2 outdoor pools, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
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Reviews of Melasti Kuta Bungalows & Spa

3 out of 5
Melasti Kuta Bungalows & Spa
Jl. Kartika Plaza (Dewi Sartika), Kuta, Bali

Reviews

6.4
Rating 10 - Excellent. 26 out of 209 reviews" "
Rating 8 - Good. 60 out of 209 reviews" "
Rating 6 - Okay. 71 out of 209 reviews" "
Rating 4 - Poor. 30 out of 209 reviews" "
Rating 2 - Terrible. 22 out of 209 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Cheryl, Lakelands

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Melasti Kuta is a disappointment, the staff are horrible, they don’t clean the rooms and have no American breakfast as advertised. When we checked out the staff went through our hand luggage as they believed we had taken them. They were very rude, we felt unsafe leaving our luggage with them. We will never return to the Melasti Kuta again. Poor service, substandard breakfast and large numbers of children in the pool doing swimming lessons. Overall the hotel was run down and we were disgusted with the invasion of privacy.
Stayed 9 nights in Feb 2024
Response from Gustu on 12 Apr 2024
Dear Cheryl,Thank you for your comments. We apologize for the inconvenience that you encountered during your stay. This is not the type of review that we like to see.We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.Best regards,Melasti Kuta Bungalows and Spa-Management

6/10 Okay

Tennille

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property seems to be quite run down. Air con in our room not very cold. Advertised with a swim up bar but it wasn’t open. Wouldn’t recommend or stay again.
Stayed 9 nights in Oct 2023
Response from priska-reservation on 9 Nov 2023
Dear Tennille,thank you for you comment

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is a hidden Gem! Close to everything! The bathroom is abit out dated, great service. Love the lay out of the property and the pool was amazing. Great value for money.
Stayed 7 nights in Sep 2023
Response from priska-reservation on 18 Sept 2023
Dear Rebecca,Thank you for you comment

6/10 Okay

Edwin, Fukuoka

Disliked: Staff & service
Bad
Stayed 5 nights in Aug 2023
Response from priska-reservation on 14 Aug 2023
Thank you for you comment, we are appreciate

10/10 Excellent

Kaitlyn

Stayed 2 nights in Jul 2023
Response from priska-reservation on 14 Aug 2023
Thank you for you comment, we are appreciate

8/10 Good

Lindsay

Liked: Cleanliness, staff & service
Stayed 9 nights in Jun 2023
Response from priska-reservation on 24 Jun 2023
thank you for you comment

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Although this is an older hotel the grounds are beautifully maintained and it was lovely sitting at anytime looking out at beautiful gardens. The rooms are large and comfortable, housekeeping was excellent. The biggest thing that was negative about this hotel was the breakfast, there was very little left even by 8am and not a big selection. Not being able to just walk over and order toast and eggs was a pain, these were done upstairs. Although I would never book with breakfast again I would definitely stay at this hotel without hesitation.
Stayed 9 nights in Apr 2023
Response from priska-reservation on 20 May 2023
Dear Mr. Richard,thanks for your commentsand for breakfast we will convey it to the relevant parties, so that it can be further improved

6/10 Okay

sue

Liked: Staff & service
Enjoyed our stay. Goid position, but a needs beach access.
Stayed 3 nights in May 2023
Response from priska-reservation on 16 May 2023
Dear Sue,thank you for you comment

10/10 Excellent

Admini

Stayed 11 nights in Apr 2023
Response from priska-reservation on 29 Apr 2023
Dear Ibu Admini,thank you already stay with us and see you again next time

6/10 Okay

Megan

Travelled with family
Liked: Staff & service
It is an older property and the gardens are beautiful. We didn’t get to the pool as it was raining the day we stayed. It needs a good overhaul but I understand that may take some time. The location was great so we would definitely consider another stay if we were on a budget.
Stayed 2 nights in Apr 2023
Response from priska-reservation on 15 Apr 2023
Dear Mrs. Mega,Thank you already stay with us and we are appreciate for your comment.And see you next time

4/10 Poor

An

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There are the ants in the room. The toilet seat and bathtub are not clean!
Stayed 2 nights in Apr 2023
Response from priska-reservation on 15 Apr 2023
Dear AN,thank you for you comment we are appreciate and we will foward to our management

10/10 Excellent

RODRIGO

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place and very friendly staff. Thanks for everything. Highly recommended.
Stayed 7 nights in Mar 2023
Response from priska-reservation on 3 Apr 2023
Dear Mr, Rodrigo,thank you for your comment we are appreciate

6/10 Okay

Mary

They never supplied tea or coffee in the rooms Sometimes they forgot to give us towels, They were no cups and saucers, we had to ask for them.
Stayed 7 nights in Mar 2023
Response from priska-reservation on 28 Mar 2023
Dear Mary,thank you for your comment, We will report this for our housekeeping departement

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t do it. Extensive mould on ceiling. Stained dirty sheets. Alternative room had hairs on pillows. Old unmaintained everything in general. Only stayed one of four nights booked. No refund provided by hotel OR Expedia.
Stayed 4 nights in Mar 2023
Response from priska-reservation on 28 Mar 2023
Dear Amanda,thank you for your comment and we are very sorry about that

2/10 Terrible

ilya

Disliked: Cleanliness, amenities, property conditions & facilities
Worst conditions, unsanitary bathrooms and mold everywhere. Wouldn't recommend staying. I only stayed here one night and it was not pleasant. Please do not stay unless you are on an extreme budget.
Response from priska-reservation on 9 Mar 2023
Dear Mrs. Ilya,Thank you for your comment, we will report to our management and trying to improve, so that in the future it will be even better.best regards,Management-Melasti Kuta Bungalows and Spa

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very affordable and close to everything. I really enjoyed our stay. The staff were friendly and the room was clean.
Stayed 3 nights in Feb 2023
Response from priska-reservation on 14 Feb 2023
Dear Rebecca,thank you for your comment for us. We area apreciate

6/10 Okay

Panti

Stayed 1 night in Feb 2023
Response from priska-reservation on 11 Feb 2023
Thank you for your comment

8/10 Good

Jo

Stayed 5 nights in Jan 2023
Response from priska-reservation on 8 Feb 2023
Dear Mr Jo, thank you for your comment, we are appreciated

10/10 Excellent

Russell

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Jan 2023
Response from Gustu on 31 Jan 2023
Dear Russell,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali.Thank you.Best Regards,Melasti Kuta Bungalows and Spa - Management

8/10 Good

Paul

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff were amazing, always so friendly and helpful. The building and gardens needs some attention on maintenance and cleaning. Many little things just missed.
Response from Gustu on 7 Jan 2023
Dear Paul,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali.Thank you.Best Regards,Melasti Kuta Bungalows & Spa - Management

4/10 Poor

Jason

8/10 Good

marvin

Liked: Cleanliness, staff & service
Just fine
Response from Melasti Kuta Management on 14 Nov 2022
DearThank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. We are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali.Thank you.Best Regards,Melasti Kuta Bungalows & Spa - Management

10/10 Excellent

Ruud

Stayed 3 nights in Oct 2022
Response from Gustu on 13 Oct 2022
Dear Ruud,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali.Thank you.Best Regards,Melasti Kuta Bungalows & Spa - Management

10/10 Excellent

Corinne Lesley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was beautiful,the staff very friendly and accommodating.the manager Gday Tegen Baliaga was the best,friendly and also very helpful.Sat with us near the pond for a chat and to watch the fish.highly recommend this accommodation.
Stayed 14 nights in Sep 2022
Response from Gustu on 5 Oct 2022
Dear Corine Lesley,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali.Thank you.Best Regards,Melasti Kuta Bungalows & Spa - Management

6/10 Okay

Ashleigh Renea

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It wasn’t what I was expecting online it seemed more nicer, it was very old run down but all the staff are lovely.
Stayed 8 nights in Aug 2022
Response from Management - Melasti Kuta Bungalows and Spa on 12 Sept 2022
Dear Ashleigh Renea,Thank you for your comments. We apologize for the inconvenience that you encountered during your stay. This is not the type of review that we like to see.We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.Best regards,Melasti Kuta Bungalows-Management.

6/10 Okay

Christine

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
friendly staff. Needs a lot of repair. No tea or coffee supplied. Had to ask for a cup. Just an old hotel
Stayed 12 nights in May 2022
Response from Management - Melasti Kuta Bungalows and Spa on 29 Jun 2022
Dear Christine, Greetings from Melasti Kuta Bungalows and Spa Thank you for the feedback and please accept our apology for the late response. Indeed that our property needs a lot of repairs, especially after the lockdown. Rest assured that we are doing the best we can to get everything back in order so that our guest's stays can be memorable ones. Hope to see you again on your next trip to Bali Regards,

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
I like small properties that way you get to know thestaff and can get more personal with them I have stayed at the melasti hotel about 10 times over the years and have enjoyed it every time . If I didn’t like something in the room they would let me look at another room
Stayed 15 nights in Jun 2021

4/10 Poor

Patricia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The staff were nice enough, but the room was in poor condition. The AC didn’t get cold (someone came to work on it but I barely felt a difference) the shower only had cold water, and the WiFi was sketchy.
Stayed 1 night in Dec 2019
Response from Management - Melasti Kuta Bungalows and Spa on 23 Dec 2019
Dear Patricia, Greetings from Melasti Kuta Bungalows and Spa Thank you for your time to write some feedback in regards to your stay. Do accept our apology for the inconvenience. The matter has been passed to the concerned department for improvement. Hopefully, we will see you again in the future. Regards,

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
The staff was very helpful and friendly, also the location of the hotel is perfect. Other than that the room was not as clean, they would make the bed and change towels but the floor is always dusty. There was always hair in the bathroom
Stayed 8 nights in Dec 2019
Response from Management - Melasti Kuta Bungalows and Spa on 23 Dec 2019
Dear Anonymous, Greetings from Melasti Kuta Bungalows and Spa Thank you for your time to write some feedback in regards to your previous stay. Please do accept our apology for the inconvenience. We have notified the issues and it has been passed to the concerned department for their attention. Thank you again for the feedback and hope to see you again in the future. Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean comfortable close to everything friendly staff when we requested to move to the ground floor as one of us had a bad back we were moved that day
Stayed 8 nights in Oct 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 7 Nov 2019
Dear Anonymous, Greetings from Melasti Kuta Beach Bungalows and Spa Thank you very much for your positive feedback. It is a very good booster for us to serve all of our guests the best we can. Hopefully, we will be seeing you again on your next trip to Bali. Regards,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is appalling dirty fridge with insects, dangerous bare cables in drawers no shower curtain in bathroom and taps loose toilet did not flush. Kettle but no cups!!! I would not recommend this hotel to anyone in fact we stayed elsewhere for the majority of our 14 nights stay
Stayed 14 nights in Oct 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 31 Oct 2019
Dear Anonymous, Greetings from Melasti Kuta Beach Bungalows and Spa Thank you for your time to write some feedback in regards to your stay. Please do accept our apology for the inconvenience. The matter has been brought up to the management's attention for our immediate action. Regards,

6/10 Okay

Verified traveller

Stayed 8 nights in Oct 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 27 Oct 2019
Dear Anonymous, Greetings from Melasti Kuta Beach Bungalows and Spa Thank you for the score given. We will have it informed to the team for our improvement. Regards,

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities
Oh! Dear
Got what we paid for here, air con didn’t work, room was in disrepair, no hand rails on the stair ways, not pleasant at all
Stayed 1 night in Oct 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 24 Oct 2019
Dear Stephen & Jenna, Greetings from Melasti Kuta Beach Bungalows and Spa Please do accept our apology for the inconvenience. However, let us assure you that we are doing our best to accommodate all of our guest needs. And yes, some of the rooms and facilities are in need of an upgrading which we already budgeted for an upgrade as soon as possible. Rest assured that further action has been taken place to make our guests stay more convenience. Hopefully, we can have you here again next time you choose Bali as your destination. Regards,

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Having stayed there on 3 previous occasions,the last time,2 years ago,the property has fallen into a state of disrepair.appear no.or limited maintenance/upkeep of amenities is being undertaken,at check in,another customer was being moved from unsatisfactory room for the 3rd time?we booked and paid for 2x interconnected sets of rooms due to children accompanying us.on arrival,we were given 3 x seperate single rooms,one of which the bathroom could not be used due it’s state and smell.we eventually got one set of interconnected rooms,and one double room,with no compensation for the loss of the 4th room.the booked price with Expedia was $570 odd for interconnected rooms,however we were charged $660 for single room,not happy.the staff as always were great.we loved staying there once, but unfortunately there have lost a very loyal returnining customer.
Stayed 10 nights in Sep 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 11 Oct 2019
Dear Our Valuable Guest, Greetings from Melasti Kuta Beach Bungalows and Spa Thank you for your time to write some feedback in regards to your previous stay. First of all please do accept our apology for the inconvenience. Please be informed that upgrading already has done for some of the rooms, especially the rooms in the back area (near the garden pool). And other rooms to come soon, in which we have the budget already for additional upgrades. As for your reservation, we believe that our team already blocked all the rooms based on your reservation, and a solution was offered as well in which you agree during the process. Again, on behalf of the team, we would like to give our sincere apology for the inconvenience. Nevertheless, we would love to have you stay with us again on your next trip to Bali in the future and hopefully, by that time you will have a much better experience. Regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We had some issues with our first room as nothing like advertised. Moved to a second room that stunk of sewerage & was unbearable to sleep in. Moved to a 3rd room which was much better & smelt OK. The hotel is tired but the pool was very clean & the staff were very helpful.
Stayed 3 nights in Sep 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 2 Oct 2019
Dear Anonymous, Greetings from Melasti Kuta Beach Bungalows and Spa First of all, allow us to thanked you for your feedback in regards to your previous stay experience. Second of all, please do accept our sincere apology for the inconvenience. Indeed that we have some problems with the drainage during your stay, and we have do our best to fix the problem. Rest assure that our team is currently working on the matter to avoid the same thing happened in the future. Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
Great hotel,fantastic location,very good value for money, hard to beat overall for the price, excellent house keeping, very friendly & helpful staff, well presented, beautiful warm swimming pool, will be staying at Melasti Kuta again.
Stayed 8 nights in Sep 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 25 Sept 2019
Dear Anonymous, Greetings from Melasti Kuta Beach Bungalows and Spa Thank you very much for your time to write some feedback in regards to your stay. The score given is definitely a booster for our team to serve all of our guest the best we can. Looking forward to welcoming you back again here at the Melasti Kuta Beach Bungalows and Spa Regards,

6/10 Okay

Verified traveller

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel is in a fantastic location All though I had to move rooms 2 times , I wish I had paid the extra $$$$ and went somewhere else. Staff fantastic as most are in Bali but the breakfast was very very poor . Same everyday not for me .
Stayed 5 nights in Sep 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 17 Sept 2019
Dear Anonymous, Greetings from Melasti Kuta Beach Bungalows and Spa Thank you for your time to write some feedback. Please do accept our apology for any inconvenience occurs during your previous stay. Rest assure that the matter has been brought up to our management team for our improvement. Regards,

8/10 Good

mark

Liked: Staff & service
Really close to everything convenient location close to beach and shops place is a little dated though
Stayed 1 night in Sep 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 14 Sept 2019
Dear Mark, Greetings from Melasti Kuta Beach Bungalows and Spa Thank you for your time to write some feedback in regards to your stay. Indeed that our property is in need some updating, in which we are on progress for the upgrading. However, it will take sometimes. Nevertheless, your feedback will be definitely passed to the board of Management for their acknowledgment. Regards,

2/10 Terrible

Verified traveller

Stayed 16 nights in Aug 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 10 Sept 2019
Dear Anonymous, Greetings from Melasti Kuta Beach Bungalows and Spa Thank you for the score given. However, it will be good for us to know what went wrong regarding your previous stay for our improvement. Regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great service
Great hotel, rooms are spacious with simple amenities. Bathrooms are a little older in style but lovely and clean. Staff are very accommodating to your needs and will go out of their way to help. We had a situation where my mother could not sleep very well in a bed, normally she would use a recliner. So the staff brought a poolside recliner lounge into her room and dressed it with bedding blankets and extra pillows for her comfort. It was fantastic. The hotel is situated on busy Jl. Kartika Plaza in Kuta however none of the street noise was noticeable from our room. Very quiet in fact.
Stayed 10 nights in Aug 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 10 Sept 2019
Dear Peter, Greetings from Melasti Kuta Beach Bungalows and Spa Thank you for your time to write some feedback in regards to your stay. It has been our pleasure to have you here, and glad that your mother could sleep comfortably. Hopefully we will see you again on your next trip to Bali. Regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities
Pool area needs some attention. Lounges old and worn. Mattresses on lounges worn out. Paving chipped. Clean.
Stayed 14 nights in Aug 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 29 Aug 2019
Dear Anonymous, Greetings from Melasti Kuta Beach Bungalows and Spa Thank you for your time to write some feedback in regards to your previous stay. We have cascade the matter to the team here for our improvement. Rest assure that upgrading is on our top priority to make our guest stay more comfortable and enjoyable. Regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The property is old. But it is clean and staff are friendly. The location is excellent. Close to restaurants and shops and markets. It’s a six min walk to WAterbom.
Stayed 7 nights in Aug 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 22 Aug 2019
Dear Anonymous, Greetings from Melasti Kuta Beach Bungalows and Spa Thank you for your time to write some valuable feedback in regards to your previous stay. Indeed that our property is quite old, in which we are trying to maintain the originality of the Balinese Culture and the hospitality. And daily maintenance is on our top priority to make our guest stay is comfortable and enjoyable. It is also true that we are located close to many restaurants, shops, markets, waterbom (water park) and of course the beach. all can be reach by walking. Hopefully, we will still be able to welcoming you back again on your next holiday to Bali. Regards,

6/10 Okay

Fausto

Hotel was okay for 1 or a couple of days.
Our stay was 1 night, and it was okay. The room was large, but not well presented. Buffet breakfast was okay, no much to chose from. Food was Balinese. Location is excellent. No WiFi in the rooms, only at the front desk and around the breakfast area.
Stayed 1 night in Aug 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 19 Aug 2019
Dear Fausto, Greetings from Melasti Kuta Beach Bungalows and Spa Thank you for your time to write some feedback in regards to your stay. Do accept our apology if our service and facilities did not meet your expectation However, we can assure you that we are doing our best to make all of our guest stay enjoyable and memorable. Regards,

6/10 Okay

Verified traveller

Liked: Staff & service
I liked the position of this property. Close to cafes and shopping I like.
Stayed 14 nights in Jul 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 13 Aug 2019
Dear Anonymous, Greetings from Melasti Kuta Beach Bungalows and Spa Thank you for your feedback and it is good to know that you loved our location. It is indeed located in the prime area of Kuta, which is close to shopping areas, restaurants, art shops, and the beach. Hopefully, you will choose us again as your home away from home on your next vacation. Regards,

8/10 Good

Boris

Liked: Cleanliness, staff & service, room comfort
Great value for money
Nice hotel for price excellent gardens beautiful rite in the middle of kuta close to beach shopping restaurants would stay again 👍
Stayed 3 nights in Aug 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 11 Aug 2019
Dear Boris, Greetings from Melasti Kuta Beach Bungalows and Spa Glad to know that you loved your stay and thank you for your feedback. Looking forward to welcome you again here at the Melasti Kuta Beach Bungalows and Spa Regards,

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Ver Old, needs a Good overhaul! Breakfast was ok, but staff had a lot of difficulty in understanding us! One Major Issue was Water! We advised Front Desk Staff that we had No Hot Water, and the Boy on Duty just Laughed at us! Second morning without Hot Water we once again told Staff and it was Ignored again, so we Left and went to a Different Hotel! We were Very a Disappointed with this aspect of the Hotel!
Stayed 7 nights in Jul 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 10 Aug 2019
Dear Anonymous, Greetings from Melasti Kuta Beach Bungalows and Spa Thank you for your time to write some feedback in regards to your stay. Please do accept our apology for the inconvenience and for our staff behavior. Rest assure that this matter has been cascade to the team and further action has been taken to avoid the same things occur in the future. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Whilst Breakfasts were great, the evening meals were a little below average.
Stayed 7 nights in Jul 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 1 Aug 2019
Dear Anonymous, Greetings from Melasti Kuta Beach Bungalows and Spa Thank you for your time to write a valuable feedback. We have pass this review to the concern department for their improvement. Nevertheless, we do hope that we will be able to see you again on your next trip to Bali. Regards,

6/10 Okay

David, Darwin

Business traveller, Travelled with group
We arrived at 1 am as advised and the person on duty did not even know the location of the rooms, this is not the first time I have stayed at the Melasti - I have stayed there around three times a year for the past 10 - years. The duty staff were totally unprepared for our arrival otherwise as always cheap clean and good
Stayed 1 night in Jul 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 30 Jul 2019
Dear David, Greetings from Melasti Kuta Beach Bungalows and Spa Thank you for your time to write some feedback in regards to your previous stay. We are truly sorry to know that our team did not prepare on your arrival in which is shouldn't happen. Rest assure that further action and more training will be done to avoid same thing occurs especially to our loyal guest like you. Hopefully, we will be able to welcoming you again in the future on your next trip to Bali. Regards,

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Staff & service
We had no hot water for two days, staff actually laughed at us when we told them. We left a day early! Very disappointed!
Stayed 4 nights in Jul 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 29 Jul 2019
Dear Anonymous, Greetings from Melasti Kuta Beach Bungalows and Spa Thank you for your time to write a valuable feedback in regards to your stay. After doing some internal investigating, we've found out that there were no information in regards to there was no hot water in your room for two days. Should you have informed us earlier, we are definitely will rectify the problems immediately. As for the staff that you've mentioned that were actually laughed to you when you told them that there were no hot water for two days already, we do apology for the behavior and will make sure that it will never happen in the future. We guarantee that none of our staff will not do such missed conduct behavior to make our guest uncomfortable as we are keeping our service staff in the standard of hospitality. Nevertheless, we are truly again sorry for what had happened and hope that we will still be able to give the best service to you in the future. Regards,

2/10 Terrible

Verified traveller

Stayed 14 nights in Jun 2019
Response from Management - Melasti Kuta Beach Bungalows and Spa on 18 Jul 2019
Dear Anonymous, Greetings from Melasti Kuta Beach Bungalows and Spa Thank you for your time to give us a score based on your experience. However, it might be helpful to us of you could inform us what went wrong in regards to your stay for our improvement. Nevertheless, we are doing our best to give our guests a pleasant stay. Regards,