Exterior

Reviews of Mercure Kuta Bali

4 out of 5
Mercure Kuta Bali
Jalan Pantai Kuta 10 X, Br Pande Mas, Kuta, Bali

Reviews

8.0

Very good

Rating 10 - Excellent. 217 out of 633 reviews" "
Rating 8 - Good. 252 out of 633 reviews" "
Rating 6 - Okay. 108 out of 633 reviews" "
Rating 4 - Poor. 43 out of 633 reviews" "
Rating 2 - Terrible. 13 out of 633 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice location for people who want to access the beach and interact with locals. Food and Room Services: They deliver the food on time, very respectful, a little pricey compared to previous hotels I’ve stayed. But overall amazing service with no negatives. Cleaning: The highlight of my stay is the daily cleaning and change of sheets, toiletries supplied on a daily basis, and guest services attendants being very respectful and meticulous. 10/10. Front Desk: A little negative for the front desk staff; they are overly inquisitive and don’t inform you when food or an item arrives for you—they leave it there until you call to check. Also, they sometimes point at you, whisper to each other, and laugh which is quite rude, a bit too loud for my liking when communicating with patrons. I have to point out that I only saw this behavior with specific staff and made it a point to know their names but wouldn’t put it here. There was only one lady who was very professional; she has braces on her teeth. Overall, an amazing hotel. I would book again for my next travel but hope the hotel management can speak to the ladies at the front desk.
Stayed 5 nights in Mar 2024

10/10 Excellent

Winchelle Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from TONY ANDRIANTO on 15 Mar 2024
Dear Mrs. Winchelle Lou,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and always smiling. Great location on beachfront and many dinner options in walking distance.
Stayed 7 nights in Feb 2024
Response from Tony Andrianto on 26 Feb 2024
Dear Gary,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager

10/10 Excellent

Shalini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around the hotel was great. A lot of dining and shopping options. Rooms were ok as well.
Stayed 4 nights in Feb 2024
Response from TONY ANDRIANTO on 22 Feb 2024
Dear Shalini,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager

10/10 Excellent

Carmela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The infinity pool overlooking the ocean was amazing
Stayed 7 nights in Dec 2023
Response from Tony Andrianto on 7 Jan 2024
Dear Carmela,We are very grateful for your comments regarding your visit to Mercure Kuta Bali. It is a pleasure for us to receive positive feedback.We will share your comments with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Best regards,Tony Andrianto,General Manager

10/10 Excellent

Edward Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every employee was super friendly, helpful, and attentive to my every request. I will indeed stay here again.
Stayed 12 nights in Nov 2023
Response from Tony Andrianto on 18 Dec 2023
Dear Mr. Edward Michael,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.We were delighted to hear that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

4/10 Poor

Karen

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were lovely but property and grounds need updating,room was very small as was the balcony,could only fit one person and chair out there.Air conditioning was not working very well and the fridge was not even cold,best part of the resort was the location
Stayed 7 nights in Oct 2023
Response from Tony Andrianto on 28 Oct 2023
Dear Karen,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

6/10 Okay

Tammy

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Tony Andrianto on 28 Oct 2023
Dear Tammy,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

6/10 Okay

Hugo

Stayed 3 nights in Sep 2023
Response from Tony Andrianto on 27 Sept 2023
Dear Mr. Hugo,We very much appreciate your comments regarding your stay at Mercure Kuta Beach Bali. We apologize if during your stay at our hotel there are unpleasant services provided by Mercure Kuta Bali’s team.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

10/10 Excellent

Pauline

Stayed 3 nights in Sep 2023
Response from Tony Andrianto on 27 Sept 2023
Dear Pauline,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.We were delighted to hear that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

8/10 Good

Emma

Travelled with partner
Liked: Staff & service
Nice hotel convenient for 1 night before flight. Very friendly staff!
Stayed 1 night in Sep 2023
Response from Tony Andrianto on 28 Oct 2023
Dear Emma,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.We were delighted to hear that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

10/10 Excellent

Jean-Guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the rooms are well maintained and confortable, the view from the balcony is amazing.. plus the staff is super friendly they will make everything to make you enjoy your stay, i wasn't expecting that from a big hotel. Breakfast buffet has lot of option and was delicious.. found my new hotel for my stays in kuta.
Stayed 1 night in Sep 2023
Response from Tony on 14 Sept 2023
Dear Jean Guy,We very much appreciate your comments regarding your stay at the Mercure Kuta Beach Bali.It is always a pleasure to received positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 Good

Richard

Stayed 1 night in Sep 2023
Response from Tony Andrianto on 14 Sept 2023
Dear Richard,We very much appreciate your comments regarding your stay at the Mercure Kuta Beach Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 Good

Frank

Travelled with partner
Liked: Staff & service, amenities
For the price I paid per night, breakfast should have been included!
Stayed 2 nights in Aug 2023
Response from Tony Andrianto on 8 Sept 2023
Dear Mr.Frank,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Walking distance to shops and restaurants and beach . Very friendly staff. Thank you.
Response from Tony Andrianto on 28 Jun 2023
Dear Mr/s. Lindsay,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. We had great time stay this hotel. Walking distance to shops restaurants and beach . Very friendly staff. Thank you.
Response from Tony Andrianto on 28 Jun 2023
Dear Mr/s. Lindsay,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

David

Liked: Staff & service
The staff where fantastic, rooms clean change linen everyday , had a wonderful time.
Stayed 22 nights in May 2023
Response from Tony Andrianto on 2 Jun 2023
Dear Mr. David,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 Good

Nhlanhla

Stayed 4 nights in May 2023
Response from Tony Andrianto on 13 Jun 2023
Dear Mr. Nhlanhla,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 Good

chong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Tony Andrianto on 8 Jun 2023
Dear Mr. chong,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

Moe, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff, and breakfast were good
Stayed 3 nights in Apr 2023
Response from Tony Andrianto on 8 May 2023
Dear Mr/s. Moe,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a strategic location with an easy access to convenient stores, pizza hunt, star bucks, restaurants, ATM’s and, the popular landmarks and tourist attractions were in a walkable distance. Since it was a holiday season, the hotel was packed with people so I could hear loud noises in my room. My concern here was every single night during our stay in this hotel, I heard the sounds of bed frame that was moved or arranged by the guest right above our room. Overall, I was impressed by the foods and friendliness of the staffs and trainees within the hotel. 10/10 I will most like stay here on my visit
Stayed 10 nights in Apr 2023
Response from Tony Andrianto on 26 Apr 2023
Dear Mr. James,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

Adam L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff location and views
Great hotel in a great location with a nice view from the pool area. I saw reviews about water in the room and shower wasn’t up to date but you can’t beat the location so an older shower is fine with me. Would 100% come back. Staff was also amazing.
Stayed 1 night in Apr 2023
Response from Tony Andrianto on 12 Apr 2023
Dear Mr. Adam L,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

David Robert

Stayed 4 nights in Apr 2023
Response from Tony Andrianto on 2 May 2023
Dear Mr. David Robert,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

4/10 Poor

Long

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Tony Andrianto on 26 Apr 2023
Dear Mr/s. Long,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Checked in at 1 am. 1st room, the A/C didn't work. Made them give me a different room which took too long at 1:30 in the morning. Other than that, everything was fine.
Stayed 3 nights in Mar 2023
Response from Tony Andrianto on 29 Mar 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

Trang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Tony Andrianto on 23 Mar 2023
Dear Mr. Trang,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

justin, rancho cucamonga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location Tasty buffet Love rooftop Come back again to this hotel
Stayed 4 nights in Feb 2023
Response from Tony Andrianto on 28 Feb 2023
Dear Mr. justin,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

Kellie Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, great views from the pool. Easy access to everything Bali has to offer. Lots of shopping and restaurants near by. Clean, quiet, friendly staff, great buffet breakfast. Affordable price. If Will make this our yearly stay.
Stayed 6 nights in Feb 2023
Response from Tony Andrianto on 28 Feb 2023
Dear Ms. Kellie Dee,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

6/10 Okay

Michael

Liked: Staff & service
Stayed 6 nights in Feb 2023
Response from Tony Andrianto on 10 Mar 2023
Dear Mr. Michael,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 Good

Martin

Stayed 2 nights in Jan 2023
Response from Tony Andrianto on 1 Feb 2023
Dear Mr. Martin,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

6/10 Okay

Munira

Good for short stay.
our stay was fine as we were out most of the time. Did not like the bathroom as it was pretty small with no space to put you stuff as its basically only a sink. Have to be very careful when showering as the water will seep out and wet the whole bathroom. Staff at Reception and restaurant unfriendly.
Stayed 3 nights in Dec 2022
Response from Tony Andrianto on 5 Jan 2023
Dear Mr/s. Munira,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

4/10 Poor

Tuyet Van

Disliked: Cleanliness, property conditions & facilities, room comfort
No ventilation bad smells in bath room. Old and dark hallways. Breakfast was for 1 star hotel. Overall very old need refresh. Good location
Stayed 6 nights in Dec 2022
Response from Tony Andrianto on 5 Jan 2023
Dear Mr/s. Tuyet Van,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

4/10 Poor

Thammanoon

Disliked: Cleanliness, property conditions & facilities
We booked the room that had the ocean view, but it’s raining on that day. So, the water came in all over the room. The room was very slippery . We requested to change the new room, but they sent two maids to clean and dry the room. I had to call the reception again to request a new room. Finally, after waiting for almost an hour, we got a new room. The room was very old and the restroom was tiny. We were very disappointed with the hotel.
Stayed 1 night in Dec 2022
Response from Tony Andrianto on 27 Dec 2022
Dear Mr. Thammanoon,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

10/10 Excellent

Md Towhidul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was in a prime location. Right across from Kuta Beach. One of the higher end hotels in that strip. Beautiful ocean view from poolside terrace. Rooms were clean and spacious. Staff were extremely welcoming and friendly. Overall an amazing 7 day stay!!
Stayed 5 nights in Oct 2022
Response from Tony Andrianto on 15 Nov 2022
Dear Mr. Md Towhidul,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

Lakshmanan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Mercure Kuta Bali Hotel from 8th to 10th Nov 2022. It was a very good experience ! The Staff were excellent and very helpful. The location of the hotel was very good nearby the beach, shopping, restaurants. Overall a nice experience & Thanks to the Hotel Staff !
Stayed 2 nights in Nov 2022
Response from Tony Andrianto on 15 Nov 2022
Dear Mr. Lakshmanan,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 Good

Ahmad Farouk

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Check in was so easy and fast, and the room was spacious enough for the two of us. Clean bathroom. Very soft bed. The AC wasn't working though, and the maintenance team came up to have a look at 3am. Kudos! They even offered a new room. I love the service and the staff. And it's right in the middle of town.
Response from Tony Andrianto on 7 Nov 2022
Dear Mr. Ahmad Farouk,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful as always, have stayed here before and love the closeness to everything in Kuta. They also went over and above in making sure my husbands birthday was a day to remember
Stayed 6 nights in Sep 2022
Response from Tony Andrianto on 25 Oct 2022
Dear Mrs. wendy,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

Yue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is good and the views on roof are amazing.
Stayed 8 nights in Oct 2022
Response from Tony Andrianto on 25 Oct 2022
Dear Mr/s Yue,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

Katerina

Stayed 8 nights in Oct 2022
Response from Tony Andrianto on 25 Oct 2022
Dear Ms. Katerina,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

adrian

Business traveller
Liked: Cleanliness
Didn’t have enough time to really judge it
Stayed 1 night in Oct 2022
Response from Tony Andrianto on 19 Oct 2022
Dear Mr. adrian,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

6/10 Okay

Rodney Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly enough, price was good overall except their Laundry service, avoid this at all costs - total rip off Breakfast was good
Stayed 7 nights in Aug 2022
Response from Tony Andrianto on 14 Oct 2022
Dear Mr. Rodney Douglas,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

10/10 Excellent

Maxine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We enjoy staying at the Mercure this is our 4th stay will stay again next year close to everything across from the beach all good
Stayed 12 nights in Aug 2022
Response from Tony Andrianto on 12 Sept 2022
Dear Mr. Maxine,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

KEVIN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone who worked there took pride in what they did, thank you do much Ms. Dewi, and Mr. Wee
Stayed 4 nights in Aug 2022
Response from Tony Andrianto on 14 Oct 2022
Dear Mr. KEVIN,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

6/10 Okay

Charles

Travelled with partner
Liked: Staff & service
For an Accor member disappointing Hotel was ok
Stayed 3 nights in Aug 2022
Response from Tony Andrianto on 23 Aug 2022
Dear Mr. Charles,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.For the next booking, If you are a member of Accor please book through the eligible source booking to claim your point.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

10/10 Excellent

Victor

Stayed 5 nights in Aug 2022

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and modern clean room. Some additional power outlets required. Roof top pool whilst very nice had limited shaded areas. Will be staying there again.
Stayed 1 night in Aug 2022
Response from Tony Andrianto on 23 Aug 2022
Dear Mr. Victor,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff 👌
Stayed 3 nights in Aug 2022
Response from Pantri on 19 Aug 2022
Dear Vicki,Thank you for positive feedback for our hotel. Wishing we could welcoming you back soon at our hotel :)Best Regards - Pantri

10/10 Excellent

Ricki Allen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with such friendly staff. Probably the best pool in all of Bali, love it!
Stayed 3 nights in Aug 2022
Response from Tony Andrianto on 16 Aug 2022
Dear Mr. Ricki Allen, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

6/10 Okay

JIA JUN

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022
Response from Tony Andrianto on 19 Jul 2022
Dear Mr/s. JIA JUN, We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing. We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one. Best regards, Tony Andrianto General Manager

8/10 Good

Muhannad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in May 2022
Response from Tony Andrianto on 17 May 2022
Dear Mr. Muhannad, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager