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Reviews of Sathorn Grace Serviced Residence

3.5 out of 5
Sathorn Grace Serviced Residence
81/1 Soi 11 Sathorn Road, Yannawa, Bangkok, Bangkok

Reviews

7.4

Good

Rating 10 - Excellent. 75 out of 318 reviews" "
Rating 8 - Good. 135 out of 318 reviews" "
Rating 6 - Okay. 60 out of 318 reviews" "
Rating 4 - Poor. 36 out of 318 reviews" "
Rating 2 - Terrible. 12 out of 318 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

4.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent value for a budget hotel in Bangkok.
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty pool water
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
This is a warning to any travellers contemplating staying at SGSR.
Stayed 8 nights in Apr 2019

4/10 Poor

T

Disliked: Staff & service, property conditions & facilities
Disappointed with Hotel
This is the second time I've stayed at this hotel. Unfortunately this time was quite disappointing. The gym was unavailable and the clothes washing machine was not working. After contacting reception about the broken washing machine, they did not offer me a new room or fix the broken machine.
Stayed 6 nights in Feb 2019
Response from SG Property Services Team on 15 Apr 2019
Thank you for your information. Your valuable comments shall help us to improve the property back to your satisfaction level.

4/10 Poor

Steve, UK

Disliked: Property conditions & facilities
Disappointing not like the photographs as usual
I arrived at 11pm, the reception was prepared and it took moments to book in. The room was fine but no view and the balcony door no security lock. The safe didn't work. there is a free ride noted to take you to the local station but the service didn't exists. The TV in the room has one English channel. The multi gym was broke, the men's sauna center wall and ceiling were falling down and the pool was filthy. The doors in the bath room were rotting and the ceiling tiles had been removed. Rubbish bags, cleaning equipment and containers all were left on the pool floor area, it wasn't good. We asked for towels as we wanted to use the pool and they didn't turn up but it was ok as the pool was as mentioned filthy. To get a taxi you have to walk to the main road which is about 8 minute walk down the soi 11. The restaurant was not open either.
Stayed 2 nights in Mar 2018
Response from Management Team on 14 Apr 2018
Dear Valued Guest, Thank you for you appreciation and comments to our property. Your valuable voices are very important to our management plan and standard. We are always welcoming you to stay at Sathorn Grace Serviced Residence.

4/10 Poor

Rod

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Fixed it up.
The Wi-Fi didn’t work in the hotel for three days I was there the elevators are broken down the water supply was bad the sheets were dirty.
Stayed 3 nights in Jan 2018

4/10 Poor

Joe, London

Disliked: Staff & service, property conditions & facilities
Reception staff dont understand english. Wi-Fi terrible swimming pool closed for cleaning throughout my stay. Restaurant only for name sake
Stayed 7 nights in Jun 2017

10/10 Excellent

Ahmad, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to bts rail station
Quite area and safe area, you can get a text in front of the hotel just about any time, nice swimming pool on the sky deck , rooms have washing and drying machine, stove with pot and frying pan, plates, bowls , hot pot, kitchen cutlaries , washroom has a tub and shower, great place for a family.
Response from Peter on 16 Jun 2017
Dear Ahmad, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Bangkok! Best Regards, Peter / Sathorn Grace Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Gary, New Zealand

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nice enough hotel if a little run down.
Unfortunately the pool was closed. The gym equipment was broken. The safe in the room didn't work and there was only non English satellite tv. The staff didn't seem concerned with any of this so I left and stayed at a much nicer hotel for the same price. Overall a very disappointing stay. I would not stay there again as there are many other options in the same price range that actually have what they advertise.

2/10 Terrible

Jennifer, Sangkhlaburi, Thailand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty & poor service
Poor service & very dirty. Thai places are usually at least swept and while things may not be super clean they are usually superficially cleaned. This place had dust and hair all over the floor. The bathtub was quite dirty. The water was brown (in all faucets) for the first several minutes. The sofa once white was a really gross brown. The counters were all stained (which is fine but they were covered with a lot of dust as well). Amazing layout and design of the rooms. Had a stove (but only minimal kitchenware- like 1 plate & two forks), washing machine, nice sized fridge. The pools was a great design but the water dirty and hazy. The gym looked ok. The sauna was broke. The internet only worked for about an hour in our three day stay and that was after several phone calls. The first call they answered, oh we will connect it... what it wasn't even connected?? Then when they finally told me that the password they gave me was wrong I was disappointed. Had to ask for water. Despite paying for a breakfast buffet there was not a buffet and they just fixed us a plate with eggs, two small hotdogs, and two slices of tomato. When we asked if there was something for our toddler (he was included in the reservation) they said no but finally gave a piece of bread for him (don't worry we shared ours). I asked for a child's bed or crib and it was not provided. Also the room for three bit only had two towels and a hand towel. We would not stay again although it could be an amazing plc.

8/10 Good

Andre

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient and good value for money
Check in was slow and painful, but overall good stay. Rooms are spacious and have balconies.

4/10 Poor

LALIT, India

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
NOT Good ......you will feel like a Jail
Over all hotel is like a Jail ...gym is not working.....swimming pool has no facilities .....no resturant in hotel. You can sit in lobby, which is very small. Hotel room facility is not up to the mark and WiFi is like a bull cart . Stay away from this Hotel. Only good thing is staff members Ms. Goy, Mr. Jack , Mr. Peter are good and very help full. See the room condition in my pics ...
Kitchen side
Bathroom side condition
Bathroom condition

10/10 Excellent

mikki, queensland, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large comfortable room
I stayed at grace Sathorn for two nights in February 2017. The room was very spacious with great facilities including bathtub, washing machine, full kitchen and more. I only saw staff at the front desk and they were very friendly, helpful and spoke great English. If I'm ever in Bangkok again I will stay at grace Sathorn.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It's was nice
Wifi needs to be upgraded . The wifi was bad. Luckily I have my SIM card

8/10 Good

Flor

Liked: Cleanliness, property conditions & facilities, room comfort
Nice big rooms but POOR WIFI
the rooms are very spacious and the bed was very confortable. The hotel has pool and sauna which was very good. The only thing to critize was the wifi, it barely worked in the room. But I would recommend it if the price was below 30usd the night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, comfortable room
Hotel provides a free tuktuk on demand during the day to the nearest SkyTrain station - this makes it easier to get around Bangkok. All staff were friendly and helpful and they sorted out miner maintenance problems quickly and efficiently. My only gripe is that I booked this room because of the washer/dryer - being half way through our tour this was very useful but I was surprised to find that there was no iron or ironing board in the room. When I requested an iron and ironing board I was told that there is a 200 baht charge for this (£5). I consider this unreasonable and declined knowing that our next hotel included iron and ironing board as standard.

6/10 Okay

Joe, London

Not what I expected
Nice quite room. Hotel staff has limited English knowledge, but friendly. Their Wi-Fi doesn't work properly, I have to log in everytime I open the phone. No restaurants onsite or close by.

2/10 Terrible

Art, Florida

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Hate It This Time
I stayed at this hotel before, and I loved it. That's why I returned to this hotel on this trip. However, my recent stay was a complete disappointment. The most horrible thing was the Wi-Fi connection that was disconnected every five minutes before it was set that way. Only one staff at the reception show enthusiastic to service. The rest didn't even smile when I walked in or out. The restroom was old and leaking, and the toilet smelled awful. I had to buy my own air refresher spray. Though the bed sheet, pillow cases, and blankets were clean, they were old and torn. I decided to switch to a different hotel in the area after giving them opportunities to fix these problems for ten days.

2/10 Terrible

Tessy , Bangkok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the hotel was not nice.
The room was so old. And smell terrible from the toilet. The hotel doesnt look like the pictures from the website. We will never recommend or coming back here again ever.

6/10 Okay

Gary, London

Liked: Cleanliness
Disliked: Staff & service
Hotel room was clean and spacious. The location is a little way out from the main centre and no real places to eat around there. The hotel staff although friendly made the hotel seem unprofessional the way they handled heck in and arrivals. We arrived 1 hour early from travelling and they wouldn't let us check in which was disappointing.

4/10 Poor

michael, singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice view swimming pool
My booking was queen or king bedding. But my friend chceked in early and was given twin beded room. Was pay for early check in. At 1pm while i, checked in and requested for king and bath tub bedding. The reception told me not room at this moment. She offer me to upgard for next day, and i m fine with it.(Dont mind to pay for extra) Next day i when to ask for the regarding room, the reception told me they are full house and no room for me to upgard. Finally, get a king bed for us to change. (Untill insisted) 3rd day told reception to make up the room, while return room was not done. Asked reception why? Housekeeping forget to clean and lot of explained. (End up only change towel)

8/10 Good

jorge

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness
Nice pool in the middle if high rises and near tra
Pool is great although there are only three chair cushions. My room was nonsmoking but the floor was smoking so the hall was thick with smoke and it seeped into my room so was quite uncomfortable. Staff are smiling but English very limited and they have no authority so can not really help with issues or questions. Check the state of the room food on arrival. I had a big problem arguing I had not opened the chips. Also get the price you are quotes in writing. It changes and at checkout it was an argument Close to public transit

6/10 Okay

looby14

Liked: Cleanliness, staff & service, room comfort
bangkok base
This was a great little hotel, but very difficult to find and perfect for business stay but not ideal for a holiday base.... It was our error in choosing it without checking its exact location... we should have picked somewhere on the river as it was a long walk to the skytrain and too far away from tourist attractions. That being said, it was a lovely apartment, spotless and quiet. Excellent for the business traveller or for young, fit people travelling in Thailand

10/10 Excellent

JW, Warrington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable week
A friendly reception. Apartment style room - a little basic but enough to manage with. Rooftop had amazing views and a nice uncrowded pool / health centre. The surrounding area was a very friendly local place. Eating out no problem, with one local eatery on the left about 300 metres up the side street - cheap and wonderful. Close to BTS to jaunt around the city - taxis galore for the lazy ones. Would recommend to those not wanting to be in the higher cost areas and wishing for a taste of real Bangkok life. Make the locals smile with an attempt at the language - the results are real smiles.

8/10 Good

John, Warrington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice away from the mayhem
Stayed in this residence for a week in total. Excellent value with an added bonus that the staff were extremely helpful. Rooms were airy and comfortable, serviced everyday. Excellent provision for laundry services. I got through 2/ 3 shirts a day in the sweltering heat. These were returned washed and ironed within only a couple of hours on more than one occasion. Location is superb for someone like me. Not amongst the business community or holiday makers; more local with the traditional street offerings and a few decent and inexpensive cafes within 300 metres. The upper floor swimming pool has a view which even took me back. I'm a seasoned traveller and yet I still was stunned with the early evening light shows viewed from the swimming pool area. Take a camera - it's a must. The only word of caution is try not to travel by road between 4pm - 7 pm from the main road. Congestion is not a suitable word. However this is hardly the fault of the accommodation - just the boom and bustle of Bangkok. All in all a worthy place to stay and rated a good 94/100 from my perspective.

10/10 Excellent

KKUWM

Liked: Cleanliness, staff & service, room comfort
Business
That is great service apartment in Bangkok, nice room good sleep feel home

10/10 Excellent

Amoii, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
Convenient place to stay at
Stayed for 3D2N here. Overall staff were friendly and helpful at all times to help us get taxi & guide as direction. 7-Eleven is just next to the hotel which is convenient if u need any last min things or foods. Along the hotel there is cafes and streets thai foods to try as well. 10min walk to the train station (BTS Surasak) though u might consider getting taxi at night if u have lots of things with you. The beautiful city view from the rooftop pool where its best for u to hang out.

8/10 Good

Ching Ing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Nanlika, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real living space executive one bed room!
PRO: SPACE is SUPERB and feel like home (executive one bed room) is awesome!, staffs are real friendly and super nice, they make me feel safe. DESPITE all the CON, I love the place and the people here. nearly is salon and mini-mart 7-eleven. Few minutes away from silom, sathon and all great dining places. CON: bathtub not quite clean , shower and hot water depend on which room you get, exercise room has machine that doesn't work! location near business area but it's in small street so not a street you may want to walk around

10/10 Excellent

Marius P.

Liked: Cleanliness, staff & service, room comfort
Great staff, always willing to help
Very nice hotel. Like staying there when in Bangkok. The only drawback is a 10 minute walk to BTS.

8/10 Good

My Wong

Liked: Cleanliness, staff & service, room comfort
Good hotel
Very Comfortable & value for money. Although the hotel is away from the main road but hotel will provide the free shuttle bus and can get the cab easily from road side.

10/10 Excellent

Norman, Sydney

Liked: Cleanliness, staff & service, room comfort
Affordable and access to public transport is aweso
Reception are good,courteous and helpful Hotel location are good but hard to find in the beginning

6/10 Okay

keanghuy

Liked: Cleanliness, room comfort

6/10 Okay

Vasily. K

Liked: Cleanliness, staff & service, room comfort
Great for couples
I have experience to stay at executive suit and It nice and roomie, The staff was very friendly but it location was asking for better and was surprised the breakfast wasn't including in price , little to far for walking distance from everything, the sky train the shopping areas and eating pleases how ever I stayed for five nights and didn't mind to eat at little local close by restaurants for just couple of $, and took fifteen minutes walk in very hot inwirement to the train and about ten minutes on taxi to closest shopping places which wasn't bad only $2 for the trip by meter. Taxi is the way to go around cheap and have air-conditioning.

8/10 Good

Andrew, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why stay in a hotel?
Great stay if you want to be away from the noise and bustle of Bangkok but with easy access to Sky Train and river ferries. Locality very local, no immediate big stores but fine for local shopping. Very helpful service attendants with good English. Near St Louis Hospital which is a useful landmark.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Quite clean but wifi is nightmare.
I chose this hotel because it was close to my work place for 7 days quite clean but wifi is nightmare if wifi is going to be quite important for you dont book this hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

6/10 Okay

mariposa345

Liked: Cleanliness
Disliked: Staff & service
1 night stay
cost me 450 thb to get from the airport to the hotel by taxi because upon arrival, I saw no shuttle for the hotel like this site advertises. I asked other hotel shuttle drivers and they said that this hotel does not offer shuttle service... how convenient because other travel sites advertise that this is a service they offer as well! Called the hotel and got hung up on. Was not about to call back as roaming charges are ridiculous. The reception clerk didn't even look up at me and greet me as I walked in the door... was too busy doing something at the desk. He asked if I was checking in... duh... I have a huge backpack on, while still looking down. FINALLY he looks up at me - only because he has to get some money from me to pay a deposit. Fine whatever, take my card. get told I will get my deposit back in about 10 working days... I will believe that when I see it. He hands over my key, doesn't tell me what floor I am staying on or where the elevator is or how to get to the room itself. I look around and find the elevator myself and before entering, I ask him which floor I am going to be on, he tells me, but again, couldn't be bothered to face me. the hallway was hot as theres no A/C running through it was clean. the room... the floor board skirting was mouldy and tearing away in some places. thankfully there was hot water for my shower and A/C that worked extrememly well for them to have a shot at redeeming themselves. 2 complimentary bottles of water, a plus... everything else you have to pay for.. fair enough. the wifi connection was pretty good, no complaints there. view wasn't all that great... a building and the parking lot... the bed was a bit hard and uncomfortable, I guess that's how they like their beds in asia because for the rest of my trip I didn't get to sleep in one soft bed, but I slept well as I was exhausted from the trip and the night out I had after a freshen up. if you're taking the bus or taxi, it is a short walk from the hotel to the top of the road, just a heads up! check out was a breeze. quick and hassle free... had a check out reception clerk who was a bit more friendlier than the check in guy who did thank me for staying. comparing this to previous trips I have taken, I don't want to say its the worst, but I cant think of any others that have made me this glum about staying in a hotel.

6/10 Okay

Rogs, Perth, Australia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Central location
Good location, central to most of the city Average facilities, gym was in terrible order, nothing worked. Pool looks better in the photos. Room was okay, quite small but still neat and modern for the price If it's a short stopover you're looking for, this place would do. I would not recommend a stay of more than two nights here

4/10 Poor

Graa

Liked: Staff & service
City break
This hotel needs maintenance attention. The staff are very friendly and the rooms are clean but both rooms and swimmingpool areas needs attention to bring it up to scratch with basic repair work needed. The pool was un useable for three days due to dirty water, tiles broken, pool handrail loose, swimmingpool toilet cubicle out of action due to the door being the incorrect size and not enough mattresses for the number of sunbeds at the poolside

6/10 Okay

outofwifi

Liked: Staff & service
Disliked: Room comfort
wifi did not work ...
this is my 2nd time staying - my first stay in 2013 was excellent. but this time around, the room was older and construction was shabby, the AC did not work well, so the room was warm, and worse of all, wifi did not work in my room. I had to go down to the lobby every time I went online. The owner discounted my stay, a good gesture on his part, but I am still disappointed and will not stay here next year... : (

8/10 Good

CLAUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Dodge

Liked: Cleanliness, staff & service, room comfort
very comfortable stay
Day 1 went to go swimming but pool very dirty. Spoke with reception who were understanding of my frustration and gave me some money back for use of another swimming pool. They also got people out the same day to clean the pool so the rest of my stay had no problem which was very good!! One thing to note the pool tiles had no grout but was still safe to use. The room was cleaned everyday and had kitchen facilities so was very comfortable. The only thing was the TV had a card saying what channels 1-20 showed but many didnt work, ok for me as had fox movies to watch in English. All in all Staff very good, room very comfortable would go back again!!

8/10 Good

Wan, Laos

Liked: Room comfort
Disliked: Staff & service
convenient and safe
We have been at this place many times. They recognize us. Excellent place if u travel with family. Don't expect servicing as hotels. This place is more service apartment oriented. For the price it is a real deal.

8/10 Good

kongkham

Liked: Cleanliness, staff & service, room comfort
cool and quiet retreat
I have had two stays in this hotel of 3 nights each and I have enjoyed both. I enjoyed being in the room in the afternoon and evening. It was cool and quiet and with an excellent spot light shining down from above, making reading most pleasurable. Indeed, what is there more pleasurable than to be able to sit in ones hotel room and read a book with no distractions and to feel pleasure in ones surroundings.

4/10 Poor

Paul, London

Disliked: Property conditions & facilities
Disappointing
Disappointing, we chose the hotel because of the beautiful swimming pool shown in all the marketing pictures in addition to the hotel being central to the city. To our horror on arrival the pool was not fit for swimming in as the water was so dirty, I suspect the pool had not been cleaned in months, the pump and water filter were not working. When I asked about the pool I was told that the pool was undergoing its annual maintenance, but there was no sine of any work being done over the 3 days we were there.

8/10 Good

Sumi

Liked: Cleanliness, staff & service, room comfort
Sathorn Grace Residence -Ms. Lek is wonderful
I would like to specailly thank to Ms. Lek at Sathorn Grace Residence, she helped me the problems with my room upon check-in and finally everything had been completely fixed. She was professional and had can-do attitude. I would definitely come back again if I have a chance.