very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. Thank you also for sharing your arrival experience with other people. We always describe this in our booking confirmations. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one.Sincerely,Alexander DoldererFront Office Manager

10/10 Excellent

Atsushi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly comfortable!
Very beautifully designed laxurious hotel. I could be relaxed deeply and wanted to stay longer!
Stayed 1 night in Nov 2023
Response from Alexander Dolderer on 9 Dec 2023
Dear AtsushiWe very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. Especially if it is related to our team, because it shows our effort and motivation is greatly recognized.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one.Sincerely,Alexander DoldererFront Office Manager

10/10 Excellent

Viviann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet!
Stayed 1 night in Oct 2023
Response from Alexander Dolderer on 21 Oct 2023
Dear Vivianne very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. Especially if it is related to our team, because it shows our effort and motivation is greatly recognized.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one.Sincerely,Alexander DoldererFront Office Manager

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice modern hotel. Good amenities. Our room was upgraded - it was a good sized room. With Swiss focus on environment, the temperature control in the room is governed. We stayed in early September during a heat wave and the room was far too hot for sleep. Fortunately staff provided us with an electric fan to make it bearable. Will not travel to this area in summer again. At least we had AC! Good restaurant at hotel. Hotel close to other good restaurants and stores. 10 minute walk to old town central market area with many museums, shops, cafes, and a cathedral! Transit was right outside our hotel. Excellent transit system. Easy to use.
Stayed 2 nights in Sep 2023

10/10 Excellent

stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Aug 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice in Basel
Very friendly receptionist, room was available for an early check in as a plus. Room was great and comfortable with free water and coffee available. Good location but quiet.
Stayed 1 night in Aug 2023

10/10 Excellent

stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Aug 2023

8/10 Good

Noel

Stayed 2 nights in Aug 2023

10/10 Excellent

ZAKIR

Stayed 1 night in Aug 2023

10/10 Excellent

Madhu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and excellent value for money
Stayed 2 nights in May 2023

4/10 Poor

THABET

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Damián on 9 Jul 2023
Dear Marcus, Thank you very much for your excellent note! We hope to welcome you soon again in BaselBest regards

10/10 Excellent

eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern hotel in a great central location.
Stayed 1 night in Jun 2023
Response from Damián on 9 Jul 2023
Dear Eric, Thank you very much for your excellent note! We hope to welcome you soon again in Basel ! Warm regards

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice easy base to explore. The staff were absolutely lovely and engaging.
Stayed 2 nights in Jun 2023
Response from Damián on 9 Jul 2023
Dear Gloria Thank you so much for your nice 5/5! We hope that we can welcome you soon again in Basel ! Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Damián on 9 Jul 2023
Dear GuestThank you very much for your nice 10/10 ! We hope that we can welcome you soon again in Basel!Warm regards

10/10 Excellent

gayle

Stayed 1 night in May 2023
Response from Alexander Dolderer on 6 Jun 2023
Dear GayleWe very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. Especially if it is related to our team, because it shows our effort and motivation is greatly recognized.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one.Sincerely,Alexander DoldererFront Office Manager

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Alexander Dolderer on 10 May 2023
Dear HelenWe very much appreciate your rating regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. Especially if it is related to our team, because it shows our effort and motivation is greatly recognized.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one.Sincerely,Alexander DoldererFront Office Manager

10/10 Excellent

Wouter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and spacious room.
Stayed 2 nights in Apr 2023
Response from Alexander Dolderer on 10 May 2023
Dear WouterWe very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. Especially if it is related to our team, because it shows our effort and motivation is greatly recognized.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one.Sincerely,Alexander DoldererFront Office Manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Only stayed one night, but all was good and clean.
Stayed 1 night in Apr 2023
Response from Alexander Dolderer on 10 May 2023
Dear KellyWe very much appreciate your amazing comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive such positive feedback. Especially if it is related to our team, because it shows our effort and motivation is greatly recognized.Thank you again for sharing your great experience, and we hope your next visit will be even more pleasant as the previous one.Sincerely,Alexander DoldererFront Office Manager

10/10 Excellent

Bella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEANLINESS, GOOD LOCATION, GOOD BREAKFAST, VERY POLITE AND HELPFUL STAFF
Stayed 7 nights in Apr 2023
Response from Alexander Dolderer on 10 May 2023
Dear BellaWe very much appreciate your outstanding comments regarding your wonderful stay at the Pullman Basel Europe. It is always a pleasure to receive such positive feedback. Especially if it is related to our team, because it shows our effort and motivation is greatly recognized.Thank you again for sharing your amazing experience, and we hope your next visit will be even more pleasant as the previous one.Sincerely,Alexander DoldererFront Office Manager

10/10 Excellent

weimin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Alexander Dolderer on 9 May 2023
Dear WeiminWe very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. Especially if it is related to our team, because it shows our effort and motivation is greatly recognized.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one.Sincerely,Alexander DoldererFront Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Claudia Oberli on 30 Dec 2022
Lieber GastVielen Dank für die positive Bewertung! Wir freuen uns, dass Sie mit dem Aufenthalt bei uns zufrieden waren. Gerne begrüssen wir Sie auch in Zukunft wieder bei uns im Pullman Basel Europe.Herzliche GrüsseClaudia OberliFront Office Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful and friendly. We arrived before 3pm so we’re not expecting to be able to check in. However the room was ready and we were able to go there. The hotel also provided free bottled water every day and a Basel pass which allowed free travel on the trams and reduced entry to museums which we really appreciated 👍
Stayed 3 nights in Dec 2022
Response from Damiano on 23 Dec 2022
Dear Margaret, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is a pleasure to receive positive feedback.It is for us an recompense for our work ! And we are so glad that you appreciate our hotel and our Team ! It is for us an accomplished Mission that you enjoyed your stay in Basel ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Damian Migdal PULLMAN BASEL EUROPE

10/10 Excellent

Harjinder

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and comfortable unfortunately a little noisy due to location. The staff were brilliant especially Lisa who helped to arrange our trip to Interlaken.
Response from Alexander Dolderer on 14 Dec 2022
Dear HarjinderWe very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. Especially if it is related to our team, because it shows our effort and motivation is greatly recognized.We have noted your preference for an even more quiet room for your next stay with us.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one.Sincerely,Alexander DoldererAss. Front Office Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Alexander Dolderer on 14 Dec 2022
Dear MarkWe very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. Especially if it is related to our team, because it shows our effort and motivation is greatly recognized.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one.Sincerely,Alexander DoldererAss. Front Office Manager

10/10 Excellent

DAWN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was transportation accessible, clean, easy check-in & checkout!
Stayed 1 night in Nov 2022
Response from Vanessa Kolaj on 28 Nov 2022
Dear DawnThank you very much for taking the time and writing about your stay at the hotel Pullman Basel Europe.We are glad that you have enjoyed your stay here as well as the rooms.Hopefully we will be able to welcome you soon in Basel again.SincerlyVanessa KolajFront DeskHotel Pullman Basel Europe

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Basel and the hotel was a great location close to all of the transportation options.
Response from Claudia Oberli on 2 Nov 2022
Dear Ronald,Thank you very much for your positive feedback. We are very happy that you had a pleasant stay in Basel and appreciated the location of the hotel. We would be glad to welcome you back in the future. Kind regards,Claudia OberliFront Office Manager

10/10 Excellent

G Graeme

Stayed 1 night in Oct 2022
Response from Claudia Oberli on 2 Nov 2022
Dear G Graeme,Thank you for your positive review! We are glad to see that you had a pleasant stay with us and were satisfied with our services. We will forward your feedback to our staff and hope to welcome you back someday soon.Kind regards,Claudia OberliFront Office Manager

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room. Staff were courteous and helpful.
Stayed 1 night in Sep 2022
Response from Claudia Oberli on 24 Sept 2022
Dear Edwin,Thank you very much for your positive feedback! We are pleased to read that you enjoyed your stay with us and were satisfied with the quality of our service. We will gladly share your words with our staff. Feedback like yours is the best reward for all of us, as we continuously strive to provide an excellent customer service. We would be happy to welcome you back in the future.Kind regards,Claudia OberliFront Office Manager

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Gagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel, excellent staff throughout.
Stayed 1 night in Jul 2022
Response from Claudia Oberli on 6 Aug 2022
Dear Gagan, Thank you very much for your positive feedback! We are very happy that you had a pleasant stay with us and were satisfied with our customer service. We will gladly forward your words to our staff. We hope to welcome you back in Basel soon and wish you all the best in the meantime. Kind regards, Claudia Oberli Front Office Manager

10/10 Excellent

Thomas, Ponte Vedra Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms were fresh and clean. The hotel is in an excellent location to walk to the Old Town. Staff well prepared and pleasant.
Stayed 1 night in Jul 2022
Response from Vanessa Kolaj on 16 Jul 2022
Dear Thomas Thank you so much for taking the time and writing a feedback regarding your stay at the hotel Pullman Europe. We are really glas that you have enjoyed our stay with us and that you have also discoverd the great Old Town of Basel. Hopefully we will be able to welcome you in Basel again! Best regards Vanessa Kolaj Front Office Hotel Pullman Basel Europe

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Claudia Oberli on 25 Jun 2022
Dear guest, Thank you very much for your positive review. We are very happy that you had a pleasant stay with us. We hope to welcome you back in the future and wish you all the best in the meantime. Kind regards, Claudia Oberli Front Office Manager

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and helpful
Stayed 2 nights in Sep 2021

10/10 Excellent

Bruce Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very positive staff attitude
Stayed 1 night in Sep 2021

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Tobias Giessler, Front Office Manager on 11 Sept 2021
Lieber Juan, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Team des Hotel Pullman Basel Europe

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2021

10/10 Excellent

cathy

Stayed 1 night in Jul 2021

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Tobias Giessler on 5 Jul 2021
Lieber Christine, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Tobias Giessler Front Office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay. I like the staff, the breakfast. The only issue was that the temperature in the room was not adjustable.
Stayed 5 nights in Feb 2020
Response from Front desk on 27 Mar 2020
Dear guest, thank you so much for your feedback. thank you very much for your words of praise regarding the hotel and us staff, I will gladly share this with our team. Best regards Andrea Volk Front desk

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
:)
Very nice hotel, although we didn’t know how to switch the air conditioner on HAHA but all is well as there is a window that can be opened for cold air to come in
Stayed 1 night in Dec 2019
Response from RAP on 14 Jan 2020
Dear Fiona, Thank you for your amazing rating and feedback. the climate is regulated by electricity. The controller is in all rooms directly at the entrance. As soon as the room card is inserted you have electricity in the room and can then also regulate the air conditioning. Over here you can cool it down with minus and make it warmer with plus. But I am glad that you have used the option of the window to cool down. We would be happy to welcome you back soon Best regards Patricia Randazzo Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from RAP on 27 Dec 2019
Dear Guest, 5 out of 5. Thank you for your rating and being our guest. We would be pleased to welcome you again for your next visit at Basel. Best regards Patricia Randazzo Front Office Manager

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from RAP on 18 Dec 2019
Liebe Lara, wow... 10 von 10 Punkten. Vielen Dank im Namen des gesamten Teams für diese fantastische Bewertung. Wir freuen uns sehr darüber und hoffen Sie bald wieder bei uns begrüssen zu dürfen. Liebe Grüsse Patricia Randazzo Front Office Manager

10/10 Excellent

Barbara

Stayed 2 nights in Nov 2019

8/10 Good

Huw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend city break
Good hotel about 10 minutes walk to the old town. All the staff were very friendly and helpful, whether calling for taxis or storing our luggage on the final day.
Stayed 2 nights in Nov 2019
Response from RAP on 16 Dec 2019
Dear Huw, Thank you so much for your great rating and feedback. I'm pleased to read that you enjoyed your stay. We all look Forward to welcome you again with us for your next visit. Best regards Patricia Randazzo Front Office Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service.
Stayed 2 nights in Nov 2019
Response from Front Desk on 1 Dec 2019
Dear Michael, Thank you for sharing your experiences with us. we are happy about your words of praise and hope to welcome you again soon in our hotel. Best regards Andrea Volk Front Desk