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Reviews of Travelodge by Wyndham College Park

2 out of 5
Travelodge by Wyndham College Park
2471 Old National Parkway, College Park, GA

Reviews

4.8
Rating 10 - Excellent. 130 out of 1003 reviews" "
Rating 8 - Good. 121 out of 1003 reviews" "
Rating 6 - Okay. 163 out of 1003 reviews" "
Rating 4 - Poor. 185 out of 1003 reviews" "
Rating 2 - Terrible. 404 out of 1003 reviews" "

5.0/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

4.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Laura

Disliked: Cleanliness, property conditions & facilities
Room was infested with roaches, dirty, unsafe neighborhoods
Stayed 1 night in Oct 2023
Response from Hotel Manager on 3 Nov 2023
Dear Laura,Thank you for sharing your experience with us. I regret that we fell short of your expectations. Your concerns are important, and we will thoroughly investigate them to enhance our guest's future stays. We sincerely hope for another opportunity to provide you with a better experience. Please consider revisiting us soon, allowing us the chance to make amends and ensure your stay is nothing short of excellent.Sincerely,Hotel Manager

2/10 Terrible

James

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is literally in the ghetto. Look up online the area and you’ll see that it’s in the middle of a gang war zone. (College Park) Many shoot outs and murders in this area, I highly don’t recommend unless your going in to preach the Gospel of Jesus Christ to these poor souls. May God be with you.
Stayed 4 nights in Sep 2023
Response from Hotel Manager on 28 Sept 2023
Dear Guest,We appreciate your feedback and your concern for the safety of our guests. We take these matters seriously and will review the location information to ensure that our guests have a safe and comfortable stay. Your well-being is important to us, and we apologize if the hotel's location did not meet your expectations. We always strive to provide a secure environment for all our guests, and we appreciate your input. If you have any additional comments or questions, please feel free to reach out. Thank you for sharing your concerns.Sincerely,Hotel Manager

6/10 Okay

Bridget Washington

Business traveller
Liked: Staff & service
Disliked: Amenities
This property is very old but it was fine for my stay.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 25 Sept 2023
Dear Bridget Washington,We appreciate your understanding regarding the age of the property during your stay. While it may be older, we're glad to hear that it met your needs during your visit. If you have any further comments or suggestions for us to enhance your future experiences, please don't hesitate to share them. Your feedback is important, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

2/10 Terrible

McKinley

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
My room had bedbugs. Immediately left and got a hotel elsewhere, cannot bring home bedbugs to my family and pregnant wife.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 14 Sept 2023
Dear McKinley,We have taken note of your remark about the bed bugs issue during your stay which is very unusual. We are regularly taking pest control measures on our property but will check it further. Anyhow, our apologies for the inconvenience. The issue will be perfectly resolved. We hope to welcome you again soon.Sincerely,Hotel Manager

2/10 Terrible

Gregory

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed comforter had holes and room smell like smoke and room had writings on the wall and holes
Response from Hotel Manager. on 13 Sept 2023
Dear Gregory,We are very sorry to hear that we did not meet your expectations.We deeply apologize for all the inconvenience. We are working to improve the problem areas detected in your stay and will ensure that they are improved to the best.Despite your disappointment, we hope you will return to stay with us again.Sincerely,Hotel Manager

2/10 Terrible

Carrel

Stayed 1 night in Aug 2023
Response from Hotel Manager on 6 Sept 2023
Dear Carrel,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely,Hotel Manager

4/10 Poor

Jorge

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of bugs, Bed not confortable.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 17 Aug 2023
Dear Jorge,Thank you for your feedback. I apologize for any inconvenience you experienced during your stay. Your satisfaction is important to us, and we value your feedback. We will thoroughly investigate each issue you encountered and take the necessary steps to address them. We kindly ask for your understanding and reconsideration to visit us again.Sincerely,Hotel Manager

2/10 Terrible

Sonia

Disliked: Cleanliness, property conditions & facilities
Our room was disgusting. Dirty sheets, it was completely dirty. We didn’t stay. I could not wait to get out of there. I felt unsafe. Felt like I was In a horror movie. I didn’t even ask for a refund because I was scared to be there. I definitely want my money back. Also, it smelled like a cigarette in the room, no air conditioning. Bathroom was filthy. So disappointed, I couldn’t believe it! What a nightmare
Stayed 1 night in Aug 2023
Response from Hotel Manager on 15 Aug 2023
Dear Sonia,Your feedback indicates a significant breakdown in your stay, which is deeply concerning. This is not representative of our usual standards, and we are troubled by the issues you encountered. We apologize for any inconveniences and are committed to investigating the matter thoroughly. Rest assured, we will take necessary actions to prevent such occurrences in the future. Guest reviews hold great importance for us, and we appreciate your understanding as we address these concerns.Sincerely,Hotel Manager

2/10 Terrible

Devonta

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is horrible. College Park Police always patrolling the area responding to calls. That should tell you everything you need to know. Do not stay at this property!! People hangout all day the rooms are smelly, walls dirty, ac leaks, just terrible. This place need to be tore down.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 15 Aug 2023
Dear Devonta,Thank you for sharing your feedback with us. We're sorry to hear that your recent stay did not meet your expectations. We apologize for any inconvenience caused by the presence of police in the area. While we cannot control external factors, we strive to ensure the safety and comfort of our guests within our property. We regret to hear about the cleanliness issues and maintenance problems you encountered during your stay. Our team aims to provide clean and well-maintained rooms for our guests, and we apologize for falling short of this expectation. We will address these concerns with our housekeeping and maintenance staff to ensure that improvements are made. We appreciate your candid feedback and take it seriously. Guest satisfaction is important to us, and your comments will help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,Hotel Manager

2/10 Terrible

Jeffrey, Twinsburg

Stayed 1 night in Jul 2023
Response from Hotel Manager on 15 Aug 2023
Dear Jeffrey,Thank you for choosing our property for your stay, although we are disappointed to see that you have rated us with only one star. We apologize for any difficulties you may have encountered during your stay and we are committed to making sure that you have a pleasant experience. We would greatly appreciate your feedback so that we can identify and address any areas in which we fell short of your expectations. Our main priority is to ensure that you are completely satisfied and we hope that you consider staying with us again in the future. Sincerely,Hotel Manager

8/10 Good

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine. It's the area of town.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 21 Jul 2023
Dear Randall,Thank you for your feedback. We're glad to hear that you found our property to be satisfactory. We understand that the location and area can play a significant role in one's overall experience. If there's anything specific you'd like to share about the area or any suggestions you have, we'd love to hear more. Your input helps us improve and provide a better experience for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

10/10 Excellent

William

Travelled with group
Disliked: Property conditions & facilities
Key cards worked sporadically. Whole place smells of tobacco smoke. No in room phone.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 20 Jul 2023
Dear William,Thank you for taking the time to provide feedback on your stay with us. We apologize that your experience did not meet your expectations and that you encountered issues with the key cards, as well as the smell of tobacco smoke and the absence of an in-room phone. We take these concerns seriously and understand the negative impact they can have on your comfort and safety. We are actively working to address these issues and ensure that all of our guests have a positive and hassle-free stay with us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Sincerely,Hotel Manager

2/10 Terrible

Fredrick

Travelled with family
This place is terrible! The hallways smell like urine and Garbage overflowing! The rooms smell and bed linen have stains.. people drinking and kids and dogs hanging outside ! I guess you get what you pay for….
Stayed 3 nights in Jul 2023
Response from Hotel Manager on 20 Jul 2023
Dear Fredrick,Thank you for taking the time to provide feedback on your recent stay with us. We are disappointed to hear that your experience did not meet your expectations. We take all guest feedback seriously and understand the impact that cleanliness, noise, and behavior issues can have on our guest's comfort and safety. We apologize for any inconvenience caused by the issues you faced during your stay. We will be sure to investigate these issues and take action to address them. We truly value your feedback and hope to have the opportunity to earn back your trust and provide you with a more positive experience.Sincerely,Hotel Manager

2/10 Terrible

Corey D, Houston

Disliked: Cleanliness, staff & service, property conditions & facilities
The Wyndham should remove its name from this location because it has become a complete slum. When I see the name Wyndham associated with a Travelodge I think it's a high-end business suite. This was not the case here. The room smelled of marijuana and cigarette smoke. The walls were dingy with a yellowish tint to them not to mention there were large rust stains and holes in the wall that roaches were crawling in and out of. The show pipes were extremely loose and there was no hot water. The drain plug was rusted out and full of hair. The police had to come twice because some of the tenants were outside having a party with loud talking and music coming from their cars. This motel property was not safe at all. As soon as I woke up I checked out at 5 AM. I was in such a rush I forgot a pair of dress shoes in the room. I only stayed one night and now they are telling me they are not going to refund the three remaining days I booked. This place was disgusting!
Stayed 4 nights in Jul 2023
Response from Hotel Manager on 18 Jul 2023
Hello Corey,I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant stay. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

8/10 Good

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property has the potential to be stellar if they would reinvest back into it. The strict policies are making a difference...
Stayed 3 nights in Jul 2023
Response from Hotel Manager on 15 Jul 2023
Dear Michael,Thank you for sharing your feedback about our property. We appreciate your recognition of its potential. We understand that reinvesting in the property is crucial to maintaining its quality and ensuring an exceptional experience for our guests. We continuously evaluate our policies to strike a balance between guest satisfaction and operational efficiency. We appreciate your insights, and we will take your comments into consideration as we strive to make improvements. Thank you for your valuable feedback, and we hope to have the opportunity to provide you with an even better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

christina, miami

Disliked: Cleanliness, property conditions & facilities
Very dangerous area to be around. Extremely dirty with a bunch of roaches and dirty unswept or mopped floors. Showers super dirty as well. No toiletries either. Gross place to stay and not safe at all, even for the price.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 10 Jul 2023
Dear Christina,We are sorry to hear about your unpleasant experience during your stay. We apologize for any inconvenience caused by the cleanliness issues you encountered. This is not the level of service and quality we strive to provide. We take your feedback seriously and will investigate and address these concerns with our housekeeping team to ensure improvements are made. Your safety and comfort are our top priorities, and we appreciate your feedback as it helps us identify areas for improvement. Thank you for bringing these issues to our attention.Sincerely,Hotel Manager

2/10 Terrible

Lillie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just no.
Stayed 6 nights in Jun 2023
Response from Hotel Manager on 6 Jul 2023
Dear Lillie,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely,Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This establishment is very falsely advertised the room smelled like marijuana the sheets that were on the bed upon arrival had cigarette burns in them not to mention the uncleanliness of the room itself. The hotel was not warm and inviting but quite the contrary, we did not feel at all safe during our stay. The area surrounding the hotel is full of garbage. Would not recommend at all.
Stayed 3 nights in Jul 2023
Response from Hotel Manager on 6 Jul 2023
Dear Guest,We apologize for the negative experience you had during your stay. Your feedback regarding the smell, cleanliness, and overall safety of the room is concerning, and we take it seriously. We strive to provide a comfortable and pleasant environment for all our guests, and we will address these issues with our team to ensure that appropriate measures are taken. We appreciate your honesty and regret that we did not meet your expectations. Thank you for bringing these matters to our attention, and we will use your feedback to improve our services.Sincerely,Hotel Manager

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Hotel Manager on 6 Jul 2023
Dear Anthony,We apologize for any dissatisfaction you experienced during your stay at our hotel. Your feedback is valuable to us, and we regret that we did not meet your expectations. We appreciate your suggestion to provide specific areas of improvement, and we will take it into consideration to enhance our services. Please feel free to reach out to us at any time with any further concerns or feedback you may have. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Gabriela

Stayed 1 night in Jun 2023
Response from Hotel Manager on 17 Jul 2023
Dear Gabriela,I'm sorry to hear that your experience did not meet your expectations. We apologize for any inconveniences or shortcomings during your stay. Your feedback is valuable to us, and we will take it into account to make improvements and ensure a better experience for future guests. If there is anything specific you would like to address or discuss further, please feel free to reach out to our management team. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room was absolutely filthy and reeked of cigarette smoke, despite being a "non-smoking" room. The Smoke detector was modified and covered with plastic. The walls were full of dried liquids. The hotel is full of people who are on "extended stays", i.e. people who live at the motel. Towels were dirty and full of defecation and stains. Room service simply replaced towels by leaving on the bed, indicating they never went inside the room for more than moments. Smells are awful on the outside of the room as well. Truly remarkable this hotel is allowed to operate at such a low standard.
Response from Hotel Manager on 27 Jun 2023
Dear Daniel,We appreciate you taking the time to share your recent experience with us. We are sorry to hear that your stay did not meet your expectations and we sincerely apologize for the issues you experienced with cleanliness and the smell of cigarette smoke. We are also concerned about your comments regarding the extended stays and the housekeeping service. We will be conducting an investigation and addressing any necessary corrective actions with our staff. We understand the importance of maintaining high standards of cleanliness and customer service, and we always aim to meet and exceed our guest's expectations. Thank you for bringing these issues to our attention. We value your input and will use it to improve our services. We hope that you will give us another opportunity to provide you with the exceptional service and experience you deserve.Sincerely,Hotel Manager

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Roach Motel
The Hotel had several patches in the room, it was dirty from the sheets, towels and tub! The AC unit did not blow cold air and I spoke with the front desk twice and was advised that maintenance will come by and take a look at the unit, but I was there for two nights and no one from maintenance came by. The room had Roaches all through the room! If you are without an Apartment/House and depend on a cheap Hotel to live, please just do not waste your money at this Hotel! This was my worst experience with a Hotel ever! Travelodge needs to be inspected by the Health Department, fined and shut down!
Stayed 2 nights in May 2023
Response from Hotel Manager on 3 Jun 2023
Dear David,I have taken note of your remark about roaches during your stay, which is very unusual. We take pest control measures on a regular basis in our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.Regards, Hotel Manager

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe, dirty
Stayed 1 night in May 2023
Response from Hotel Manager on 19 May 2023
Dear Adam,We are deeply sorry to hear about your negative experience during your stay at our hotel. Safety and cleanliness are of utmost importance to us, and we take your concerns very seriously. We would appreciate it if you could provide us with more specific details regarding the safety issues you encountered, as well as the areas that you found to be dirty. This will help us investigate and address the issues accordingly. Please rest assured that we will thoroughly investigate the matter and take immediate action to rectify any shortcomings in order to provide a safe and clean environment for our guests. We apologize for failing to meet your expectations and appreciate your feedback. We hope you would give us another chance in the future to demonstrate the improvements we have made based on your valuable input.Sincerely,Hotel Manager

10/10 Excellent

Shanae

Stayed 2 nights in Apr 2023
Response from Hotel Manager on 12 May 2023
Dear Shanae,Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

6/10 Okay

Shanae

Liked: Staff & service
Stayed 2 nights in Apr 2023
Response from Hotel Manager on 29 Apr 2023
Dear Shanae,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

6/10 Okay

Carlos, Humble

Business traveller
Liked: Staff & service
Outdated stuff
Stayed 1 night in Mar 2023
Response from Hotel Manager on 6 Apr 2023
Dear Carlos,Thank you for taking the time to share your experience at our hotel. We apologize that our amenities did not meet your expectations during your stay. We are constantly evaluating our property and updating our offerings to ensure that our guests have a comfortable and enjoyable stay. We would appreciate any specific feedback you may have about areas in need of improvement so that we can address them promptly. We take all guest feedback seriously and use it as a tool for continuous improvement. We hope that you will consider staying with us again in the future and allowing us the opportunity to provide you with an updated and improved experienceSincerely,Hotel Manager

6/10 Okay

Serghei

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Hotel Manager on 20 Feb 2023
Dear Serghei,Thank you for taking the time to give us your feedback on your stay. We appreciate it! I hope we can turn that 6 into a 10 next time you are passing through our area so we can give you another chance to experience our hotel's best features.Sincerely,Hotel Manager

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s okay for the price. Maybe Travelodge need to think about a refurbishment.
Stayed 3 nights in Feb 2023
Response from Hotel Manager on 17 Feb 2023
Dear Alan,Thank you for taking the time to review our hotel. Nice to see the praise for our price. We value feedback from all of our customers and are sorry to hear that you weren't completely satisfied with your stay. We take all customer feedback seriously and will take this into consideration as we look for ways to improve our services and facilities. Thank you again for your time and we hope you choose to stay with us again in the future.Sincerely,Hotel Manager

2/10 Terrible

Melany

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It said it was non smoking on the booking but at check in the guy at the desk said they were smoking and marijuana friendly. I decided to go look at the room at least but the sheets had stains all over them the bathroom was dirty from previous guests and there was a horrible cigarette smell. I left within 2 minutes after checking in because I am severely asthmatic especially due to cigarettes smoke. I had to leave the room and use my inhaler right after I looked at it. I didn't stay at the property. It was in a terrible area.
Stayed 2 nights in Feb 2023
Response from Hotel Manager on 11 Feb 2023
Dear Melany,We appreciate the review and we take it quite seriously- for improvement. Please allow me to offer our apologies for the inconveniences that impacted your stay. It shall be our endeavor to offer a fantastic experience to all our guests, but regret that this was not the case with your stay. Your observations has been taken up by a team for verification and necessary actions. If you would like to get away in near future, I shall personally assist you to ensure that you get a fine stay. I don’t want your next experience of this hotel tobe a negative one. Request your understanding.Sincerely,Hotel Manager

10/10 Excellent

Tommy

Liked: Staff & service
Stayed 1 night in Feb 2023
Response from Hotel Manager on 7 Nov 2023
Dear Tommy,Thank you so much for the perfect rating! We're thrilled to hear that you had an excellent experience during your stay. Our team is dedicated to providing the best service and ensuring our guests have a fantastic time. Your positive feedback is truly appreciated, and it motivates us to maintain and exceed these high standards. We're excited about the opportunity to welcome you back for another outstanding stay in the future!Sincerely,Hotel Manager

4/10 Poor

Georgia

Disliked: Cleanliness, amenities, property conditions & facilities
Ehhh I usually pick mediocre hotels because I am alone but this was not it .. the towels were dirty as the wall . No fridge or microwave but they have the spot like it was there … not Pleasent guys standing outside
Response from Hotel Manager on 13 Jan 2023
Dear Georgia,Thank you for your feedback! We apologize for the poor experience you had while staying in our hotel. We take all feedback seriously and are committed to providing the best possible experience to all of our guests. We have taken steps to address the cleanliness and amenities issues you mentioned, and have worked hard to make sure that all of our rooms meet the highest standards. We hope that you will give us another chance and allow us to show you the quality of our hospitality. Sincerely,Hotel Manager

2/10 Terrible

deepak

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Hotel Manager on 5 Jan 2023
Dear Deepak,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager

6/10 Okay

Tiffany

Response from Hotel Manager on 9 Mar 2023
Dear Tiffany,Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. You can expect a still better experience next time. Please visit us again soon. Sincerely, Hotel Manager

2/10 Terrible

Morgan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property did not match the pictures actually in the middle of trying to get my refund staff was rude room sheets walls were dirty it was a horrible experience.
Response from Hotel Manager on 23 Dec 2022
Dear Guest,I am so sorry to hear about your experience. We take great pride in providing a pleasant stay for our guests and it sounds like we fell short during your stay. I apologize for the discrepancy between the pictures and the property and for the poor treatment you received from our staff. We would like to make this right and invite you to contact us directly so that we can discuss a resolution.Sincerely,Hotel Manager

4/10 Poor

Amberilee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The smell is everywhere and strong
The girl at the front was great no problem there. Check-in and Check-out was easy. The hotel itself was awful. I had a nonsmoking room and there wasn't a place to escape the smoke. The smell was everywhere and strong. Some of us have asthma and it was very difficult to breathe. The covers had holes in them. The bathroom was so dirty, the towels had a good amount of hair on them from the last guest I guess. I wouldn't stay again.
Stayed 1 night in Nov 2022
Response from Hotel Manager on 12 Dec 2022
Dear Amberilee,Thanks for the stay and appreciation with front desk staff and smooth check-in/out. We focus on providing a great experience for every guest and value your business. But, my apologies for the mentioned inconveniences you had with your stay. We will verify the reality of these problems and look into them further for improvement. The feedback we receive from our valued guests enables us to target problem areas. We will take all the necessary actions to ensure a better service for a comfortable stay next time. Hope you come back again soon for more positive experience.Sincerely,Hotel Manager

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service sucked, rooms were dirty & they took a whole night stay from me and I wasn't there.
Response from Hotel Manager on 7 Dec 2022
Dear Michael,Thank you for staying with us and sharing your comments about your stay at the Travelodge by Wyndham College Park. I am so sorry we failed to meet your expectations for service and accommodations at our property, rest assured that we take your comments very seriously and will investigate and address them right away. You should know that this is not of the norm, and it seems we dropped the ball somewhere. Again, thank you for your comments as we use them as a tool to better improve our hotel. We hope you will return to see us the next time you are in the city so we may demonstrate our commitment to providing quality service that meets your needs.Sincerely,Hotel Manager

10/10 Excellent

Shaundell

Response from Hotel Manager on 11 Mar 2023
Dear Shaundell,Thank you so much for your review! We are so glad that you enjoyed your experience with us and that we were able to exceed your expectations. We strive to provide the best service possible and your feedback helps us to ensure that we are meeting our goals. Thanks again for taking the time to leave us a review - it means the world to us!Best Regards,Hotel Manager

10/10 Excellent

Melvin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good service, A good place to rest and enjoy yourself
Stayed 1 night in Dec 2022
Response from Hotel Manager on 6 Dec 2022
Dear Melvin,Thank you for being so kind as to connect with us regarding your experience with us. It means a lot to us to know that you were impressed with the customer service, overall stay and our hospitality. Our commitment to service and guest satisfaction has never been stronger, and your feedback is a great recognition for all the efforts we put in. We can't thank you enough for this feedback. Looking forward to welcome you again.Sincerely,Hotel Manager

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Response from Hotel Manager on 2 Dec 2022
Dear Anthony,Thank you for staying with us. We're sorry to hear your stay wasn't all it could be. It would have been better if you could have mentioned your concerns so we could have focused on improving those areas. Your feedback is important to us and we appreciate the time you took to tell us about your experience. Please let us know when you'll be back so we can make sure everything goes well for you next time.Sincerely, Hotel Manager

2/10 Terrible

Ewa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty and unsafe place
Response from Hotel Manager on 7 Nov 2022
Dear Ewa,Thank you for your stay and feedback. I am really disappointed to note that your overall experience of the stay was unsatisfactory. We care about your experience. Whatever may be the reasons, we will definitely verify the reality and take actions for improvement to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way.Sincerely,Hotel Manager

10/10 Excellent

William

Stayed 2 nights in Oct 2022
Response from Hotel Manager on 28 Jan 2023
Dear William,Thank you for taking the time to share your feedback. We are thrilled that you enjoyed your stay with us and rated us five stars! We take great pride in providing the highest level of customer service and hospitality to all of our guests. We look forward to seeing you again soon.Best Regards,Hotel Manager

2/10 Terrible

Ezra

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
dirty and unsafe
Stayed 1 night in Oct 2022
Response from Hotel Manager on 20 Oct 2022
Dear Ezra,Thank you for your stay and feedback. We are sad to see you unhappy. But, we regret the inconvenience caused due to the cleanliness and safety issues as mentioned. We will verify and take adequate measures to prevent such types of inconveniences to our guests in the future. I hope you will understand and give us another chance to serve you.Sincerely,Hotel Manager

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatservices
Stayed 1 night in Oct 2022
Response from Hotel Manager on 20 Oct 2022
Dear Melvin,It's truly wonderful to hear that you had a nice stay at the Travelodge by Wyndham College Park. We are even more glad that you felt welcome at our property! Our team works hard towards improving the quality of our services every day and comments such as these are a great encouragement to all of us. We hope to see you again in the future and pledge to provide an even better guest experience during your next visit.Sincerely,Hotel Manager

2/10 Terrible

Gregory

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The bathtub leaked, the overall cleanliness was SERIOUSLY lacking, and the noise was unbelievable. Other guests were loud and obnoxious at all hours of the night. There was MOLD growing on the ceiling, and the room was drafty and damp. I do not recommend this to ANYONE.
Stayed 2 nights in Oct 2022
Response from Hotel Manager on 13 Oct 2022
Dear Gregory,Thank you for your stay at the Travelodge by Wyndham College Park. We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review you experienced. We will check and look into each issue that you have noted in an attempt to correct and improve our hotel and services. Hope you reconsider.Sincerely,Hotel Manager

2/10 Terrible

zeniyah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bed had cigarette burns on it and I found a roach in the sink. The shower curtain was soooo dirty.
Stayed 2 nights in Oct 2022
Response from Hotel Manager on 11 Oct 2022
Dear Zeniyah,Thank you for staying with us and for your feedback. We're sorry you were unhappy with your experience. We want all of our guests to have a great time when they're with us and to leave feeling good about their time with us. We apologize, and we'll make sure we take all the necessary actions to improve things. Please come see us again soon so that we can make all your future stays with us as enjoyable as possible.Sincerely,Hotel Manager

2/10 Terrible

Marilyn

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The corridor near room smelled of urine. The room smelled of heavy cigarette and marijuana smoke. There were several missing buttons on the phone. There was a cigarette smashed out on a wall. THIS IS SUPPOSED TO BE A NONE SMOKING BUILDING. The photos used to advertise my room did NOT match what i received. Checked within 40 minutes.
Stayed 3 nights in Sep 2022
Response from Hotel Manager on 4 Oct 2022
Dear Marilyn,At the outset, thank you for staying at our property. It is very disappointing to note your displeasure with the stay due to the mismatches to your expectations. My apologies for the inconvenience but will investigate and consider actions on priority. We take guest feedback quite seriously towards continuous improvement. I request your understanding and consideration to visit again.Sincerely,Hotel Manager

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Hotel Manager on 28 Sept 2022
Dear James,Thank you for taking the time to tell us about your experience. Also, Thanks for giving the 8-star feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. Also, we look forward to your next visit.Sincerely,Hotel Manager

2/10 Terrible

Pedro

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Hotel Manager on 24 Dec 2022
Dear Pedro,We have noted your one star review! I’m so sorry to hear that you were unhappy with your recent experience at our hotel. We are normally known for our exceptional attention to detail, but we regret that in this case we missed the mark. If you give us a chance, we would be happy to speak with you about the situation and see if there’s anything we can do to make it right for you.Sincerely,Hotel Manager

2/10 Terrible

Cassandry

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bloody sheets and roaches
It was a last-minute booking but I booked a king room instead was assigned a double. The sheets had blood on them and there were roaches in the bathroom. I slept in my car because I didn't feel safe.
Stayed 1 night in Sep 2022
Response from Hotel Manager on 13 Oct 2022
Dear Cassandry,Thank you for staying at our hotel. We apologize for any inconvenience you suffered during your time with us and for the problems you encountered. Our mission is to provide a high level of service, and we are distressed that we failed to meet your expectations. Your comments will be shared with our management team for review and action. We hope that you will give us another chance in the future, since we value all customer feedback.Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
This place was horrible. I ended up booking another hotel once i saw the conditions. This hotel seems to an extended stay place. It was shady and lots of dealing and wheeling. I will not recomend this place at all. I was not there not even 5 minutes before i decided to get away
Stayed 1 night in Sep 2022
Response from Hotel Manager on 10 Sept 2022
Dear Guest,Thank you for your feedback. I am sorry to learn about all the inconvenience you had. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. Our sincere apologies. We will verify and address all the negative points which bothered your stay and our standards. Our request is only to consider this as an odd happening and visit us again.Sincerely,Hotel Manager