2 outdoor pools

Reviews of Al Jahra Copthorne Hotel & Resort

4 out of 5
Al Jahra Copthorne Hotel & Resort
625 Slayil Street, Al Jahra

Reviews

8.0

Very good

Rating 10 - Excellent. 9 out of 30 reviews" "
Rating 8 - Good. 14 out of 30 reviews" "
Rating 6 - Okay. 4 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

daham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from salam on 14 Dec 2023
Dear Mr. DahamThank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.Thank you Hotel Management

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Nice and quiet
Stayed 8 nights in Nov 2023
Response from Salam on 14 Nov 2023
Dear Mr Michael, Greetings from Copthorne Al Jahra Hotel & Resort. Thank you for staying with us during your visit to the state of Kuwait, and thank you so much for your recent survey here in, we really appreciate your positive rating and comments it is always our pleasure to know that you enjoyed your stay with us, and our hotel services and facilities were up to your expectations. Once again thank you for the positive survey and review, me and my team will be waiting for your return visits. Yours sincerely Abdelsalam Hatem Front Office Manager.

10/10 Excellent

NAWAF

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellency.
Very nice hotel .
Stayed 2 nights in Aug 2021
Response from salam on 21 Sept 2021
Dear Mr. Nawaf, Greetings from Copthorne Al Jahra Hotel & Resort. Thank you for staying with us during your visit to the state of Kuwait, and thank you so much for your recent review here in, we really appreciate your positive rating and comments it is always our pleasure to know that you enjoyed your stay with us, and our hotel services and facilities were up to your expectations. Once again thank you for the positive survey and review, me and my team will be waiting for your return visits. Yours sincerely Abdelsalam Hatem Front Office Manager.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is no service at all and no support dthey not care
Stayed 1 night in Jul 2021
Response from salam on 2 Aug 2021
Dear Valued Guest, I personally wish to thank you for your review as we take all comments into serious consideration and we are so sorry for the negative comments . There are always things that we could do better that's why we rely on your feedback so much! Thank you again for your review .please do not hesitate to contact me directly should you have and further comments, or in future requests. Abdelsalam Hatem Front Office manager

8/10 Good

Talal

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from salam on 3 Jan 2021
Dear Mr. Talal Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it. Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you. Front office Manager Abdelsalam Hatem

10/10 Excellent

AMR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel, friendly staff, great service
Stayed 1 night in Sep 2020
Response from salam on 21 Sept 2020
Dear Mr Amr Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it. Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you. Front Office Manager

8/10 Good

Saed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from salam on 17 Sept 2020
Dear Valued Guest Thank you for taking time to log your comments about your recent stay with Al Jahra Copthorne Hotel and Resort. We really appreciate your positive comments and nice words. It was an indeed pleasure having you staying with us and we all do look forward to welcoming you back again in the near future. Sincerely,

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Relaxing Time at Al Jahra
I was super impressed with the helpfulness of the staff. They even gave me a room upgrade unprompted, which was kind. The staff made me feel welcome and important. I loved the pool and the huge gym, and the relaxed atmosphere of the whole place. It was a great experience.
Stayed 3 nights in Sep 2019
Response from Salam on 11 Oct 2019
Dear Mr. Peter Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it. Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you. Sincerely, Front Office manager Abdelsalam Hatem

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from salam on 14 Aug 2019
Dear Valued Guest, Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it. Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you. Abdelsalam Hatem Front Office Manager

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2018
Response from salam on 12 Aug 2019
Dear our Value Guest Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it. Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you. Sincerely, Abdelsalam Hatem Front Office Manager

8/10 Good

waleed, dammam , Saudi Arabia

Liked: Staff & service
transportation
Airport transportation was great and on time Car was clean and in good condition Thank you Shyam
Stayed 1 night in Jun 2018
Response from Abdelsalam on 21 Jul 2018
Dear Mr. Waleed Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it. Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you. Sincerely, Abdelsalam Hatem Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Salam on 8 Apr 2018
Dear Valued Guest Thank you for taking time to log your comments about your recent stay with Al Jahra Copthorne Hotel and Resort. We really appreciate your positive comments and nice words. It was an indeed pleasure having you staying with us and we all do look forward to welcoming you back again in the near future. Abdelsalam Hatem Front Office Manager

10/10 Excellent

Mike, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was handy for my business visit, is close to other amenities, mall and fitness centre. The hotel provided an excellent airport pick up and drop off service. The room was large and comfortable and included a small kitchen. The staff were extremely polite and nothing was too much trouble. I will definitely stay at this hotel again.
Stayed 3 nights in Sep 2017
Response from Abdelsalam on 20 Sept 2017
DearMr. Mike Thank you for taking time to log your comments about your recent stay with Al Jahra Copthorne Hotel and Resort. We really appreciate your positive comments and nice words. It was an indeed pleasure having you staying with us and we all do look forward to welcoming you back again in the near future. Abdelsalam Hatem Front Office Manager

8/10 Good

Ali, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good facilities
the hotel is overall good. but the booking system of Expedia was worse. i wanted to check out early than the booked dates, but was unable to cancel it direct from Hotel or Expedia. i wasted my money for the extra day and had to check out early without any refund.
Response from Asalam on 15 Mar 2017
Dear Mr. Ali It is a pleasure to have you stayed in Al Jahra Copthorne Hotel & Resort and thank you for your feedback. We will certainly review your concerns to see areas of improvement. We request you to pay attention that your booking with Expedia and it was Nonrefundable booking that’s why Hotel or Expedia couldn’t refund you any money. Your comments will be taken into serious consideration’s hope next stay will be much better and promise we will make up full satisfied. Thank you again for sharing the experience and wish you a pleasant time. Abdelsalam Hatem Front office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from salam on 22 Oct 2019
Dear Valued Guest, Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it. Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you. Abdelsalam Hatem Front Office Manager

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Expedia advertising cheap deals which aren't !!!
booked a 5 day stay through Expedia, however when I arrived at the hotel I was informed I had to pay another £30.00 a night because the deal Expedia gave me was only for GCC persons only. Reluctantly, I paid the additional money and when I got home I informed Expedia who said they would give me a refund.Sent them all the receipts proving the additional cost and after repeated promises of a quick settlement nothing has happen now for 16 weeks. I thought Expedia were better than that !!!!

8/10 Good

Hani, Hofuf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Break
The hotel is excellent for families
Response from salam on 22 Oct 2019
Dear. Value Guest Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it. Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you. Sincerely, Abdelsalam Hatem Front Office Manager

10/10 Excellent

Gordon, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kuwait in Winter
6 nights on business
Response from salam on 22 Oct 2019
Dear Value Guest Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it. Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you. Sincerely, Abdelsalam Hatem Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great place for family getaway
nice clean hotel. shiyam was very helpful and accomodating. we had a great time staying here during the eid holidays.
Response from salam on 22 Oct 2019
Dear Value Guest Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it. Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you. Sincerely, Abdelsalam Hatem Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swiming pool was nice!
Stayed 1 night in Nov 2020
Response from salam on 3 Dec 2020
Dear Our value Guest It is a pleasure to have you stayed in Al Jahra Copthorne Hotel & Resort and thank you for your feedback. . Be assured that your comments will be taken into serious consideration’s hope next stay will be much better and promise we will make up full satisfied. Thank you again for sharing the experience and wish you a pleasant time. Abdelsalam Hatem Front office Manager,

10/10 Excellent

Hossam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Asalam on 7 Jan 2019
Dear Mr Hossam Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it. Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you. Abdelsalam Hatem Front Office Manager

6/10 Okay

Ibrahem

Liked: Cleanliness, staff & service, room comfort
منتجع جميل
منتجع جميل وخدمة ممتازة عيبه بعيد جداً عن وسط البلد
Stayed 3 nights in Dec 2018
Response from Salam on 7 Jan 2019
ضيفنا العزيزابراهيم نود ان ننتهز هذه الفرصه لشكركم على اختيار فندق ومنتجع كوبثورن الجهراء ويسعدنا قراءة ملاحظاتكم واستقبال تعليقاتكم باالنيابة عن ادارة الفندق وموظفيه نشكركم على تعليقاتكم الجميله فكم اسعدنا واثلج صدورنا كلمات الاطراء الجميله وايضا انكم استمتعتم معنا خلال اقامتكم السابقة . اخيرا نتمنى دائما استضافتكم فى فندق ومنتجع كوبثورن الجهراء ونعدكم بان تكون اقامتكم القادمه افضل كثيرا ونتطلع ان تكون قريبا. مدير الاستقبال عبدالسلام حاتم

4/10 Poor

WAEL

Liked: Cleanliness, property conditions & facilities
رأيي بكل امانة عن الفندق
الفندق نظيف لكن اسعاره كلمة غالي قليله فيه ناااااار صراحة
Stayed 1 night in Jul 2018
Response from Asalam on 6 Aug 2018
ضيفنا العزيز المحترم وائل نود ان ننتهز هذه الفرصه لشكركم على اختيار فندق ومنتجع كوبثورن الجهراء ويسعدنا قراءة ملاحظاتكم واستقبال تعليقاتكم اخيرا نتمنى دائما استضافتكم فى فندق ومنتجع كوبثورن الجهراء ونعدكم بان تكون اقامتكم القادمه افضل كثيرا ونتطلع ان تكون قريبا. مدير الاستقبال عبدالسلام حاتم

8/10 Good

KICHUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장중 숙박후기
숙소상태 및 직원들의 친절도는 매우 뛰어나지만 조식이 약간 아쉬웠다.
Response from salam on 22 Oct 2019
Dear Valued Guest, Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it. Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you. Abdelsalam Hatem Front Office Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from salam on 22 Oct 2019
Dear Valued Guest, Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it. Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you. Abdelsalam Hatem Front Office Manager

6/10 Okay

waleed

Response from salam on 22 Oct 2019
Dear Valued Guest, Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it. Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you. Abdelsalam Hatem Front Office Manager

6/10 Okay

Salah, السعودية

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
تجربة لن تتكرر
الفندق نظيف واثاثه ممتاز عند الحجز طلبت غرفه بسرير كنج سايز ولكن وجدتها توين قنوات التلفزيون قليلة جدا جدا ادوات القهوة والشاي موجودة لكني لم ارى في حياتي القهوة والشاي والسكر بهذه الكمية القليلة حتى اني انحرجت من زوجتي كان هناك ازعاج طوال الليل ولكن لا اعتقد انه بسبب الفندق ولكن بسبب النزلاء موظفي الاستقبال غير متعاونين ويخفون عنك خدماتك وحقوقك

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
편안하고 괜찮은 호텔
주변에 mall이 있어 간단한 생활용품, 음식 가능 외진 지역이라 그외 별거는 없음
Response from salam on 22 Oct 2019
Dear Value Guest Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it. Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you. Sincerely, Abdelsalam Hatem Front Office Manager

10/10 Excellent

baek, incheon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
nice hotel. but far from the city, and near the hotel, has the children park, at the night can hear the little be noise,
Response from salam on 22 Oct 2019
Dear Value Guest Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it. Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you. Sincerely, Abdelsalam Hatem Front Office Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Response from salam on 22 Oct 2019
Dear Value Guest Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it. Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you. Sincerely, Abdelsalam Hatem Front Office Manager