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Dear Mr. DahamThank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.Thank you Hotel Management
Dear Mr Michael, Greetings from Copthorne Al Jahra Hotel & Resort. Thank you for staying with us during your visit to the state of Kuwait, and thank you so much for your recent survey here in, we really appreciate your positive rating and comments it is always our pleasure to know that you enjoyed your stay with us, and our hotel services and facilities were up to your expectations. Once again thank you for the positive survey and review, me and my team will be waiting for your return visits. Yours sincerely Abdelsalam Hatem Front Office Manager.
Dear Mr. Nawaf, Greetings from Copthorne Al Jahra Hotel & Resort. Thank you for staying with us during your visit to the state of Kuwait, and thank you so much for your recent review here in, we really appreciate your positive rating and comments it is always our pleasure to know that you enjoyed your stay with us, and our hotel services and facilities were up to your expectations. Once again thank you for the positive survey and review, me and my team will be waiting for your return visits. Yours sincerely Abdelsalam Hatem Front Office Manager.
There is no service at all and no support dthey not care
Verified traveller
Stayed 1 night in Jul 2021
Response from salam on 2 Aug 2021
Dear Valued Guest,
I personally wish to thank you for your review as we take all comments into serious consideration and we are so sorry for the negative comments . There are always things that we could do better that's why we rely on your feedback so much!
Thank you again for your review .please do not hesitate to contact me directly should you have and further comments, or in future requests.
Abdelsalam Hatem
Front Office manager
Dear Mr. Talal
Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.
Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.
Front office Manager
Abdelsalam Hatem
Dear Mr Amr
Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.
Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.
Front Office Manager
Dear Valued Guest
Thank you for taking time to log your comments about your recent stay with Al Jahra Copthorne Hotel and Resort. We really appreciate your positive comments and nice words.
It was an indeed pleasure having you staying with us and we all do look forward to welcoming you back again in the near future.
Sincerely,
I was super impressed with the helpfulness of the staff. They even gave me a room upgrade unprompted, which was kind. The staff made me feel welcome and important. I loved the pool and the huge gym, and the relaxed atmosphere of the whole place. It was a great experience.
peter
Stayed 3 nights in Sep 2019
Response from Salam on 11 Oct 2019
Dear Mr. Peter
Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.
Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.
Sincerely,
Front Office manager
Abdelsalam Hatem
Dear Valued Guest,
Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.
Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.
Abdelsalam Hatem
Front Office Manager
8/10 Good
Verified traveller
2 Jan 2019
Verified traveller
Stayed 4 nights in Dec 2018
Response from salam on 12 Aug 2019
Dear our Value Guest
Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.
Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.
Sincerely,
Abdelsalam Hatem
Front Office Manager
8/10 Good
waleed, dammam , Saudi Arabia
26 Jun 2018
Liked: Staff & service
transportation
Airport transportation was great and on time
Car was clean and in good condition
Thank you Shyam
waleed
Stayed 1 night in Jun 2018
Response from Abdelsalam on 21 Jul 2018
Dear Mr. Waleed
Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.
Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.
Sincerely,
Abdelsalam Hatem
Front Office Manager
Dear Valued Guest
Thank you for taking time to log your comments about your recent stay with Al Jahra Copthorne Hotel and Resort. We really appreciate your positive comments and nice words.
It was an indeed pleasure having you staying with us and we all do look forward to welcoming you back again in the near future.
Abdelsalam Hatem
Front Office Manager
The hotel was handy for my business visit, is close to other amenities, mall and fitness centre. The hotel provided an excellent airport pick up and drop off service. The room was large and comfortable and included a small kitchen. The staff were extremely polite and nothing was too much trouble.
I will definitely stay at this hotel again.
Mike
Stayed 3 nights in Sep 2017
Response from Abdelsalam on 20 Sept 2017
DearMr. Mike
Thank you for taking time to log your comments about your recent stay with Al Jahra Copthorne Hotel and Resort. We really appreciate your positive comments and nice words.
It was an indeed pleasure having you staying with us and we all do look forward to welcoming you back again in the near future.
Abdelsalam Hatem
Front Office Manager
the hotel is overall good. but the booking system of Expedia was worse. i wanted to check out early than the booked dates, but was unable to cancel it direct from Hotel or Expedia. i wasted my money for the extra day and had to check out early without any refund.
Ali
Response from Asalam on 15 Mar 2017
Dear Mr. Ali
It is a pleasure to have you stayed in Al Jahra Copthorne Hotel & Resort and thank you for your feedback. We will certainly review your concerns to see areas of improvement. We request you to pay attention that your booking with Expedia and it was Nonrefundable booking that’s why Hotel or Expedia couldn’t refund you any money. Your comments will be taken into serious consideration’s hope next stay will be much better and promise we will make up full satisfied.
Thank you again for sharing the experience and wish you a pleasant time.
Abdelsalam Hatem
Front office Manager
Dear Valued Guest,
Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.
Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.
Abdelsalam Hatem
Front Office Manager
booked a 5 day stay through Expedia, however when I arrived at the hotel I was informed I had to pay another £30.00 a night because the deal Expedia gave me was only for GCC persons only. Reluctantly, I paid the additional money and when I got home I informed Expedia who said they would give me a refund.Sent them all the receipts proving the additional cost and after repeated promises of a quick settlement nothing has happen now for 16 weeks. I thought Expedia were better than that !!!!
Dear. Value Guest
Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.
Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.
Sincerely,
Abdelsalam Hatem
Front Office Manager
Dear Value Guest
Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.
Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.
Sincerely,
Abdelsalam Hatem
Front Office Manager
nice clean hotel. shiyam was very helpful and accomodating. we had a great time staying here during the eid holidays.
Verified traveller
Response from salam on 22 Oct 2019
Dear Value Guest
Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.
Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.
Sincerely,
Abdelsalam Hatem
Front Office Manager
Dear Our value Guest It is a pleasure to have you stayed in Al Jahra Copthorne Hotel & Resort and thank you for your feedback. . Be assured that your comments will be taken into serious consideration’s hope next stay will be much better and promise we will make up full satisfied. Thank you again for sharing the experience and wish you a pleasant time. Abdelsalam Hatem Front office Manager,
Dear Mr Hossam
Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.
Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.
Abdelsalam Hatem
Front Office Manager
6/10 Okay
Ibrahem
2 Jan 2019
Liked: Cleanliness, staff & service, room comfort
منتجع جميل
منتجع جميل وخدمة ممتازة عيبه بعيد جداً عن وسط البلد
Ibrahem
Stayed 3 nights in Dec 2018
Response from Salam on 7 Jan 2019
ضيفنا العزيزابراهيم
نود ان ننتهز هذه الفرصه لشكركم على اختيار فندق ومنتجع كوبثورن الجهراء ويسعدنا قراءة ملاحظاتكم واستقبال تعليقاتكم
باالنيابة عن ادارة الفندق وموظفيه نشكركم على تعليقاتكم الجميله فكم اسعدنا واثلج صدورنا كلمات الاطراء الجميله وايضا انكم استمتعتم معنا خلال اقامتكم السابقة .
اخيرا نتمنى دائما استضافتكم فى فندق ومنتجع كوبثورن الجهراء ونعدكم بان تكون اقامتكم القادمه افضل كثيرا ونتطلع ان تكون قريبا.
مدير الاستقبال
عبدالسلام حاتم
الفندق نظيف لكن اسعاره كلمة غالي قليله فيه
ناااااار صراحة
WAEL
Stayed 1 night in Jul 2018
Response from Asalam on 6 Aug 2018
ضيفنا العزيز المحترم وائل
نود ان ننتهز هذه الفرصه لشكركم على اختيار فندق ومنتجع كوبثورن الجهراء ويسعدنا قراءة ملاحظاتكم واستقبال تعليقاتكم
اخيرا نتمنى دائما استضافتكم فى فندق ومنتجع كوبثورن الجهراء ونعدكم بان تكون اقامتكم القادمه افضل كثيرا ونتطلع ان تكون قريبا.
مدير الاستقبال
عبدالسلام حاتم
Dear Valued Guest,
Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.
Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.
Abdelsalam Hatem
Front Office Manager
Dear Valued Guest,
Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.
Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.
Abdelsalam Hatem
Front Office Manager
6/10 Okay
waleed
20 Mar 2016
waleed
Response from salam on 22 Oct 2019
Dear Valued Guest,
Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.
Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.
Abdelsalam Hatem
Front Office Manager
الفندق نظيف واثاثه ممتاز
عند الحجز طلبت غرفه بسرير كنج سايز ولكن وجدتها توين
قنوات التلفزيون قليلة جدا جدا
ادوات القهوة والشاي موجودة لكني لم ارى في حياتي القهوة والشاي والسكر بهذه الكمية القليلة حتى اني انحرجت من زوجتي
كان هناك ازعاج طوال الليل ولكن لا اعتقد انه بسبب الفندق ولكن بسبب النزلاء
موظفي الاستقبال غير متعاونين ويخفون عنك خدماتك وحقوقك
Dear Value Guest
Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.
Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.
Sincerely,
Abdelsalam Hatem
Front Office Manager
nice hotel. but far from the city, and near the hotel, has the children park, at the night can hear the little be noise,
baek
Response from salam on 22 Oct 2019
Dear Value Guest
Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.
Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.
Sincerely,
Abdelsalam Hatem
Front Office Manager
Dear Value Guest
Thank you so much for taking time to write about your experience at Al Jahra Copthorne Hotel & Resort. Your review lets us know that we are doing something right and our customers appreciate it.
Thanks again for your kind words. If we can be of help in the future, we’d consider it a pleasure to serve you.
Sincerely,
Abdelsalam Hatem
Front Office Manager