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Reviews of Hotel Indigo Barcelona - Plaza Catalunya, an IHG Hotel

4 out of 5
Hotel Indigo Barcelona - Plaza Catalunya, an IHG Hotel
Gran Via de las Corts Catalanes, 629, Barcelona

Reviews

8.8

Excellent

Rating 10 - Excellent. 380 out of 741 reviews" "
Rating 8 - Good. 268 out of 741 reviews" "
Rating 6 - Okay. 53 out of 741 reviews" "
Rating 4 - Poor. 24 out of 741 reviews" "
Rating 2 - Terrible. 16 out of 741 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were completely fantastic at this hotel- the best we have ever encountered. They made our trip.
Stayed 3 nights in Apr 2024
Response from Merle on 24 Apr 2024
Thankyou Janet, for taking the time to rate your stay with us. We are delighted to know that our staff was very helpful during your stay. At hotel Indigo we are always trying to improve our services so our guests will leave with complete satisfaction!We are looking forward to welcoming you again soon at Hotel Indigo Barcelona.Warmest regards,Merle Hotel Indigo Barcelona Team

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Raul hotel indigo Barcelona - Plaza Catalunya Team on 26 Feb 2024
Thank you Michael for rating your stay with us.We hope to see you soon again and improve our levels of service.Regards

10/10 Excellent

Jagruti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are absolutely amazing. They were so helpful and attentive to our needs. The rooms were very clean and perfect for our family trip. The location is extremely ideal to explore local places on foot and use public transport.
Stayed 4 nights in Feb 2024
Response from Raul hotel indigo Barcelona - Plaza Catalunya Team on 19 Feb 2024
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you found our hotel staff to be amazing, helpful, and attentive to your needs. Providing exceptional service to our guests is our top priority, and we're delighted that you felt well taken care of during your stay.We hope to have the pleasure of welcoming you back on your next visit to the area! Regards

8/10 Good

Pablo, New Braunfels

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Raul Hotel indigo Barcelona-Plaza Catalunya team on 1 Dec 2023
Gracias Pablo por elegirnos para su estancia en Barcelona!Esperamos poder volver a tenerle de nuevo muy pronto, no dude en contactarnos para gestionar su reserva.Saludos

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Modern Hotel in City Centre
Lovely modern hotel near the city centre, with excellent friendly staff.
Stayed 1 night in Oct 2023
Response from Raul Hotel indigo Barcelona-Plaza Catalunya team on 13 Nov 2023
Thank you Frank for the lovely review!It is a pleasure to know that our staff was friendly and helpful.We hope to see you soon again!Regards

10/10 Excellent

Sasha, Milton

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was amazing, friendly and the hotel was clean.Angelica at the front desk was so welcoming and helpful.The hotel is close to great restaurants.If you're up for walking it's minutes away to many sites.
Stayed 3 nights in Nov 2023
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 13 Nov 2023
Thank you very much Sasha for your review!We love to hear that our staff, specially Angelica, showed True hospitality.Also, it is a pleasure to know that our very central location was conveniete for your needs.We cannot wait to have you back soon.Regards

10/10 Excellent

Remia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Taxi is scarce at this facility. It was before 8am. It took us over an hour waiting for hotel courtesy taxi that did not come. We eventually walk to the next corner and catch a cab there. Frustrating!
Stayed 3 nights in Nov 2023
Response from Raul Hotel indigo Barcelona-Plaza Catalunya team on 13 Nov 2023
Thank you Remia for your top rating review and for choosing us for your recent visit.We apologize for the waiting taxi time, sometimes due to high demand periods it may take more than usual.We hope to see you soon again.Regards

8/10 Good

lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice pool too bad it’s closed at night
Difficulty with the air conditioning They finally got it working Pool area is beautiful but they close it at 7:00pm! Sofa bed is small and not very comfortable.
Stayed 1 night in Sep 2023
Response from Front Desk on 22 Sept 2023
Dear Lori, First of all we would like to thank you for having chosen our hotel for your stay in Barcelona and for your review of the stay. It is always a pleasure to hear from our guests about their staying. Thank you for a beautiful photos. You are totally right, the pool area is simply gorgeos. May be for your next staying, the pool will be available after 19:00. And about the air conditioning system, we are sorry about it, but let you know that our maintenace department works constantly to fix it, as you know the summer was too hot. Thank you very much one more time and hope to see you next time. Best regards, Hotel Indigo Plaza Cataluña

10/10 Excellent

rico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Front Desk on 22 Sept 2023
Dear Rico, First of all we would like to thank you for having chosen our hotel for your recent stay in Barcelona and for your review of the stay. It is always a pleasure to hear from our guests about their staying. Thank you very much one more time and hope to see you next time. Best regards, Hotel Indigo Plaza Cataluña

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Raul Hotel indigo Barcelona-Plaza Catalunya team on 14 Sept 2023
Thank you for rating our hotel so highly! We are delighted that you enjoyed your stay at our hotel.We look forward to welcoming you back.Regards

10/10 Excellent

Behnam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Raul Hotel indigo Barcelona-Plaza Catalunya team on 14 Sept 2023
Thank you for your top review! Love to hear that we fully met the expectations.We look forward to welcoming you soon back.Regards

8/10 Good

Kajal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Raul Hotel indigo Barcelona-Plaza Catalunya team on 14 Sept 2023
Thank you for taking the time to rate your amazing experience at Indigo Barcelona. We hope to have the pleasure of welcoming you back in the future for another amazing stay.Regards

10/10 Excellent

Natjelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great location, confortable beds and the area has a lot of restaurants and stores around.
Stayed 1 night in Aug 2023
Response from Raul Hotel indigo Barcelona-Plaza Catalunya team on 14 Sept 2023
Thank you for your review! We are delighted that you enjoyed your visit to Barcelona, including our lovely neighborhood.We thank you also for your feedback regarding our comfy beds!We look forward to welcoming you back.Regards

4/10 Poor

Andrew

Stayed 5 nights in Aug 2023
Response from Raul Hotel indigo Barcelona-Plaza Catalunya team on 14 Sept 2023
Thank you for taking the time to rate your stay with us.We apologize for not meeting the expectations, we would like to know more about your stay, kindly contact us privately.Regards

6/10 Okay

benita

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location Pool area; only 6 beds.. upper sun terrace no umbrellas no shade. Floor in and by drains are revolting. Ash trays always full. Toilet in reception was disgusting seen better in public toilets. Staff friendly and helpful. Bed v comfortable and room overlooking the street was great .. big enough for us 3!
Stayed 7 nights in Aug 2023
Response from Raul Hotel indigo Barcelona-Plaza Catalunya team on 16 Aug 2023
Thank you for your review Benita!We love to know that our staff was really friendly and you loved the assigned room!On the other hand, we have well noted the not so good comments. We will work on them to keep improving, thank you for the criticism.We look forward to welcoming you soon again.Regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff . Angelica was especially great . She helped us with suggestions and even booked most of our day trips . The other girls at the desk were also very helpful . It’s the staff that make a hotel successful. I would say that the Indigo have all bases covered
Stayed 7 nights in Aug 2023
Response from Raul Hotel indigo Barcelona-Plaza Catalunya team on 16 Aug 2023
Thanks Michael for the kind review!We love to know that our staff, specially Angelica were great and helped you with suggestions.As you said, it is our staff that makes the difference at any property.We would love to have you back soon, kindly contact us to manage your stay!Regards

4/10 Poor

Dovid

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Raul Hotel indigo Barcelona-Plaza Catalunya team on 22 Aug 2023
Thank you for the feedback Dovid.We are sorry for not meeting the expectations, kindly contact us directly on your next visit, we would like to handle it.Regards

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and location
The location is fantastic. You can take the aerobus from the airport and then it is just a 6 min walk to get there. The Gothic quarter, picasso museum are walking distance. The rooms are clean, staff are helpful, breafast was high quality.
Stayed 3 nights in Jul 2023
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 11 Aug 2023
Thank you for such a nice picture and review!It is a pleasure to know that you had a 10/10 experience at our hotel!We would love to have you back soon!Regards

6/10 Okay

Guy

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 9 Aug 2023
Thank you for choosing us Guy.We hope to see you soon again and provide a better service since clearly we did not meet the expectations.Kindly contact us directly to handle your next booking.Regards

10/10 Excellent

jessica

Liked: Cleanliness
Stayed 4 nights in Jul 2023
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 9 Aug 2023
Thank you very much for the rating.We love to know that all was perfect!We would love to have you back soon.Regards

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning was directed right to the bed, made it cold to sleep
Stayed 2 nights in Jul 2023
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 9 Aug 2023
Thank you Tony for choosing us during your recent visit to our city.Thank you as well for your comments, they have been documented to prevent it to happen again. We kindly encourage to contact always our Front Desk Team to sort any issue encountered.We look forward to welcoming you soon again.Regards

10/10 Excellent

Mersed

Liked: Cleanliness, staff & service, property conditions & facilities
Close to center city!
Stayed 4 nights in Jul 2023
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 11 Aug 2023
Thanks Mersed for the review and for choosing us!We would like to have you back and provide you the same level of service.Regards

2/10 Terrible

Winny

Travelled with family
Disliked: Property conditions & facilities
My mother in law passed away and our vacation has to cancelled. We originally booked this hotel for a night to stay before our Cruise. This hotel wouldn’t do any cancellation or refund for us. This hotel shows no respect for the most unwanted situation for their customer.
Stayed 1 night in Jul 2023

2/10 Terrible

Lamya

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 27 Jul 2023
Thank you for choosing us and for the time taken during this revew.We hope to see you soon again and to having another opportunity to provide you with a truly enjoyable experience.Regards

10/10 Excellent

Stella

Stayed 2 nights in Jul 2023
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 27 Jul 2023
Thank you for your 10/10 review! Love to read that we truly met the expectations!Looking forward to welcoming you again.Regards

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Jul 2023
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 12 Jul 2023
Muchas gracias por su review 5*!Esperamos poder volver a tenerle muy pronto de vuelta.Saludos

10/10 Excellent

Cathy

Stayed 1 night in Jun 2023
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 12 Jul 2023
Thank you Cathy for your top rating! We hope to welcoming you again soon and provide same level of service.Regards

10/10 Excellent

Anjay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 12 Jul 2023
Thank you for your rating and for choosing us for your recent visit to Barcelona!We hope to seeing you soon again.Regards

4/10 Poor

Pedram

Disliked: Cleanliness, property conditions & facilities
I will NOT go back again.
Stayed 7 nights in Jun 2023

10/10 Excellent

Moira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central hotel, our family all enjoyed the stay. Would stay here again whilst in Barcelona
Stayed 2 nights in Jun 2023
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 28 Jun 2023
Thanks a lot for your review and for choosing us for your recent stay in Barcelona!We love to hear that overall all your stay was perfect!We hope to see you soon again!Regards

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal place if you're a tourist in Barcelona
It's a beautiful hotel, that's extremely clean, and has friendly service. Their staff is multilingual and very helpful to first time tourists like us. The location was walking distance to many amazing sites, but also close to public transportation if you wanted to see the beach or Parc Guell. There's so many good restaurants in the area, plus two convenient grocery stores with a lot of delicious Spanish specialties.
Stayed 5 nights in Apr 2023
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 28 Jun 2023
Thanks a lot Laura for your nice review!We love to hear that our very central location was convenient for your needs!We also love to read that our staff was friendly and helpful!Looking forward to welcoming you again soon.Regards

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 28 Jun 2023
Thank you Patricia for your 10/10 rating!We hope to seeing you soon again.Regards

10/10 Excellent

Matt, Ottawa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 3 nights in Apr 2023
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 3 May 2023
Thank you Matt for your "Fantastic" comment!It is lovely to hear that all was as good as expected.We hope to welcoming you soon in Barcelona.

10/10 Excellent

Click trust.carsmudboo.ml Go

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and friendly staff. Their breakfast buffet is great, too.
Stayed 3 nights in Apr 2023
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 24 May 2023
Thank you for your lovely review! It is a pleasure to know that our staff, location and daily breakfast buffet was of your convenience!We cannot wait to seeing you soon again!Regards

8/10 Good

Sudha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 24 May 2023
Thank you Sudha for taking the time to rate us!We hope we can achieve a 10 next time!Regards

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2023
Response from Hotel Indigo Barcelona Team on 13 Apr 2023
Thanks a lot for your review Jose!We are happy to know that all was good.Looking forward to welcoming you soon!Regards

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Hotel Indigo Barcelona Team on 13 Apr 2023
Thanks for your 10/10 rating!Cannot wait to have you back soon!Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 24 May 2023
Thank you for taking the time to rate us!We hope to see you soon again in Barcelona.Regards

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The hotel was very clean, the staff were very friendly and helpful. The hotel is in an ideal location to view all the attractions Barcelona has to offer
Stayed 4 nights in Feb 2023
Response from Pau C. on 24 Feb 2023
Dear Kelly,We are very happy to hear that the hotel was up to your standards!Certainly, our central location allows for a practical discovery of the city!We hope to welcome you again!

10/10 Excellent

hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent falicities and location
Stayed 1 night in Feb 2023
Response from Pau C. on 8 Feb 2023
Dear hector,Thank you for the great rating!We are glad that our central location allowed you for a practical discovery of the city!Best regards

10/10 Excellent

Vasillios, Dunfermline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Central location.
Response from María on 16 Jan 2023
Hi Mr Vasilios, We are glad to hear that you spent a great time during your stay in Barcelona.We hope to see you again.Warm regards.Front office agent

10/10 Excellent

Phoebe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Pau C. on 8 Feb 2023
Dear Phoebe,Thank you for the great rating!We hope to welcome you again.Best regards,Pau CHotel Indigo Barcelona - Plaza Cataluña

10/10 Excellent

xiaoyin

Stayed 2 nights in Dec 2022

10/10 Excellent

Gerald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the design of the hotel. Our room, with a high ceiling, are modern and clean. Metro, fast food, tourist spot are all accessible by walking.
Stayed 3 nights in Dec 2022
Response from Pau C on 14 Dec 2022
Dear Gerald,We really appreciate that we are given the highest rate possible!We are also glad that our central location allowed a practical discovery of the city!The doors of your home in Barcelona remain open,Best regards

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Central.
Stayed 1 night in Dec 2022
Response from Pau C. on 12 Dec 2022
Dear Mr. Ali,We really appreciate your kind review!Certainly, our central location allows for a practical discovery of the ctiy!Hoping to welcome you back.Warmest regards,

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel but room a squeeze
Great location, few mins from Placa Catalonia and good breakfast. Room was lovely but small with no room between bed and wall
Stayed 3 nights in Nov 2022
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 21 Nov 2022
Dear Peter,Thank you for taking the time to review your experience at hotel indigo Barcelona.We are happy to hear that you found our hotel the way you described! We really encourage our guest to request an upgrade on arrival, our Front Desk team will be more than pleased to guide you to find a suitable room for your needs.We look forward to welcoming you again soon.Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Loverly hotel, helpful staff and an excellent position
Stayed 4 nights in Nov 2022
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 15 Nov 2022
Dear David,Thank a lot for the top rating review!We are really glad to know that our friendly staff did their best to make your stay wonderful.Cannot wait to have you back soon!Regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

6/10 Okay

dariela

Stayed 4 nights in Oct 2022

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Sep 2022
Response from Raúl Hotel indigo Barcelona-Plaza Catalunya team on 10 Oct 2022
Thank you very much for the rating Kevin!We are delighted to know that your experience at Hotel indigo Barcelona - Plaza Catalunya was as expected.Looking forward to seeing you again soon.Kind regards